I had never heard of this place before, and the reviews honestly scared me. My baby needed medical assistance, so I brought her here. When I arrived, I was told there would be a 3 hour wait. I arrived around 10 PM, and they took her in as soon as I walked through the door. They guided me through everything and explained everything so clearly. I couldn't have asked for better care. Over the span of three days, I called every 2-3 hours for updates. They always answered, gave me explanations, and even sent me photos of my Chihuahua. That meant so much to me. I truly could not have asked for a better veterinary clinic. In an emergency, I will come here again without hesitation. I am over two hours away, and the drive is absolutely worth it for the level of care, compassion, and love they have for animals. And as for the bill, it was nothing outrageous. I was expecting to pay two or three times what I was actually charged. Thank you again Pet Doctor 911. If you are reading this and your pet needs medical help. Just come and ignore the reviews. They get a 5/5! read more

Worse experience and so regretful of ever taking my precious princess. Please do not take your pets here. We lost our princess....at the moment with were heatbroken and in shock. Now we look back at the conversations with staff and the doctor and know that they have zero empathy for any pets. My princess could still be here today. PLEASE PLEASE DO NOT TAKE YOUR PETS HERE. They care more about transactions than the well being of your babies!!!!! read more

Are you honoring all the pets whose lives were lost because of misdiagnoses, greed, and unprofessionalism? Or is this just another performance to make yourselves look like you care? Stop pretending you give a damn about the pets you take in or the vets you hire. The negligence, lack of accountability, and unprofessionalism speak for themselves. Josefa Ramirez is one of them. Pets are not dollar signs. They are innocent lives that depend on you to do your jobs with compassion, honesty, and professionalism. When you fail them, families are left heartbroken, and those responsible should be held accountable. Stop hiding behind a false image of compassion while continuing to fail the very animals you claim to care about. The pets deserve better. The families deserve answers. And accountability is long overdue. read more

Thank you to Pet Dr. for always being there for us! A special thank you to the wonderful front staff -- Jessica, Vero, Vee, and Mrs. Aimee -- for being so kind and humble. To my vet tech, Jazmin, thank you for being so caring and gentle with my fur baby. And to Dr. Rojas, you are truly an amazing veterinarian. Thank you all again a million times over for your compassion and care! read more

Pet Doctor 911 - PB - Veterinarians Near Me - Mcallen, Texas

Super expensive! I feel like they care more about the $$ than saving a pets life. Too bad every other vet I call always points me to this place read more

1 STAR -- ABSOLUTELY HORRIBLE EMERGENCY CARE AND TRIAGE This was one of the most disturbing and heartbreaking experiences I have ever had with an emergency veterinary hospital. We arrived at the EMERGENCY PET HOSPITAL BEFORE OR AROUND 9:30 PM with a newborn kitten who was actively bleeding. I immediately showed the front desk clerk the kitten and the evidence of bleeding. We registered, explained the situation, and were assured that the veterinarian would be notified. Then we waited. And waited. And waited. We remained in the lobby until AFTER MIDNIGHT with a newborn, actively bleeding kitten. During those hours, I repeatedly approached staff and emphasized that this kitten needed to be seen URGENTLY. Each time, the response was essentially, "We will let them know." Yet nothing happened. What made this even more horrifying was watching other animals being taken to the back while our actively bleeding newborn kitten continued to sit untreated in the lobby. Eventually, we were taken to an examination room -- only to wait another 45 minutes to an hour before anyone came in to examine her or even properly discuss her condition with us. By this point, it was well after midnight. The kitten was STILL BLEEDING. After 1:00 AM, a technician finally came in and looked at her for a moment. She did not even have me place the kitten down so that she could properly examine or assess her condition. Approximately 15 minutes later, another technician came in and assessed the kitten. We were then told that she was ACTIVELY DYING. Only then were we presented with the option of $600+ in "critical care" to jump the line, with the warning that it might help her but probably would not. I asked a very simple and very important question: "If she had been seen sooner, could things have been different?" There was no answer. The technician then took the kitten to the back, supposedly to have the veterinarian confirm that she was near death. Then the veterinarian came into our room -- and was obviously unaware that we had a newborn kitten who had been actively bleeding for hours and was now reportedly dying. The veterinarian left. The technician eventually returned without the veterinarian having provided the confirmation we were told we were waiting for. At that point, I chose to take the kitten home. She died within minutes of leaving the hospital. I fully understand that emergency veterinary hospitals have to triage patients. I understand that some animals arrive too sick to save. I am NOT blaming the hospital simply because the kitten died. I am blaming the hospital for something much more fundamental: A newborn, actively bleeding animal was brought to an EMERGENCY hospital before approximately 9:30 PM, staff were repeatedly told she urgently needed attention, and she was not properly assessed until AFTER 1:00 AM. That is an unacceptable failure of communication and triage. If your staff cannot recognize that a newborn animal actively bleeding in front of them warrants immediate assessment, then your triage procedures and staff training have a serious problem. And if the staff did recognize the urgency, then the complete lack of action for several hours is even more difficult to understand. The $600+ critical-care option offered at the end felt especially disturbing. After hours of waiting without a proper assessment, we were suddenly given the opportunity to pay hundreds of dollars to "jump the line" when the kitten was already actively dying. That is not what I expected from an emergency veterinary hospital. I will never know whether earlier intervention could have saved her. No one was willing to answer that question. But I do know this: She arrived alive. She was actively bleeding. We repeatedly asked for help. We were repeatedly told staff would be notified. Hours passed. She was eventually declared to be actively dying. And she died minutes after we left. This was not simply a case of an animal being too sick to save. From a client's perspective, the hospital failed to provide timely assessment of an obvious emergency. EMERGENCY HOSPITALS NEED TO DO BETTER. Train your staff to recognize true emergencies. Train them to communicate. Train them to understand that triage is not simply about who arrived first or who is easiest to process -- it is about identifying which patient is in the greatest immediate danger. A newborn kitten actively bleeding should NEVER have to wait for hours while other patients are taken back without anyone properly assessing her. Absolutely heartbreaking. Absolutely unacceptable read more

I don't usually leave reviews but.. This was the best emergency vet visit I've had. I called ahead and they picked up immediately and answered my questions on the phone. When we arrived i went in and left my husband and dog in the car, I let them know he was reactive, they let me fill out his paperwork, checked us in and we waited in the car. They called us an hour later and let us know to bring him in. We did wait another hour in a room, but I know that it's an emergency vet and my dog was in pain but not in critical condition. Both the tech and Dr. Ramirez made me feel heard and listened to the history I provided and didn't try to do any unnecessary tests or procedures. read more

My cat started throwing up and shrieking in pain Christmas Day. My regular Vet's office was closed due to the holiday, so I took him to Pet Doctor 911. The wait time was approximately 1.5 hours. I thought that was reasonable since it was the only Vet clinic open in the area. The reception staff were professional and very nice. After we were taken back to a room, the vet tech took our information and discussed it with the veterinary doctor. She examined my cat and then an action plan was written up, treatment costs were included in this plan as well. The vet tech and Dr were both very kind to my sick boy. I appreciated their patience and gentleness when administering treatment. My boy is feeling better! I highly recommend Pet Doctor911 read more

Pet Doctor 911 - Veterinarians Near Me - Mcallen, Texas

If I could give zero stars, I would. This disgraceful excuse for a veterinary facility should be ashamed to call themselves a clinic. The receptionist is rude, cold, and clearly couldn't care less about the suffering of animals or the desperation of their owners. The vet team? Even worse, a pathetic group of overpaid, underqualified cowards who hide behind the phrase "we're not comfortable with farm animals" like it's some kind of valid excuse. You're veterinarians, for God's sake. What exactly were you trained for stuffing treat bags and collecting payments? COWARDS AND LOSERS. My pet pig is dying, bleeding out, and this joke of a clinic the only one open on weekends and the one everyone pointed to refused to help. Not because they couldn't, but because they wouldn't. They'd rather protect their egos and avoid challenging cases than actually save a life. Absolutely disgusting. This place doesn't care about animals only money. They are spineless, heartless, and utterly useless. If you love your animal, DO NOT bring them here. You'll get nothing but indifference and incompetence. I hope the entire staff reflects on the fact that they turned their backs on a suffering creature who needed them and I hope it haunts them. read more

The service was terrible, it took me almost 2 hours to be able to pass my pet with the veterinarian, then it took 30 minutes to get to the room, he asked a question and said he would come back, it took 45 minutes and decided to leave and go home with my pet in poor condition, I do not recommend it at all, it should be clarified that the place was super cold, not recommended for pets! It is better that they remove the place, they are useless, if you read this DO NOT TAKE YOUR PET TO THIS PLACE, better wait until the next day to take it to another place not trained. read more

I called ahead before taking my pet "doggy" asked how long the wait would be they informed me they could get me in a room in 30 minutes or less. So I proceeded to head to this location. I had seen many bad reviews but this was the only place open on the weekends. Upon arriving I checked in let the front desk know what was going on with my pet, letting them know it was an emergency hoping to get seen soon. I ended up waiting over an hour and a half just to get into a room and then proceeded to wait four and a half hours to be seen by a vet tech and then another 3 hours to see the actual vet doctor. I took my pet in because she had blood in her stool. Keep in mind she was still active still alert just in a lot of pain. The vet ran a bunch of test and suggested we give her different type of treatments, but never gave me a specific answer as to why she had blood in her stool, they took X-rays, did test with her blood I mean everything they could have possibly charged me for they did it. And their conclusion was, "she must have ate something that hurt her tummy" uhhh no shit !!! They charged me $1071 the first day and proceeded to let me take my pet home but they would give her a shot for the pain. At the time I just wanted my pet to get better since this had happened out of the blue a few days right after Christmas. As soon as we got home my pet was significantly lethargic and just in a worst condition than we took her, I called the vet 45 minutes after leaving and asked what specifically did they give her I even read the receipt with what they supposedly gave her! And the vet gave me a different answer than what was on the paper as to what she supposedly gave my pet. Upon searching up both products that would have been given to my pet, either of them could have been harmful if given too much of a dose. Which is my conclusion as to why she is no longer here with us. For the next 8 hours over night I continued to monitor my pet she did not drink or eat anything at all. The next morning at 6am I took her back explaining her condition getting worse, after still having to wait another 4 hours. The doctor suggested I leave her there to get checked and monitored by " professionals" even after everything I just wanted her to get better so I proceeded to agree and paid the bill another $1k bill. 4 hour after dropping her off I get a call that she is not doing well and to go see her one last time. It was the worst feeling ever and everything happened so fast I felt I got robbed of my money and of my pets life. Not given an answer as to what could have been the reason of her illness all the vet said was " she had tummy issues" ! I HIGHLY DO NOT RECOMMEND PET DOCTOR 911. 0 STARSSS read more

More interested in taking your money than saving an animal. They requested $2200 for a surgery a vet down the road did for $450 and our animal went home with 2 healthy pups. read more

My experience at Pet Doctor 911 has been one of the most heartbreaking moments of my life. I took my dog Zoe, a five-year-old chihuahua full of love, light, and energy, seeking urgent help for what seemed to be pain in her spine. We walked in with hope, and I watched her come back home weaker, more frightened, and slowly slipping away from me with each visit. We waited for over six hours in a cold, stressful environment where my baby was already in pain. The cost was shockingly high. I paid everything because I believed they would help her. But instead... she only got worse. She was injected, prescribed six medications, and handled in ways that felt rushed and cold. There was no compassion, no softness, no emotional connection to her pain--or to mine as her guardian. Zoe arrived there walking. Today, she can't move her back legs. She refuses food. She stares at me with tired eyes. I am holding her through what might be her last days, and my soul is shattered. I can't know with certainty what exactly happened in that place, but what I do know is that my dog deteriorated rapidly after being treated there. I share this because our pets are not just "patients" or "numbers" they are sacred companions. And when we bring them to a clinic in pain, they deserve to be seen, felt, and treated with heart. Please, if you love your pet don't take them there. And never ignore what your intuition is telling you. read more

Pet Doctor 911 - Veterinarians Near Me - Mcallen, Texas

Es realmente malo, lleve a mi frenchie porque tenia su ojo rojo y lagrimeando le hicieron 3 examenes y no me dijeron lo que tenia solo me dieron una crema para su ojo y eso lo empeoro aun mas si tienen una urgencia con sus mascotas busquen otra parte realmente no ayudan en nada solo perderan tiempo y dinero read more

Pet Doctor 911 - Veterinarians Near Me - Mcallen, Texas

I had my dog 7 years, going to all different types of vets and clinics. I took her to pet doctor 911 and they killed her in 3 days, dont bring your best friend here. They dont know what theyre doing, your better off crossing border into Reynosa or Progreso. If you love your little one, STAY AWAY FROM THIS DEATH VALLEY PET DR read more

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They are the only 24/7 emergency care veterinarians in the Valley. They will not even look at your pet or answer basic questions until you agree to pay them a minimum fee. While they did save my dog, they are not upfront about costs. After the procedure, there was still a bunch of confusion about the final bill. read more

they take advantage of pets in need and exploit the bond we have with our furkids to maximize their profits. they could care less if my dear furkid was suffering or if she lived or died as long as they get the payment in advance. I wish we had other options nearby, but at the moment we don't. in the future I will just let my dear furkid die in my arms, better that then in their cold clinic while the receptionist takes my money and my baby dies without me there. read more

We came from out of town and brought our 11&1/2 year old Westie to Pet Doctor 911 on March 13, 2024. for treatment of nausea, vomiting and diarrhea. She saw Dr. Nadia Rojas who performed examination and tests. She prescribed several medications which eliminated her symptoms in a few days. Sweetie had been snorting and breathing noisily for several months and was under veterinary care back home. On the night of 3/20/ 24 we took her back to Pet Doctor 911 for bleeding from her nose. She saw Dr. Alexis Solis, who examined Sweetie and did bloodwork. She prescribed a Chinese herbal supplement. It stopped the bleeding. We saw Dr. Rojas on 3/21 before we left McAllen. We believe Drs Nadia Rojas and Dr Alexis Solis saved Sweetie's life. read more

Pet Doctor 911 - Sweetie this morning on the beach at S Padre Island. - Veterinarians Near Me - Mcallen, Texas

I took my Frenchie to Pet 911 after she started falling down and couldn't get up. Based the reviews, I dodged a bullet. I even was grateful, the bill was only $900. I was prepared to pay whatever it took. They took her right in under urgent care, told me she had consumed THC. I realized she must have found one of my wife's Dr. prescribed medical THC gummies. She has lupus and just had her leg amputated. They recommended keeping her for 24 hours on liquids. I readily agreed. The gummy was huge and my dog is tiny. Anyway, the techs were great the front staff was great etc. I must have gotten lucky. I'm only giving them one star because of their discharge policy. I left my elderly mom at home and my wife who in bed who needs me for everything. I promised all I had to do was run to McAllen pick up our dog and run right back. When I got there no customers were there and I thought I'd be in and out. Well, the owner came up with an asinine policy that he pulled out of his butt, that is, only the tech handling the pet can discharge the pet. There were 3 and 4 girls up front and no customers and I had to sit there over an hour waiting. I went up 4 times asking what was taking so long etc. They're response was the tech is in an emergency, we have absolutely no idea how long it will take , shut up and sit down. The said it in a polite way and none of them were rude but, after and hour I finally went up and loudly said, "Ma'am WOULD YOU PLEASE GO GET SOMEONE OUT HERE, I CAN'T KEEP WAITING" She then said, with a smile, "you're tech is right behind you" . I unloaded on the poor tech, who was great and took really good care of our dog. I picked up my dog and said, "your discharge policy is horrible, absolutely horrible, we've been sitting her over an hour, there are no customers and the whole time there have been 3 and 4 girls up front and all of them are perfectly capable of getting my dog. " the tech apologized and said she was in an emergency, it seemed she was trying to hold back her emotions and tears and I felt really bad because I knew it was her fault. I told her I understood she was in an emergency and that I knew it wasn't her fault but I was venting to her. I told her the discharge policy was just awful. One girl behind the counter said, "it's the policy and we have to follow policy" to which I responded, "It's an horrible policy and it should be changed and I can post a bad review" she gave me a snarky, "that's fine" as if they could care less. My goodness, that's like going to your kids school to pick them up on your way to soccer practice and dance practice and having the school say, "only the teacher can discharge you kids, she's in a meeting, we have no idea how long it will be , shut up and wait" Man, the owner of Pet 911, would go ballistic on the school treated him that way. He'd probably call the police and accuse them of holding hid kids hostage. Which is exactly what his moronic policy does. I was on the verge of call McAllen PD to see if they could come help me. The employees at Pet 911 aren't allowed help. I felt bad for the tech because she seems to really care about the animals and she seemed to be very empathetic and apologized many times. I told her I didn't want her to come off of the emergency to get my dog, I wanted one of the 4 girls up front who were doing a little work and a lot of talking and laughing to go get my dog. I went from a raving fan of pet 911 to someone who will never go back because discharge policy, which is the height of idiocy. If someone opens another 24 hour pet vet service, this place would lose most of their customers. I know I won't be going back. I rather drive to corpus or San Antonio in the middle of the night. read more

This business is awful. I spent my entire Christmas Day here in desperate need for my pug and he died. He somehow randomly got parvo at this place and died when he didn't have it before. And they had just put down a dog right before we were next. Seems pets are always dying here....we had no choice bc no one else was open Christmas and it sucks because maybe we would've had our baby boy still here. He was only 2 and he never got to open his Christmas present. Do not go here and the price is outrageous it was 5k and he didn't even last one day in the hospital. He was anemic and had worms but they weren't near his heart and they said he looked healthy and there was no emergency until we left then all of the sudden he died and was extremely critical. This business should be shut down. And all the workers cared more about their Starbucks order than our dog. The service was awful and insensitive. They do not care about the lives lost in that hospital it's disgusting. read more

Brought my dog that was in severe pain with a broken leg and bleeding scratches they made us wait wanted to charge 95 dollars for a physical exam and 600 for diagnostics not including helping her just seeing what's wrong with her unbelievable sad to see they are the only 24 hrs pet clinic don't bring ur pet here read more

After 6hrs and $550.00 later our puppy was doing the same this place is a joke . Not worth your time nor money They take dog away to put injection which appears to me was a flat out lie because my puppy should have been better by the morning. She still had fever and not eating . That was on Monday , Wednesday came along and I didn't see I had any other option but to take her to another vet .I'm so happy to report they took her in quickly and injected her while I was there she still had 103 fever .but after the injection they gave her a taste of the puppy food they sell there she devoured it .Thank God for Edinburg-McAllen Veterinary Clinic They saved my sick fur baby for a fraction NOT EVEN HALF OF WHAT THEY CHARGED US OVER THERE AT THAT 911 PLACE . THE price INCLUDED 3 cans of the puppy food and 2 meds they gave her to take for 5days .ALL IN ONE PLACE read more

The only good service was the front desk staff. Took our small 8lb dog to be checked out after being injured. We were taken into a room and tech took weight & checked his temp. Left the room saying she'd be back. We could hear so much chatter and loud bursts of laughter through the closed door coming from what I assume is the tech or service station. After an hour I went to the front desk to ask for a status. The laughter stopped and the front desk clerk advised we were next. After another hour.....nothing.....we walk out and informed the front desk of our disappointment. We'll go to our regular vet. I had previously heard negative comments rega the same issue.....today it was confirmed. read more

The only thing good about this place is its clean. Other than that, don't take your animal there if you love them. This is not the best animal hospital in RGV. It's probably the worse. All they want is money. I took my dog there because he was bleeding from his mouth. They operated did diagnosis. Didn't even call me for results. Had to call them, and they had to make appointment. Of course charge for a checkup after already paying 1500 dollars. Said my dog had cancer. Nothing they could do. He is still young and full of life. At the time of this visit he was still bleeding. The vet made me open his mouth and at that time he had momentary stopped. All she did.was look in there for a second and say, "It looks good". What's up with that. To this day he is still bleeding and I deal with it everyday for the rest of his life. I will never ever recommend this vet hospital to anyone.​ read more

We brought Bella into your facility when we realized something serious was going on when she been throwing up and refusing to drink for most of the day. I brought her in and told your staff to their faces that she was severely dehydrated and she needed fluids right away. Instead you put her in a crate in the back for 5 hours without any fluids, without any care whatsoever. Instead your staff made every attempt to explain how it was going to cost me almost $3,000 for a course of antibiotics and a few tests. And you also showed me paperwork on how to apply for a credit card to pay for all of this. On hour 6, I checked my dog out of your "emergency care facility" after forking out $600 for essentially nothing, and sick, scared, confused and delirious, she passed away in the backseat minutes later while I was still in your parking lot. This business is predatory and is more willing to price gouge and make money then provide actual care with an utterly useless staff at the front desk whose main focus is to siphon money out of emotionally distraught people who just want their pets to received the care they need to get better. I'll never get Bella back, and no dog will replace her. And that was 2 years ago today (yay what a fun memory to have) and I think it's a damn shame this place is still operating. read more

The vets are knowledgeable about procedures and are sympathetic, but Still not allowed in the hospital, due to COVID, nearly 2 years into a pandemic. Yet we're allowed to use the restroom. It is INCREDIBLY stressful to be stuck in your car while your pet is sick. First, the vet called to give us an update. My wife and I decided to talk about our options and told them we'd call back. When we called, the vet was busy (only one vet at night). When they eventually answered, it was to give an estimate - $2500 for one night in the hospital. The next morning, they called. It was to get clarification on medicine. I had to ask how he was doing. He was still having trouble breathing. It wasn't until I spoke to my mother who is a former ER nurse that I knew how bad the outlook was. He didn't make it. We were told that we would be able to say our goodbyes if we entered through the back. So when we called to let the hospital know we were here for Tornado, the first question they asked WASN'T which door to come to, or to say sorry for your loss. It was to offer cremation services. I told them I wanted to say goodbye first. And then we got to say our goodbyes in the alley. It was really nice to have my sobbing wife get bumped into by employees throwing out trash or entering the building. My anger isn't due to incompetence, so that's not my issue. It is due to the utter lack of humanity displayed by the employees who were much more concerned about their money, rather than trying to ease their clients' stress and sadness, in the name of a pandemic. Because we're so contagious that we can use the same bathroom as the employees but can't be allowed in the building to be with our pets. I hope that some day soon the owner will collect enough money to maybe get a soul. Below are the pictures of where we got to say goodbye to our pet of 20 years read more

Pet Doctor 911 - Nothing says we care about our clients like having them weep next to a dumpster - Veterinarians Near Me - Mcallen, Texas

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I'm absolutely DISGUSTED at how this establishment is ran. The cost to have your pet SEEN, NOT TREATED IS UNETHICALLY HIGH. My cat Whiskey almost died here ($1,000 later) and thankfully I decided to take her off the meds they prescribed her, took her to Doctor Bentsen in McAllen and she got better and thankfully lived. I have heard nightmares about this place and it's such a shame that we don't have more resources. Pet Doctor 911 exploits pet lovers at their most vulnerable state when their fur babies are in desperate need and because there are little to no other options, they end up getting stuck with an UNETHICALLY high vet bill and their pets don't even make it. My friend also had her two baby frenchies killed there by an inexperienced trainee who "accidentally" suffocated one of them because he or she didn't know what they were doing. The only reason she found out what really happened was because when they called her to ask if she'd like for them to resuscitate one of them, after their conversation the vet tech she spoke to didn't properly hang up the phone and she overheard that vet tech and another staff member LAUGHING and talking about how one of the new trainees accidentally killed her baby. Imagine the horror? They offered her hush money of $500 and "suspended" the staff members. I'd rather take my chances and have my furries with me in the comfort of their home than to ever bring any of them here again. read more

This is a corporate Vet. It is all about the money and VERY expensive. Sadly, I wish the local vets would get together and come up with a night clinic on rotation. They can rotate, so they only have to day late twice a month. They should close during the day and just open at night. Hopefully, you pet can survive the night. read more

I brought my cat to this clinic for an appointment for an urgent issue. This was the first time I had been here and I was impressed! I was brought into the exam room promptly on arrival and was seen by Dr. Rojas shortly thereafter. My cat had a thorough exam and Dr Rojas was great with her! After getting results from the testing, Dr. Rojas explained all of them to me and her recommendations for the care of my cat. She answered all of the questions that I had and was wonderful to work with! I would definitely recommend this vet hospital! read more

My dog passed away here yesterday he had a tear in his neck and was bleeding out internally. We paid the 600 to see him and they put him on oxygen and gave him an x-ray knowing he needed immediate surgery. The lady that was his doctor i do not know her name but from looking at the reviews it looks like she runs the show kept coming in and out of our waiting room telling us her every move and even saying "We could start the surgery but it'll take 30 minutes and he doesn't look like he's going to make it. She waited 20 minutes after we got there to then say they can start and on top of that where is your hope and faith into helping people or animals in need of help. Her tone was utterly cold and she is a soulless selfish person who needs to be reevaluated We did not pay all that money for you to be standing around, we paid that money for surgery because he clearly needed it. He was fighting he came back 3-4 times and they wasted his time and once he passed we asked to take him home to burry him and they stuffed him in a really tight bag curling him into a ball. The bag was marked XS on it and he was not that small. All my family was clueless and shocked on how they forcefully put him in there because that bag was for dogs half the size he was. DO NOT come here you have better chances helping your pet then anything they'll do for you here. Waste of time waste of money and a complete waste of space. Also a waste of vets. read more

Great for emergencies but not with follow ups. I had several follow ups and there was always a lack of communication between the staff.

Your nurse literally looked at my dying kitten last night and said "It'll be $400 up front. Here are the forms. Think about it and I'll be right back out to check on your decision." Then we waited outside for almost an hour with no check in. My kitten died in my arms last night. Beyond the idea that your charging everyone extra just because covid is going on, and that you already charge extra if a pet gets sick between some arbitrary time slot of your choosing, theres just no sense of urgency here. To that nurse, find another job. You clearly don't love animals. To the clinic, be better or close. read more

Love this place. My vet is caring, thorough and knowledgeable. People tend to overly criticize because it is also an ER that sees critical patients and that can be expensive and not always have the best outcome. I trust mt pets to their care and have never felt like they were not getting their best care. read more

Terrible skills. Paid nearly $600 to stitch up my whippet skin when she tore it on a fence post. Nearly a week later, they charged me another $300 to drain fluid that accumulated because the Vet did not leave a small opening for the wound to drain. They should have assumed the bad consequences of stapling a wound so tight that it has not way to seep fluids not me. Totally lack of skills and incompetent at wound care. read more

Do yourself a favor and drive to San Antonio or Harlingen. While I believe the doctors and technicians are good and caring, the customer service is absolutely terrible. They do not answer the phone in the care center or call back. I have personally spent hours in the waiting room waiting for a two minute conversation. If you arrive you will soon find out that it's all about the $$. I'm waiting now to pickup my dog it's been 45 minutes so far and I'm tempted to call the police. My anger and frustration with this group is beyond words. read more

Nice place but they severely overbook themselves, not to mention the walk ins that show up. If you have a few hours to kill go here. read more

I've been taking my pets to this clinic for years, however, the service I've been experiencing as of lately has been "piss poor" at best. For example, I took my FEMALE cat, Dusty, to get checked because she wasn't feel well. I waited a total of 5 hours till anyone asked about her, an additional hour till they finally checked her out! I mean COME ON...got there at 4pm left at 10ish pm. I called to check up on her because she had to stay over night, was placed on hold for fifteen minutes. After waiting for the tech (Luis), to get an update, he finally got back to me and proceeded to ask, "How can I help you?", I about lost it! I mean, the competance of the employee(s) led me to question it. If you put a returning customer on hold, and forget...try writing it down for shit's sake! Anywho...I'll probably try to find another Veterinarian, which sucks because I've been a customer for more than 5 years...we'll see. read more

Pet Doctor 911 - Picking up Dusty, playing the "waiting game". SMH. - Veterinarians Near Me - Mcallen, Texas

I bring my two Frenchies here and have always loved the experience. I like the regulations they have in place during COVID-19 because I can bring my dogs and still feel safe. I love this place! read more

Pet Doctor 911 - Veterinarians Near Me - Mcallen, Texas

Should be ashamed of what you did.. first you choke out a bulldog, then you sit there and watch as he dies in front of you. Not one of you "emergency vets" attempted any kind of resuscitation. Not one of you did anything. And not only that, you mean to tell me.. this so called "trained staff member" couldn't tell she was choking this poor dog? She needs to be fired immediately, your staff needs MAJOR training, and you need to apologize profusely to those poor owners, instead of hiding behind your cowardess excuse of "he just collapsed and died". read more

please dont bring your fur babies here. they are money hungry and will charge 700 extra dollars on top of examination+xray fees just to take them home with medication. this place is commit highway robbery and you will be better off taking your baby elsewhere. i hope this place goes out of business. read more