I've had a lot of people reach out asking how this ended so I thought I would share as we are just…read morewrapping up our contract with ServPro. After months of back and forth removing line item after line item of services ServPro billed to insurance but never started/completed, we were just sent our final bill reflecting the $4,000 off they charged for work not done. They took off $1,000 for how their associates behaved in our home and me acting as impromptu office manager for this site/invoice. All in all, I would strongly advise to NEVER use Servpro of Iowa City/Coralville.

Serv Pro came out to take care of cement dust in our basement. They were prompt, responsive,…read morelistened carefully, worked with me on price and what I could do to help, came back quickly for a few missed spots. Then they cleaned our upstairs carpets. Their workers are friendly , communicative and the work on both projects was perfect when all was completed. I would recommend them anytime.

Home Pro cleaned our living room carpet and to recliners for us today. They were on time and…read moreprofessional but personable at the same time. Reasonable rates too! We will definitely recommend this business!

Great service. Joe was very friendly and helpful. He was flexible with fitting me into his busy…read moreschedule, on time and vey professional. I recommend using this business.

These guys made a total disaster as good of an experience as it could possibly be. From Todd…read moreoverseeing the whole initiative, Ryan/Shawn and their water mitigation team, to Jeff and his construction crews, and even the gal in the front office who took my payment....everyone was super easy to work with, professional, and genuinely caring. They were great about keeping both my wife and me in the loop the whole time, always communicating clearly about what was happening and what to expect next. Everyone who came to the house was respectful and considerate of our space! They also handled the back-and-forth with our insurance company really well, making what could've been a huge headache so much easier on us. They showed real empathy for what we were going through, responded quickly, gave clear quotes, got the job done right, and made sure everything was cleaned up and back to normal fast, and checking in along the way. I'm thankful I don't have to call companies like this often, but if I ever do, 380 Companies will be my first call every time. Huge thanks to the whole team for turning a rough situation around!

I had 2 employees from this company come and clean my air ducts, they were professional, courteous…read moreand went above and beyond to notify they found something wrong with my air conditioner coil so I was able to get that fixed before there was a major issue. I highly recommend this company for any restoration or cleaning services needs. They also gave me photos of what they did so I could see the difference they made.

Our pressure line burst in our upstairs bathroom at about 1am. We woke up to a literal waterfall…read morepouring out of our basement ceiling. We ran upstairs to find all three of our rooms and bathroom ruined and flooded. I was in an extreme panic and called 911 Restoration. Andy was really great at keeping me calm and assuring me that everything would be taken care of; and that's exactly what happened. Like I said I panicked so I called the Cedar Rapids Restoration when we live in Dubuque, and they willing did the drive everyday to come out and work on our house. Andy and crew, came out immediately and arrived at the house at 3am and worked until the water has been contained. Like I said, they continued to come out and reassure us that everything was going to be fine. He was very up front with the situation and walked us through everything we needed to know. Aside from the whole extreme water damage situation, it was a great experience and nice to know someone really cared about us and the situation at hand. I highly recommend Andy and 911 Restoration Cedar Rapids.

From the owner: 911 Restoration of Cedar Rapids is a full-scale water damage cleanup restoration company offering…read moreyou peace of mind after a disaster. We provide water damage restoration, sanitization, mold removal, fire & smoke damage, reconstruction and everything in between with 24/7 availability. Take precautionary actions during the coronavirus. Our techs are trained to sanitize and clean your property with disinfection solutions and follow CDC and EPA protocols. Disasters can happen anytime due to pipe bursts, flood damage, roof leaks, storm damage or other water damage-related emergencies. Fortunately, our IICRC-certified techs will rapidly respond within 45 minutes to handle any water related emergency and help minimize damage.

absolutely will never use this company again. Had to use them for my apartment complex moveout and…read morethey called 11 times in the matter of an hour without a single voicemail while I was at work and could not answer which they knew in advance to go through the apartment complex for information. I got a very unprofessional message stating prices that were never discussed or explained. I was told they needed to charge a repair fee, a cleaning fee and a "level 1" cleaning fee so for a 1 bedroom apartment that was in perfect condition it cost me $247. Never once explained what my charges were for and why. Very much felt like I was being taken advantage of and will never ever recommend them to anyone.

We have a room in our basement where we keep our dogs' crates for when we need to kennel them. We…read morealso have a very old dog who spends almost all of his time in that room. Our carpet shampooer broke quite a while ago, and we reeally fell behind on dealing with how disgusting the dogs make the carpet. I didn't think in my wildest dreams the carpet would be salvageable. We decided to bring in Actually Clean just to try to improve the situation until we figured out what to do. If they had gotten the carpet half as clean as they got it, I would have considered it worth the money. They got the carpet looking like new, though! I am absolutely floored by what a great job they did (pun intended). The guys were both super nice, too! I would definitely recommend this company to anyone who needs a carpet cleaned!

Our experience is Horrific with PDR. Contracted post fire for major remodel of 900 sq ft 1 story…read morehome. They say one thing but mislead in crafting contract contradictory of conversation. Our experience SNAKEOIL. Less than one yr. Roof sagged, fire damaged framing not sistered for structural integrity, shorted 12 inches of attic insolatiin, non code compliant foundation damage not repaired and now wont fix!! Improper unsealed roof boot moisture damage, unwilling to remedy. Fundamental breach contract ? Charged us for estimate quote yet tens of thousands never done. We were led to believe final payment would be actual bill not insurance approved amounts for estimate for work never done and eliminated by them but paid for. Run fast.

I hired this company to remove long-standing cigarette smoke residue from a recent condo purchase,…read moreand I'm truly grateful for their help. From the start, Chris approached my situation with compassion, honesty, and explaining what could realistically be achieved and never overselling anything. The plan of attack was professional, thorough, and Chris genuinely cared about making this home comfortable again. The results were better than I expected--the condo finally smells clean after years of struggling with the odor for months. I highly recommend them for anyone dealing with tough odors. Their integrity and quality of work set them apart.

Chris and the rest of the team at ServiceMaster were incredibly responsive to our basement flooding…read moresituation. Within an hour of getting off the phone with the insurance company, Chris had called me and scheduled a crew to come over. In less than 3 hours after my insurance call, the crew had checked the entire basement for the extent of damage, moved fans and dehumidifiers into the basement, and had everything going and set up. Throughout the rest of the mitigation process, we were kept up-to-date and informed at every step. Nothing but the best.