Sutherland's was bought out by Vest auto repair. I went to the dealership and asked about a…read moretransmission fluid change and they said $300. Vest said about $130. Well when I went in they found that an old gear box that I had run over at night had knocked a hole in my transmission pan. They ordered a new pan and put it on, changed the fluid and charged me $275. still $25. cheaper than what the dealership wanted for just the fluid change. I also had some brake work done and it seems they might not be quite right. But I'm 100% sure if I call them and explain to them that something might be going on they will straighten it out. It might be where I don't have new brakes on the rear too.

Absolutely wonderful service. We have used Sutherland's for years and after today, they solidified…read morelifelong customers. I had an issue with my car that turned out to be something very simple. They attended to it the same day, and wouldn't take payment for their service, despite the fact that they took time out of their day to assess the issue and fix it. Keith told me "I wouldn't feel right taking money for that." Wow. Not something you hear every day! They're honest and provide fantastic service. Thank you SO much!!

Want to thank you for repairing my 06 Escape. You did a great job! Definitely recommend you for any…read moreautomotive repairs. Mark Z from Chillicothe.

I have been going to Rod's fo years. Always got reliable service at a fair price. He stands by his…read morework and guarantees the parts for life. Great to work with.

no one should ever go to this thief. i was charged 610.00 for a fuel pump on a 2004 vehicle. 168…read morefor labor that means i paid 432 dollars for a fuel pump. anyone who goes there after reading this deserves what happens to them

I cannot in good faith recommend this shop, but I especially cannot recommend it to anyone lacking…read moreat least moderate car knowledge. If you choose to come here, you risk them performing unneeded work on your car without informing you of the extra cost, up-charging you 65% on parts, and acting unprofessional and defensive when politely confronted about it. For context, I came in with my car which I specifically mentioned was coding for its mass air flow sensor. They performed a smoke test that cost $100, which was entirely unnecessary, as the problem turned out to be an easily detectable 2-inch hole in the air intake hose (you could fit about four fingers into it). I paid $169 dollars for a replacement hose after their 65% up-charge. Additionally, they performed a $50 throttle engine cleaning that I did not request. I paid for two and a half hours of labor, but upon returning to question the process and the cost of the work, I was shown the entirety of the fix, which only took about fifteen minutes. In the end, they begrudgingly refunded me $100 of my $450 bill. My check engine light is back on less than a week later, coding for the mass air flow sensor yet again.

Excellent shop! One of the few places that can align my crew cab cab & chassis truck. I noticed…read moretire wear even though the truck wore great. I had Justin take a look and a bad lower ball joint was found. Turn around was next day and price was more then reasonable! I will be referring them to others for sure!

Overall good experience. Got oil change and tire rotation. They clearly didn't check air in the…read moretires prior to rotating.. the next day my low tire pressure light came on.. 2 of them we're around 25and the others were 30. It's supposed to be 33lbs.

Took a Toyota rav4 in last week , told them had a humming noise in the rear, think it may be a…read morerear hub bearing, nope they said it was tires ok . Well we will look around for tires , Well took it too another garage , both hub bearings were bad , When I did pick the car up it was in the same exact spot , I left it , soo im not Saying there bad , but be honest no one even looked at the hub. Maybe they took a ride down the road and heard it maybe not , but at least look at the dam thing.

We were on our way from Cleveland to Grayson KY when the tire on our trailer blew. They got us in…read moreright away and didn't over charge us for this emergency service. We were so grateful!

Has always gotten me in quickly for my tractor and mower tires and always does a good job. Keeps me…read moremoving on the farm when time is important. Prices are always comparable to other places and often even cheaper.

I took my car in to have it serviced, they diagnosed my car with a faulty computer module, and they…read moredidn't have the computer to repair it , so I had to order a computer module for a 2006 Dodge Stratus $300, and I had to take it to another mechanic, who was able to repair the computer module. When the mechanic inspected the vehicle, he realized it wasn't a computer module, but the ground wire came loose, and he didn't charge me at all. I haven't been back to Cralls Automotive since.

I really didn't want to have to leave this review but the service and subsequent interaction with…read morethe owner merits a review. I use to go to this garage 20 years ago and they always treated me right and at a fair price. Unfortunately, that is no longer the case. I was spending time in my home town and thought I might save a few bucks by going local to what use to be a dependable garage for regular brake maintenance. I called to get a quote on rear pads and rotors and they gave me a good price and said they could do the job. Upon picking up my car, I was informed my brake light might come on from time to time. I told them no lights were on when I brought it in. He explained what the issue was but I guess I was a bit perplexed as I wouldn't think a mechanic would break something and not repair it. I had to get back to work so I left. Upon getting into my car I had 3 safety messages and 2 idiot lights on. At this point I assumed they would make it right and I wanted to give them the opportunity to do so. I gave them a call and reexplained the issue. He took no liability. I asked him how he put the car into "maintenance mode"? (This needs to be done on newer cars as it releases the electronic parking brake). This can be done through a computer or manually. He then said, "I didn't put it in maintenance mode, and you don't have to". The owners manual or a quick google search begs to differ. What happens if you don't do it, is it fries the EBS which leads to the whole caliper needing to be replaced and if you care about your car's performance you should replace both at the same time. He tried to say both sides would be bad if he did it wrong. I told him, "it sounds like you got lucky on one side" and as it turns out, the dealership 100% agrees. I took my car for standard maintenance ($300) and left with a mechanical issue that will cost me well over $1000 to repair. We all make mistakes but not living up to them and making it right speaks to a business/person's character. If you have a car you're just trying to keep on the road or get running this may be the place for you, but if you have a car made after 2009 that you care about and want it to run well then you should definitely not go here!!

They were super nice and got me out less than 40 mins ! It was my first time getting an oil change…read moreto was scared from all the mixed opinions i've heard online but it went great ! Can't remember the one guys name but he was super nice and explained everything to me perfectly :) Coming back again for my next change !!

Would not give me service. Denied me service since i got a diagnostic done by another shop but I…read morewanted to come to them to get the problem fixed and they won't except it until they charged me $160 for another diagnostic. Then charge me whatever service I needed too. Wasn't customer friendly and didn't help me find any alternative service and was pushing for me not to go to them for anything.