https://www.iredellfreenews.com/news-features/2024/mooresville-body-shop-owner-charged-with-insuranc…read more-fraud/ Chris rogers has been charged with insurance fraud by the NC DOI after a repair on my 2022 Highlander And now I'm having to take him to court for the 3k of oems part he didn't put on my car as well as serval other issues with my vehicle. All personal attacks have no merit on the facts that CRM withheld my vehicle and lied about repairs performed and more importantly not preformed. Owner continues to harass me and deny allegations even after being served by the Nc DOI.

Chris is a unhinged crazy person My 2022 highlander was…read morewrecked March 5 of 2023. I received it back in SEPTEMBER 6 months after having to contact police and go through a third-party, which was Toyota dealership to retrieve my car I had front end damage. It should've taken no longer than three months max (dealership confirmed something wasn't right) and they started on my car a week after having it (or so I was told) During the six months and few days that my car was at CRM COLLISION , I have been cussed out by Chris The owner. I have been told over 26 times that my car would be ready that day comes and goes in my car had not been ready. I had previously left a bad review, and then was told that my car would not be touched until the bad review was taken down. Chris is a married man and has made comments about my vagina shape in my pants. Has made comments after paying for a rental out-of-pocket because he yet again did not have my car ready that if he continued to pay for my rental, he would need to take me to the back room and work something out. Made several sexual advances that I had to casually brush off because he had control of my car . I have never had such a terrible experience. September 9, 2023 I finally have my car back! If you value your physical or mental health, do not go here I tried to support this body shop because it's a smaller body shop and instantly regretted it. I am currently working with Toyota to make sure all my parts are actually OEM parts and not aftermarket parts, I almost started to think that my car was a part of a chop shop if I didn't lay eyes on it. Quality is terrible Absolutely NO professionalism Truly feel bad for this man's wife I wonder how many woman have payed for their car with one of Chris's "arrangements" This shop is a joke! I truly feel bad for the manger who you can tell is trying to do his job under the circumstances.

This was my first visit to Westlake Auto. The staff was courteous and professional. The service was…read moreexpedient and fairly priced. I will return for future automotive needs and I will recommend them to my family, friends and the general public.

another update still waiting on some kind of resolution. They will not contact me. They threatened…read moreme with a cease-and-desist just for politely calling up there and asking if the boss would call me please sir was my exact words. All I'm asking for is the money back. I mean, I did have to go pay Honda $1500 to fix their problems. I did stop by there and ask them if the boss would call 2 or 3 different times as well. after they did terrible work and ripped me off. they will not take any responsibility and still say it's anything they did when I have video proof.

This is the best mechanic service I have ever found. They are honest and know what they are doing…read more Dealership wanted 1000s, next place 400 and Pitt Stop laughed and charged 200. Honesty goes a long way.

If you're reading this review, do not even consider taking your car to another shop. This place is…read moreamazing! The people are fantastic, they are open, honest, and do solid work that they stand behind. If you need something done, I would recommend calling in advance if possible to try to get service scheduled as they do get busy. However, they do their best to fit you in as best possible and our great communicators and go above and beyond every time. Dean is awesome to work with and I am very thankful to have the shop to service and maintain all of my vehicles. Highly recommended

Cal showed up at the time he said he would, gave a very professional CMM quote. I was having rear…read morebrakes installed on my 2013 Cadillac Escalade. He brought the brake pads, removed them keeping the old ones to show me the wear. He showed me my rotors, which looked great with no grooves. No trying to ipsale me, did the job for the agreed upon price and I received the itemized receipt. My husband and I have two vehicles each. We are planning now for future work to be done utilizing him. The price was cheaper than any area shop AND I didn't have to drive anywhere to get it done. That's a win-win! Give him a call, he's been doing this many years and is a certified mechanic. You will not be sorry.

Got in, got out! They were gracious and courteous and best of all FAST…read more Thank you!!

I wouldn't recommend this shop to anyone customer service sucks…read more Other things to consider will be service I went in for a diagnostic check on my vehicle they said they "checked" it and it something small I paid the fee and they said said if it happens again to come back Came back couple days later and same issue popped up again they diagnosed it again and charged me again which makes zero sense because that was your job from the beginning to check what was wrong with the vehicle I will not be coming back or refer this shop to anyone avoid this shop

Had a scheduled appointment with Mich's Foreign Car Service Shop for my 2nd time getting service…read moreand the shop manager always impresses me with his kindness and knowledge. His customer service is beyond AMAZING and he how he shows up for his customers every single time! When I was there Thursday morning to get my yearly inspection done for 2026 and i had he gentleman top off my fluids in my vehicle. Not time yet for oil and filter change, so we checked just about everything else!

THEY ARE GREAT AT PUTTING LIPSTICK ON A PIG! THEN THEY GET TO CHARGE YOU AGAIN WHEN YOU BRING THE…read moreCAR TO THEIR SHOP FOR REPAIRS WHEN IT BREAKS DOWN. I truley believe Michs buys vehicles that have alot of issues, they put some "lipstick" on it and then they sell it. Shortly after you buy it, everything starts going wrong. They do offer a warranty. However, it typically does not cover whatever your vehicles issues are. At this point my best option is to park the POS and pay down on it until I can trade it. I will never deal with Michs again. Our 2019 740i has had over $13k in repairs since it was bought 6 months ago. That is not an exaggeration. If you buy a car from them, I would suggest at minimum looking at the CARFAX, and then take it to a trusted mechanic and have them go over it, before you buy (something my dumbass didnt do). Michs has a great setup, they make money from selling you a car, then make even more money from fixing it! Hell of a business model. Time to call the BBB.

Easy and sooo convenient. He was able to install new brakes and rotors. Transparent pricing. 5…read morestars, thank you.

It was quick and easy and very painless. I will use him again . The price for him to come to my…read morehome was reasonable compared to the dealership

Had my windshield replaced after it developed a crack. They were very corteous and were able to…read morereplace my windshield at the house the next morning after we spoke. It was even raining and they were still able to get the job done in the garage. It has been a few weeks and the work still looks great. Not a bad price either. Would recommend their services if you are in the Hickory area.

Had the windshield on my 2016 Audi Q5 replaced last week. Doug provided an immediate quote and…read moreexcellent price for the repair. The tech was Johnny on the spot, calling well before his arrival and doing an excellent job of the repair. Would HIGHLY recommend this shop over any other in the area.