I have been going to Pet Crazy for way over 3 years with no problems. 2 weeks ago I took my 3 dogs on a Saturday to get groomed. After almost 4 hours I was told the air conditioner had broken and they could not get it fixed. They did not groom them but told me to come back, even left messages for me to reschedule. I made an appt last week for today - my husband got there 10 minutes early. I called about 10:30 just to check on what time they would be done and was told they were going to not be done until late and that I did not have an appointment and my husband brought my dogs late. The owner told me if I couldn't wait until late to pick them up I could get them now not groomed. She proceeded to yell at me, even though I said late would be fine, and then hung up the phone. I tried to call back a couple of times and finally the phone was answered by another groomer. I said after 2 would be fine. We get there and the owner came to the car and told me to never bring my dogs there again. I told her I never planned to bring them back. She then called me a b*tch. When I told her I was going to post a bad review she again was very nasty and said she didn't care. Do not ever go there. If they can do this to an old customer they will do anything to anybody. read more