Came all the way from Boston for my dads appointment just to sit in the car. I called in advance to…read moretell them about my dads accident and I told them my dad speaks another language they said okay and nothing else. I came to the appointment with my dad and the rude lady in front said I can't come in with my dad because of covid( which I understand). I told her then why didn't you guys tell me on the phone when I said he doesn't speak English that he needs a translator over the phone. I don't get it? She left without saying anything and went to the back...Maybe try being more professional I understand and wouldn't have came if you told me he was going to get a translator over the phone.

I call here and I am put on hold for way too long. The security there is very rude and the…read moreattitudes that are given to people from the secretaries and nurses is a bit rude at times. The security did not allow me to have my ada scooter next to me with all my personal belongings it's the only I get around and also my appointment didn't have me go in until 2 hours after my appointment. I have never met my primary care and it's always the associates or the place is so booked. I have been on hold still going on a half hour. Just about. All the other primary care places don't have security but this place seems to need it. But the unnecessary attitudes shouldn't even be there when people have health problems and are already stressed out.

I was able to see the doctor before work at 7am. He figured out my problem, took his time telling…read moreme what to expect, and got me out of there so that I understood how I needed to proceed. If you need a doctor, this is the place to go.

I have been seeing Dr. Freeman for almost 24 years. He is the most thorough primary physician you…read morewill ever find. No rush in and out when you are with the doctor. This man REALLY wants you to have a healthy life. I have never waited more than 10 minutes upon arrival for my appointment. His staff have been him for years. When is the last time you went to a doctor and saw the same support staff that knows you by name. Not sure if he is taking new patients, but I am proud to say I am under his care.

Last night, while walking on my treadmill, I decided to increase the speed and do a little…read morejogging. After about one minute, I experienced a sharp pain that felt like an electrical shock shoot down the length of my left arm. I have never experienced anything like it before. So, figuring it's better to be safe then sorry, I decided to go to the Family Care Medical Center on Allen Street in Springfield, which does urgent care. They are administered by Trinity Health, of which I am a member, so they have access to my medical records. I looked them up online and it said they were open until 7 p.m. Well, I got there at 5:30 p.m., and the doors were locked and the lights were off. But the sign on the door said their hours were from 9 a.m. to 7 p.m. So I called the phone number on the door, and a woman answered. I asked her why they were not open, and she replied that all of their appointments for the day were full, so they weren't taking anybody else and closed early. So I said to her, ""I thought you were an urgent care facility that accepted walk-in patients?" She said, "We are, but we're short-staffed and don't have anybody to look at any more patients." She said they suggest that patients go to the emergency room. I told her, "The reason I came here is because I don't want to spend all night sitting in an emergency room!" It seems to me that if you are an "Urgent Care" facility that takes walk-ins, and you advertise that you are open until 7 p.m., you should stay open until 7 p.m. in case somebody shows up needing urgent care ... even it it's at 6:55 p.m.!

Dr Helfand has been my primary care doctor for over five years now. I have never met a Doctor who…read moretruly cares about his patients more than him. After a bad car accident in 2011 and 3 surgeries later I tried to contact him but he was on vacation. He called me from his cellphone from across the country. He Also emailed with me back and forth until he was able to see me in the office. Some of my injuries had me in his office at least once every couple of weeks for at least a year. He never got frustrated with me and has been amazing. I could never thank him enough. The staff is also awesome. Always friendly and positive.