First off I just want to say that this was a huge disaster of a mess. I am very dissatisfied with the professionalism of this business. The pictures took months before they were even sent out. I almost forgot that I had ordered them because it had almost been 3 months. I had received the wrong order twice and was very patient and understanding about the situation, but was dealt many excuses as to why this might have happened. Not to mention the responses I received in email from him came off very rude and accusatory at times. Multiple times I told him which show was the correct show and every time he responded that they were figuring it out and that I needed to let him know which show. Quite frustrating, to the point where I lost my patience and sent a picture of my son's group myself to eliminate anymore confusion. I was told that I would receive a refund and that it would be processed the next day, and that he would email me back the next day because their system was down. Did not happen. I sent an email a few days later to make sure I was not forgotten and to ask about when to expect this "said" refund. He apologized and mentioned that he thought he had figured everything out and that once again, needed to let him know which show my son was in because none of the emails mentioned which show he was in. Seriously?! He told me that the refund would be sent with the correct order as soon as I let him know which show he was in. He then said he would send the refund when the correct order was sent for the inconvenience, but did not receive it. He then goes on to send an email that I ordered the wrong show (which I highly doubt!) and they are mailing it out. I just received my order in the mail, of course I was not refunded as promised. Which would be fine if they would have sent a copy of the order form showing that I, in fact, ordered the wrong show. Of course he did not send any proof to back up his accusation. I wonder why. Anyway, I'm glad I FINALLY got the product that I paid for regardless of this big mess. This is not how you treat customers or clients. I will not be ordering from this company again. I'd rather take my own photos on my phone than give this person my dollar. read more
