I made an appointment for an evaluation and cleaning at 4pm on 1 February 2023. The afternoon prior to my appointment, I got a call from your staff asking if I could come in at 2:30pm since you had 'an emergency' appointment. I agreed because I was flexible and I understand that emergencies happen. About an hour before my newly rescheduled appointment, I got a call asking if I could come in now because the office had to accommodate another "emergency". I was happy to do it but dubious of another emergency.
When I saw Dr Dodge, I thought he was great and I loved your 'chair-side manner'. He evaluated my mouth and suggested a couple of grafts which I agreed would be worthwhile. After talking about the Bears and the NFL draft, he said it was nice to meet me and told me to schedule the graft with the front desk. When I said "I was scheduled for a cleaning", he said there was nothing in the calendar/appt about the cleaning but he graciously offered to do it himself on Friday at 7am. I thought that was too early and too inconvenient for Dr Doge who mentioned scheduling the cleaning the next day at 11am, he said he'd do the cleaning personally.
I went to the front desk and your 'office manager' (?) brought me into a small room to talk about the graft, cost and scheduling. As that was happening, I heard the other front desk woman rescheduling several others because there was 'an emergency'. I scheduled my graft for the 15th of February and knew I'd be in the office on the 2nd for my cleaning with you.
The next day, I came in on-time for the cleaning and was told there was no cleaning on the schedule. The office manager went back into the office and came back and said no one could do my cleaning because there was........you guessed it.....'an emergency'! The office manager said they would reschedule me to 1 March!
At this point, I thought Dr Dodges office manager is not only incompetent but a liar. So I canceled my graft and unfortunately, I am ending my relationship with Dr Dodge. This annoys me because I
wasted a lot of time on canceled appointments, didn't get my cleaning, know I was lied to and because I really thought he was excellent.
Dr Dodge you need to get better, my competent and honest front office staff. I am sure I am not the only person who has had this experience so you are losing patients. Oh and by the way, it cost me money to have this botched appointment, I was disappointed that was not refunded. read more