A great menu, excellent coffee but the service was not up to scratch.
We chose to have brunch after a morning shopping mission in Garden City. The venue has a great feel about it with a modern contemporary warm decor that makes you want to stop and rest your legs.
The menu was really interesting for brunch with some delicious sounding Indian fusion flavours appearing throughout. You must check those out! Decisions were difficult to make as we sipped delicious Campos coffee but eventually our answers were locked in with the waitress. We had the corn and zucchini fritters plus poached eggs , also chosen was an Indian fusion spiced pumpkin dish with a poached egg.
The meals were quick to arrive and just super delicious. 5 star flavours and excitement with each bite all round!
Unfortunately not everything was at the standard I would expect. The contradiction to the food was the terrible service. They were not understaffed, they were not slow, they were just really inattentive. Zombie teenagers patrolling around looking bored and disengaged counting down the minutes. Getting the attention of someone was impossible when trying to order a second coffee!
Eventually I got the coffee order in, but then it was delivered and squeezed onto the small table next to the empty mug I had previously consumed a great coffee from. The lack of observance from the waitstaff was moronic at best. The cramped table space and our attempt to makeshift our own room resulted in a knife falling to the floor and making a big noise. The zombie teenagers waiting continued to look busy without blinking an eye.... we waited for assistance, a proactive offer of a clean knife, perhaps someone picking up the dirty knife.... NOTHING. In the interest of public safety we collected the dropped knife. In the interest of completing our meal with a clean knife we stole one from neighbouring table without being at all discreet about it. Nobody seemed to notice!
Had the food or coffee not been 5 star and categorically average this review would have been quite poor. If the owners or management team are reading this... seriously get your staff engaged and interested in doing their job rather than pacing around like mindless zombies looking busy. read more