The staff is great. I am appalled that I was charged $77 for a visit where the doctor never even…read moretouched the dog. She read her urine sample. $42.40 to get her nails done. I have never paid over $20. I received a $250 bill for a urine test, meds, and nails. I literally feel like I was robbed. I hope my dr goes somewhere else.

We've been taking our pup here for a few years now. Staff seem to change quite a bit but we have…read morenever had a bad experience. Everyone is always friendly and great with my nervous nelly! Prices are a little on the high side but doable.

They are thee most caring , considerate people for your animals. I would recommend them hands down…read morethee best around as far as care , needs and appreciation for your pests whether they be house or farm . They exceed the practice of normal vet care.

Love this office. She has cared for our two dogs for years and is always kind and thorough.read more

I have text messaged from the Vet Tech showing her response to my accusations of cursory and…read morenegligent care. When I called her out for missing very life threatening issues going on with my dog, Elizabeth gave me the following excuses from the moment she found out my dog had passed at the Pet Emergency Center later that night: 1.) "It must have been an aneurysm, no one could of prevented that". I spoke with 2 other Vet Techs who said those are highly rare in dogs. 2.) She claimed she didn't do more for Gemma at our appt because she was told "the owner has financial restraints". 3.) She then later lied and tried to say I only made an appt to have a Parvo test. This is not true, Parvo was never mentioned in my call as I didn't even know what it was. Upon further research, that is common in puppies that are around other puppies. Gemma was 2 and not around other puppies and Summit is the one that vaccinated her against Parvo! Summit's phone system says all calls are recorded, when I emailed Elizabeth and told her to listen to that recorded call again WITH THE DR. and have the Dr. get back to me, there was no response from her or the Dr. 4.) When I contacted Elizabeth at Summit and told her Summit should pay for my emergency visit because they're carelessness and negligence caused this emergency issue that night, she refused and stated she was sorry for my loss and stated that I "just needed someone to blame". If NO STARS was an option, that would be my selection!

I went to write a review on this place on Google but it wouldn't let me cuz I already reviewed them…read moreon Google. I can't say enough about this place. The staff there are amazing!! One of the very few places that actually still have good customer service. I go in there once a week at least to pick up my online order for my ferrets. This place is the only place in Erie that never run out of stuff my ferrets need. They are on their sh**! And so frickin friendly. Esp the younger staff. Like I said I just can't say enough about this place. Petco pls keep this hard working, friendly and helpful staff in your store!!! Thanks for all that you guys do!

I have checked pricing and I end up ordering online for my pets needs. It's nice getting things…read moredelivered! Highly recommend! Prices are good as well!

I remember setting foot in Heartland Pets in 2022 and thinking to myself "What a horrible place." I…read morewas in the mall around feeding time, and the chorus of barking dogs filled the mall food court. I walked into the store and saw the sweaty, ashen looks on the faces of the kennel staff, who looked so miserable that I had to laugh to diffuse my tension. I spoke with a lady, who aggressively pushed her dogs and guinea pigs onto me to make a sale. I just bought a small something for my (since rehomed) guinea pigs and escaped. I remember feeling like Dante after I exited, like I had been through hell. No human or animal deserves to be in a place like this. The fact that a puppy mill pipeline is allowed to operate in a mall is outrageous. In New York, we ban stores like this because of their inhumane animal treatment. This store deserves to cease operations. At least get the animals out of there and return some peace to the mall. Sadly, demand for these kind of places may necessitate a statewide law in PA to make it happened. Commoditization of animal lives is immoral, cruel, and inhumane.

Heartland Pets is a locally owned pet store that opened in 1993. They sell puppies that come from…read morebreeders and are not rescues. Many pure breeds are available, and customers may even specially order breeds if they are not currently in the store. I do not know how much the puppies cost, but I could imagine the approximate prices. Financing is available through a few lenders. I walked into this store when I was shopping in the mall. The puppies were kept in displays that have grates on the bottom and blankets. Other animals such as rats were also available for sale. Several aisles of shelves were stocked with merchandise, and the aisles were crowded with boxes on the floors. I own a dog, but I did not find anything to buy for her. I felt disappointed that I did not see many products for cats.