I'm a first time home buyer, so I'm not sure how it all works and I don't have a lot of reference…read morepoints. But as an accountant and someone who cares a lot about customer service, I know that Beth Lewis knows her stuff and she communicates it clearly, kindly, and quickly!! I know I'd be hard-pressed to find a banker who worked to find me a good deal, let alone a banker who worked HARD to find me the best deal. Beth knew during the pre-qualification process that I'd qualify for some programs for down payment assistance. But during the loan application process, Beth and her team found me even more assistance! My closing costs were basically non-existent, which apparently never happens? I'm forever grateful. On top of getting me a great deal, I really just appreciate Beth's phone-side manner. After I found a unit that pushed the edge of my prequalification, Beth let me know kindly, but very clearly, that it was just not in my price range. I couldn't even be disappointed. All of our calls regarding the unit that I did buy went along the lines of "actually your monthly payment will be even lower, it will include x, but it won't include y, keep that in mind. Does this work for you?" Of course it works for me!! It's amazing! Even with all of the assistance applications and grants and forms and condo-related paperwork, Beth and her team finalized my loan less and I closed less than a month after I even saw the property. I didn't even think that kind of turn around was possible!! Thank you so much to Beth and Meredith and Sarah!!!!!!! (not sorry about all the exclamation points. you gotta do what you gotta do.)

I can't say enough about Beth and her team at Cross Country! I was unhappy with a previous lender…read morebut felt stuck since I had only 2 weeks to close because I had to be out of my rental. Not only did they get me a lower rate they got me to closing in just 10 days! Their service and dedication to expedite the process for me was amazing. As a first time homebuyer they kept me informed throughout each step and truly lightened the burden of a stressful situation. I can't recommend them enough and will definitely use them again in the future!

My experience working with Millie is a pleasure. She is completely upfront about the costs and…read morewhether the deal makes sense financially. In fact, when I explained my situation, she advised me which way to go. When she later contacted me, it was with my Pre- Approval, I jumped with joy. After a horrible experienced with Old Second Bank, I didn't see the light at the end of the tunnel. Millie, thank you for being honest & trust worthy. You have really earned my trust. Pablo & Ashley If anyone is looking to purchase a home, she is your gal, hands down!

Worst. Lender. Ever. Underwriting missed sooo many things that should have been caught early in the…read moredeal; kept asking for documents that were already sent; kept changing their minds last minute like 4 times to reschedule closing dates. WORST EXPERIENCE EVER. Then lender had the nerve to blame the buyer. They almost ruined the deal. We were supposed to close on May 28th, an offer accepted on April 26th, closed on June 17th ON A CONV LOAN! A CONV loan can EASILY be closed in 30 days by an average lender, some faster like Guaranteed Rate. If you want to risk having your deal ruined and/or have an atrocious experience, use this lender. You've been warned. Know that I have the documentation to support this review, otherwise it would not have been made. Thank you.

I thoroughly enjoyed my experience working with Catherine Okoroh. This was my first time buying a…read morehouse and I was totally lost in the home buying process and she really went over and beyond to make sure I understood everything. She was easy to work with and made me feel comfortable every step of the way. She was easily accessible and answered any and every question I had. She's trustworthy, dependable and a woman of integrity, all of which are important when making such a big financial decision. I will definitely work with her again and recommend her to anyone looking to buy a home.

My experience with Advanced Lending Professionals has been nothing less than spectacular. Catherine…read moreOkoroh and Lisa Keller were very professional, on point, and reliable in all of their communications between me, brokers, and attorneys. The deal went very smoothly from the start. Even after moving on to other lenders during our initial contact, Catherine was very instrumental in getting this deal done once I returned. I couldn't have asked for a better team. If your hesitating...Don't! They are very straightforward and honest about your situation. Get that deal done with Advanced Lending Professionals! LaShonda C. Homeowner

I highly recommend Laura to anyone who is buying or looking to refinance their home. She will…read moreanswer all of your questions and make sure you stay informed throughout the whole process. She is very smart and super quick. She will take good care of you and make sure your closing is on time.

Laura was so helpful throughout our entire home buying process. She was always available for…read morequestions and gets back to you right away. I would highly recommend her to anyone looking for a home loan. She goes the extra mile to get you the absolute best rate. We can't say enough about how low stress the process was, all because we worked with Laura. Thank you Laura!

Erin's team is stellar! We found a home rather unexpectedly and she was able to get a preapproval…read moreletter in record time. Our realtor said that it was wonderful working with Erin and Swenia as they were great with communication and very prompt to respond. Thank you so much for helping us purchase our dream home!

It is regretful that I feel it necessary to give Erin a poor rating, because things started off…read morewell. She visited our home and met with us in person to go over our loan options with us. She gave as the impression that she'd make herself available for us to answer questions, and told us she liked to give a high level of personal service. She was friendly, personable and we looked forward to working with her. Unfortunately, things quickly went downhill as time went on and when we actually called on her to utilize her services. Each time we had a question and tried to call Erin, she never answered the phone whether it was morning, afternoon or evening. When we'd leave a message and ask her to call us, she never did, instead she chose to send us one-line e-mails. The personal service that we thought we'd be getting from her was completely not there. When it came time to fill out our loan application, we discovered that Erin had left town for two weeks without mentioning it to us. But since the application had to be filled out immediately, it could not wait for her to return. We asked to work with another representative from the company, but Erin refused to comply with that request. She insisted that she call from Alaska to go over the application with us over the phone. What happened was she was over 30 minutes late for our scheduled phone appointment, and due to the poor reception where she was we were barely able to hear the entire conversation with her. What proceeded to happen over the next few weeks was we'd receive more cryptic one-line e-mails stating that we needed various items to complete the process. Never were they explained either in what they were or how to get them. This lack of communication seemed to be the case with Erin's coworkers as well, because when one of them called to ask for more documentation for a particular matter he seemed to not have any idea what she wanted. We went though an entire series of confused e-mails until our Realtor stepped in, called us and ironed things out. By that point we were ready to give up and go with ANY other lending agent, but unfortunately we were too far along in the process to start over. On at least one occasion after we'd gone about the process to deliver a particular item, she told us it wasn't necessary after all. The one good thing about the process was at our closing, all the documents and funds were ready to go and everything was in order. The closing representative was impressed by the completeness with which Erin had prepared things. I feel this earns her the single star for this review. Unfortunately, I would not recommend Erin and feel her lack of personal attention made the entire process very difficult on my wife and me during our recent move. When I brought up some of these issues and our frustration to Erin she became defensive, trying to spin things in her favor, which ultimately just made things worse. Good customer service means taking ownership for your mistakes, not deflection and denial. Had we known what we were in for, we would have gone with a different company and I would recommend you do the same.

I've been in real estate for a little over 10 years and I can honestly say that Maureen is the best…read morelender I've worked with. In May I was going to sell a house of mine and roll that into a new home as my primary residence. As the market changed I ended up needing to hold off on selling. It was during the underwriting process where we made the change to keep my house and still proceed to close on the new house. Normally a change like that in the loan would kill the deal. With DTI changing and many other factors, she still was able to get me to close on time. She's very responsive and actually knows what she's talking about. She knows exactly what needs to be done to get to the closing table and I'm happy to work with her in the future!

Maureen made what is normally a painful experience into one that was pleasant and turn key. She and…read moreher team provided regular and timely email and text reminders of each part of the process. Maureen was always an accessible resource, which made me feel like a priority. I've already recommended her to two of my business partners. If you want a one stop shopping experience look no further.

Joanna is an expert in any market. She is a great communicator and extremely knowledgeable…read more Thanks for guiding my buyers through this ever changing market. Success for all! Denise C.

Joanna was absolutely amazing to work with. She was available to answer questions and walked us…read morethrough the whole process. She left no detail undone. Her whole team worked to make sure our loan closed on time. I would highly recommend Joanna, without reservation.

Beata's team was incredible to work with. From speaking on the phone, to emailing each other, or…read moretexting communication was at a high all through out my experience. It was so easy to get a hold at the team. The process was extremely easy due to Beata and her team breaking down everyone for me. From the beginning stages to the end is was nothing but wonderful working with them!

We switched lender less than 3 wks before our scheduled closing date. Honestly, we had doubts about…read morethe team closing on time. However, team Beata was able to pull it off and they were even able to close a few days before the cut-off date which we were very impressed with. Also, not only they offered the most competitive rate, they were also very responsive to our requests and always kept us updated. We would definitely recommend everyone to work with the team.