I have no complaints other than the food and the lady who walks around all day with a clipboard My…read morelast stay in February/March she ripping out my extension cord I used to charge my phone/iPad. And took off with it with it. Never had an issue before. Rohan is by far the best CNA and Gloria was my favorite nurse. I appreciate you moving me to the private room do to my PTSD!! I'd give it 5 stars if it hadn't been for the clipboard lady being rude to me during my stay.

Communication is horrible! If you want your love one to survive DON'T go here!! My mom was here…read morefor almost 2 month. They left her unattended, did not attend to a wound which ended up stage 3. I was lied to of what was going on with her. She was coughing about 1 week. I kept asking what is being done, what does chest X-ray show? I was told she is fine, xray is fine, they were giving her something for the cough. She had a bad nose bleed. Was told it was from oxygen! Then told she has sepsis infection. Mom was then taken to ER and was told it was due to sepsis. ER stated it was severe pneumonia. She couldn't breathe and had to be placed on ventilator! Well my mom did not make it! She passed away 2 weeks later, never able to get off ventilator! Had this facility done their job and took care of her for rehabilitation she would still be here today!

This is a short-term and long-term rehabilitation facility that is huge. The grounds are well…read moremaintained, and the building is spotless. All of the employees I've encountered were helpful and friendly. I would put a loved one in this rehab if ever necessary. They are currently changing over to the Solaris group from AdventHealth.

I was there for 3 months and found the staff attending and friendly. They have one of the best…read morerehabilitation centers and staff. Always having different activities to attend if you wish to attend. I definitely recommend.

Visited Waterman to transfer my mother from Texas. I was looking for a home offering the best care…read more Absolutely beautiful place! The reception area is lovely and the staff were friendly. All rooms are private which is extremely rare. This was the 5th location I visited in 2 days. 3 were Solis Healthcare but by far waterman was the very best! The tour was pleasant and comforting. Will definitely consider this location.

The level of neglect is immense. I wish we had never placed my mom here. They have terrible,…read moredismissive staff that clearly do not want to be there. The residents are just a paycheck instead of being treated as human beings. The "physicians" do not care at all about the patients. Even one of the nurses told me she couldn't wait to leave there as she could not stand how the facility operated. Stay clear.

do not send anyone you this place. It is absolutely horrible and disgusting. They don't care about…read moreany of the patients. My dad was there for four days. They broke his rib and had to go back to the hospital.

Great chiropractor. Dr. Niebrugge is very personable and professional. They are efficient and fastread more

What a fantastic place to go when you are in pain or in need to rebalance and to get your body the…read moreopportunity to realign. They take a tremendous effort to make you feel comfortable and to target your concerns and manage to pay attention to the areas you are in pain. They offer multiple options so you can have ease of mind so I will definitely recommend them. They are not just to make money but to take care of their patients so high five to them!

My mom was there for 30 days and i want to thank the whole staff, medical and administrative, for…read moreall the care and compassion they showed her. The facility was above our expectations, super clean and well equipped.

Very Clean, Nice, very welcoming. My friend absolutely loved staying there for her therapy.read more

Everything! Kind , caring, professional, clean, if it were a restaurant I'd pay to eat there, the…read morefood is so good ! I KNOW I'm gonna get well here ! Great therapy, great people! U need help go there ! DONOT believe ANY of the Bad reviews for this hospital ! You wanna get well, go there !

My Dad needed inpatient geriatric psych so that he could transition to memory care and this place…read moredid a good job.

My friend was there and the FOOD IS AWFUL!!!! She had a leg bypass surgery and they didn't change…read moreher bandage for days after she came from hospital. Her husband had to keep calling about changing the bandage until finally a nurse came and changed it after saying he's going to call 911 if someone didn't come and change the bandage. The building is nice but if you don't have someone that will bring some food to you that person will starve. Nasty food!!!!!

Family member went here in late 20teens…read more Not enough night staff - those in upper management charge tended to be a little cliquey as well as confrontational. Poor listening skills at times as well as low levels of empathy. Hopefully all of these folks have since moved on or have been relocated. Nurses and attending CNA's were great. Attending doctor at time was also good. One medical employee (since moved on) openly complained to us about the constant changes in management and their disconnect and lack of understanding with the medical staff. Big "friendly" pitch for the facility from management gal when she visited us at the hospital and then once we get to the facility, admittance process was grossly unorganized and chaotic. Took ages to get copies of papers that were signed. We would see the "pitch gal" in the hall almost daily while family member was a resident and she never looked once at us when we would see her in the hall or bother speaking with us again. Her job was done. Get a person in a bed and move on to the next patients she needed to pitch to. Facility was oversold for what it was. We did not use them a second or third time when rehab was needed later and did not recommend the facility to friends or neighbors. Can be incredibly windy at front entrance, which is poor design for a rehab facility for elderly visitors or anyone with movement issues.

Not really the cleanest place I've visited in my life; in fact, it reminded me of the migrant camps…read morein Guantanamo Bay, Cuba with residents wandering aimlessly, staff that appeared overworked, and that unavoidable smell of urine as you walk in the front door. If you love your loved one, take them elsewhere. If you just don't care, this place is perfect.

if I could give it a negative rating, I would this place is absolutely horrible. The rooms are…read moredisgusting and old, even in the supposed new part that I was in. The food is inedible. It looks like dog food. The staff with the exception of Cole in PT and Mia and Joanna in the administration office, their staff shouldn't be working there. They're not equipped most of them to handle patients that have multiple surgery recoveries. I asked for help from one of their care team, and she refused to walk me to the restroom saying that if I fell she would be in trouble. They fried my iPhone by placing the cord in water and then denying the whole thing and I had to go out and buy a new iPhone when I got home.Go anywhere else don't go there if you want an amazing rehab go to encompass. They are incredible. This place shouldn't even be in business.

My husband was there for 5 weeks and he spent 22 hours in the day either in a wheelchair or in bed…read more Therapy only an hour or half 5 days a week. Inactive for the rest of the day. Lost the muscle tone to be able to use a walker. Disappointed that they made him worse instead of better. Would not recommend for getting someone back on their feet.

We searched high and low for the perfect place for our Nana. She stayed at several places after her…read morestroke... We are truly thankful to have found her home here. The staff genuinely cares. From the front desk, physical therapists, CNAs, nurses and even the hair stylist treats her like their own. Nothing gives us greater peace and happiness for our Nana!