Requested care for my aging cat
The charge for service by Pet Pals was stated "as 2 times daily". Fortunately I came home a day early to find what real lack of service had transpired.
2 cat boxes (and diapers covering the hardwood floors) were certainly NOT attended to daily as I had requested. Someone had stepped into cat "material" on the hardwood floor then tracked it onto the carpet outside the room. NO attempt was made to clean this up which made it very difficult for me to take care of when I returned home. The diapers on top of heavy black plastic covering the floors were NOT changed out (daily as I supposed) and AGAIN cat "material" was found in 2 places on the black plastic. Knowing my cat, she would not do anything on the plastic if the diapers were changed daily. Now I have a ugly mess to contend with cleaning cat "material" off the plastic. There was a large trash bag with contents of the boxes left in the room, and needless to say, the stench upon returning home was beyond terrible. That should have been taken out DAILY.
I did leave a "detailed" list of procedures for Pet Pals personnel, but I have to wonder if that was even read. I did find the dead bolt on the door was NOT locked, which I am certainly not happy about.
I believe this lack of service was a "hurry-up" and short-cut the corners affair by Pet Pals.
I have held off having my house key returned so I can cool down with this total "rip-off" that I (and my cat) have encountered.
I am expecting some kind of discount do to the extreme lack of service provided. read more