RUN WHILE YOU CAN!!!!!!!!!! Lori is very unprofessional. I was trying to book an appointment with their company to have services done. She yelled and screamed at me repeatedly. She even got me confused with another customer telling me I told her 1 thing when we hadn't even spoken because she delayed getting in contact with my landlord for preapproval. After our 1st encounter I started not to do business with this company but I went ahead on giving them the benefit of the doubt. So I made an appointment which she stated the job would take 3 hrs it took the entire day. 1 guy (Tom) came to isolate and sand down everything then (John) did the refinishing and glazing. Upon completion John left the isolation paper up stated that we needed to wait until it dried the tear down the paper. I would think the same way you came in contact with my bathroom is the same way you should leave it but ok. So about 1 hr after John left Me and My husband came to realize that there were 3 boot prints in the bed of the tub under the sealer. We immediately called John back to which he stated "We must have stepped in the tub". I was highly annoyed because we paid out of pocket and this was a low accusation to make as we never asked for money back but infact just for the job to be done properly. I took the day off from work and now was very unsatisfied as a customer. John grew Irate so my husband called him several times to which he ignored. I called him and he answered I gave my husband the phone and John referred to us as "YOU PEOPLE" and that he'd give us our money back and for us to never call them again. Lori left a nasty voicemail on my phone and also called my landlord saying that we were scammers and she'd better watch out as if we'd do the same to her. It was a very disgusting encounter with these 2. They offered to come back the next day to which I declined due to their behavior the previous day and the hate filled language they used as reference to me and my family. I just chalk it up as a loss but I would NEVER EVER recommend PERMA GLAZE/PERMA BATH. Perma Glaze Corporate says they were once franchisee and they were let go because they have horrible reviews and complaints lodged against them. BEWARE TAKE YOU MONEY ELSEWHERE!!!!! read more

My mother-in-law hired this company to glaze her tub. 2 Young men came to do the job. They broke our shower door and after the job was done, and up to this day, the tub is NOT able to be used as a tub. You cannot sit on it as it is so rough and scratchy it hurts your skin. A week later, it started chipping in small places. To be fair, they did come back and "fix" it, but it's still basically unusable. A few weeks later, we started having issues with the tub draining and the toilet not flushing all the time. This went on for months. We finally called in a plumber for found a LARGE piece of the hardened "glaze" lodged in a drain pipe. We found out it was because when the original job was done, those two young men did not block the tub drain properly. Perma-Glaze was contacted and blamed US because the tub had been glazed TEN YEARS AGO! Sorry Perma-Glaze, this was your issue and UNPROFESSIONAL to blame the homeowner when it was CLEARLY YOUR shoddy work that caused the issue. This is disgusting. DO NOT hire this company! read more

We hired PermaGlaze on the advice of our contractor, as we had one full bathroom that was terribly outdated and had cracked tiles and one half-bathroom with a very ugly floor. Dale was nice to work with and very responsive; I can't say the same for the women in the office. Communication between the installer and the office was bad, to say the least, causing us to get multiple calls reminding us of things we had already confirmed with Dale. I did not get the impression that the office staff is well-organized. We did have some major complaints: on the last day of our 4-day job, everything was left taped and papered up. We assumed they would be back to take all that down, and they did not come. When I called about that, I was told "We never come back to do that; you should have been told you are responsible for cleaning all that up." We were not told. My husband spent an hour taking everything down and in the process discovered many spots where the new glaze did not stick and places that got missed. Unhappy about this, we called again and Dale did come out later that week to fix it and leave us with touch-up glaze. During that week, we mailed the check for the rest of our balance, and yet the following Monday (only 6 business days since the original job ended) I got a call from the office asking where our payment was! Seriously?? I actually shouldn't have mailed the check until the touch-up work was done, but I did on good faith and now you're calling me to bug me about payment? Overall, the new glazing does look very nice and I think it's a process I can recommend, but perhaps not until this particular office hires better supporting staff. read more