Day of urgent care was quick and efficient. Beware of follow up. Had to call several times and go…read morethrough painfully long phone trees to wait on hold again. Finally got follow up scheduled at RGH over 30 minutes away.

Arrived to this location around 5:50 and was not seen until 7. There was one patient before me who…read morewent in to the back as soon as I walked into the door and only two more people AFTER. I heard chatting as I waited for over an hour to be seen just for what needed to be done to take 15 minutes. I would understand if they were busy but the receptionist was taking personal phone calls that's how slow this place was. Extremely disappointed, after a long day at work waiting over an hour to be seen was gruesome.

I was quite surprised by how pleasant and efficient my visit was. Everyone was helpful and…read moreattentive even though I was the last appointment of the day. The offices are clean, well-stocked, and have plenty of seating. Dr. Fix was extremely personable and professional, speaking with me at length about my concerns and medical history. I thought I would need to shop around for a primary care physician, but I was so impressed by this visit that I'll be staying with this office!

Excellent service. Greg Fix got me right in for an appointment. Prompt and on-time. Very satisfied.read more

I've been to Thompson Urgent Care a few times in 5 years…read more Staff are pleasant and knowledgeable. They always explain whatever illness or issue had brought you in for a visit. If medications are needed, you'll get prescription(s) transferred to your local pharmacy.

Don't bother with the online option to let them know you're coming. When I arrived at the time I…read moreselected, I indicated I had done this in advance from home and the woman replied that didn't really mean anything. I waited more than an hour to be seen. Other than that slight annoyance, once I was in the room I was out within 6 minutes so that part of the visit didn't drag out

I have been a patient here for many years. I have asthma and allergies, and AAIR has been the…read morepractice I've attended for years. The staff are friendly and wonderful. I successfully completed my allergy serum injections after 8 years, and am happy to report that I have graduated out of the allergy injections and feel much better than when I started years ago. Highly recommend if you have significant allergies.

Thorough, kind, patient, efficient practice. Helped me with asthma and allergy issues. Offer…read moretesting on site. Samples were given to see how I react to meds before outright purchasing high cost medication. Staff at front desk are pleasant.

Very caring took time to evaluate and understand concerns…read more Office pleasant accommodation

There is a new person up front, I believe it was Hailey? She was so sweet and accommodating. I have…read morenever seen someone interact with children so well even with a room full of people and a long line. Just want to give her a shoutout because she was amazing.

First visited in November 2023 for a consult as my initial and only root canal needed to be redone…read morefrom my regular dentist. Dr Shaugnessy is professional and an expert at his craft. I had my re-do root canal this morning and feeling great (even with the novacaine wearing off). Dr said today would be the most painful but feeling good. The office is clean, everyone is friendly, and the space is quaint. It's kind of nice to walk into a small practice vs one that is ever bustling and busy with wait times beyond your scheduled appointment. Dr clearly explains the procedure and is friendly.

They called me and straightened things out. They were helpful in resolving the issue and in the…read morefuture I will probably use them if required. It meant a lot to me to receive that phone call and patch things up. Thank you

Staff and system administrators move appointments without confirming availability with customers…read more Do not book here, they are inflexible. I needed a 5 minute med check with my primary care and after I drove 45 minutes on the one day I was available they refused to see me at the time I scheduled despite the front office attendant admitting they moved my appointment to make room for another person. When I asked why I was not contacted and if I could get my medication filled still I was refused and told I needed to wait several hours for a possible opening. After years of multiple scheduling and insurance errors by staff I will be finding any other doctor.

This drop in(!!!) laboratory station is sooo helpful. It's straight off of South Main, there will…read morebe the Rochester Regional Bone & Joint on the left corner of the building, you walk past that down the "sidewalk" (or go straight in and keep going straight) until you see a door labeled with Laboratory Testing. I came in at around 9:05 AM on a Wednesday, and there was no one ahead of me. You just check in with your name and basic info on a desktop screen by the door, super easy, very low contact. I waited maybe 5 minutes before being greeted by Kirsten, the super sweet nurse who took my info and did my blood draws. She was friendly enough to answer a few questions and have a conversation with to ignore the discomfort of needles and taking blood. By the time I left at around 9:30-9:40 there was probably 3-4 people waiting after me. Really easy, quick process, especially for my first time there.