During the pandemic, a lot of businesses are struggling. So I gave Accordion-O-Rama the benefit of…read moredoubt after it took multiple emails and phone calls, over the course of more than a month, before I received a response to my initial enquiries for information on several specific models of new Excelsiors I had interest in. After owning only used accordions, this was to be my first new accordion, so I was quite excited about the process.
After I finally established contact, I did get fairly prompt and helpful responses for a time. But this is a big purchase decision for me. I was planning to spend around $5000, so I had a lot of very specific questions--about features, reed quality, tuning, size, weight, price, availability, etc.--and I was taking my time to make the best decision I could make. Buying an accordion without being able to spend some time with it is a very big risk, so getting all questions answered is really the only way to mitigate some of the risk. Unfortunately, after a few weeks, they virtually stopped responding to my emails. In their final email they offered to spend time with me on the phone to "teach" (?!) me about the features and benefits of several models...but only after sending them a non-refundable advance payment of $250!
That was the end of that!
I kept my $250 and bought my new accordion elsewhere--from a dealer with a better idea that putting time and effort into "customer service" is actually part of his job to make a sale and not a sales item of its own!
