DO NOT USE THIS SHOP. I took some clothes in for repairs on a Saturday and arranged to collect them the following Thursday morning. At first the man suggested Friday but I explained that I needed them for a festival which I was leaving for on Thursday midday and asked if Thursday morning would be OK; he said yes, this would be fine. Most of them were simple repairs. When I went to collect them on Thursday around 11am he said casually that they were not done yet. I reminded him that we had agreed that I would collect them this morning and he acknowledged this but repeated that they were not done yet. Annoyed, I asked for my clothes back and he said that they were not there as he had sent them to a tailor in Turnpike Lane (which I had not asked for or consented to), who would return them tomorrow. I became very angry and left the shop. 20 minutes later I returned to ask for the phone number and address of the tailor in Turnpike Lane and he said that he had called him, the clothes were all done , and the tailor would bring them back in half an hour. He took my number and promised to call me when the tailor arrived. An hour later I had not heard from him so I called and he said that he was still waiting for the tailor but assured me that my clothes were safe. I reminded him that I was waiting to leave for the festival and holding up my friends so he called the tailor back. He then called me back and said, again perfectly casually, that the tailor would be there in an hour. I told him I would not be waiting any longer and he hung up. I went to the festival without the clothes and my boyfriend went to collect them for me the day after we got back as I was at work. He explained that we would obviously not be paying as the repairs had not been completed by the agreed date and were therefore not ready for the event that they were intended for. The man refused to hand over the clothes and refused to speak to me on the phone. Eventually he accepted £10 less than the agreed price of £30. This was terrible, terrible service from start to finish and we will not be using this shop again. read more