No answer by phone or email from Customer Services. Water softener is pumping out HARD…read moreWATER....Cancelling and going elsewhere. Dreadful customer service.....

Culligan services have been excellent. The equipment we purchased is top notch. Our horrendous…read morewater problems solved. That mineral laden water from our well in Clifton Park had destroyed 6 water heaters, yes six, in 25 years and three water softeners. Three years and zero problems with this system. Five stars for Culligan. Why one star? ACQUA FINANCE is the company that financed our $5500 purchase at zero interest. Never was late with a payment in three years. I made the last payment Days ago. Happened to check my bank account today and was stunned to see that Acqua Finance continued to withdraw a payment from my account. Called and they refused to talk to me claiming my wife was the account holder. We spent about two hours of phone time and MAY be getting a refund In 2-3 weeks! Called the bank to block them in the future. Must pay a bank charge of $35 for each block. Avoid ACQUA FINANCE. I asked why something so reasonable as my request for an improper withdrawal was so problematic for them. They said they must follow their process. I mentioned my review was not going to be good when I wrote it. The supervisor said, "we get that all the time. " That alone is frightening.

The owner Chris came to my house and supposedly analyzed the problem. But he had no idea what he…read morewas doing so he proposed his standard solution (a $3500 system). Meanwhile, he talked my ear off for an hour with a lot of BS. He wanted me to sign the contract on the spot but there was a question about the nature of the problem, which he promised to follow up on. He never followed up despite two reminders. Chris is a joke. Avoid him.

Chris did an incredible job with our water filtration install. He responded within the day to my…read moreinitial inquiry, booked a free estimate immediately, tested our water and quickly came to workable conclusions about what needed to be filtered out of our water and how best to do so. Our water went from being unpalatable and stinking of sulfur to pleasant after a few hours of instal work. Excellent communication, great work, and clear, upfront explanations of everything he was doing. He didn't try to sell me extra equipment - just installed a simple but effective system. We are so grateful.

The person who came was not particularly professional, did not test. The water was very upset when…read moreI asked him for more time as I saw some negative reviews and I would like to research more I noticed that he responds to all of the negative reviews, very defensively, which is also a red flag. A professional business should not have to do something like that, she also told me that there were no such thing as a salt, free purifier and softener there was a reverse osmosis that some cases can work in general. It left a bad taste in my mouth. I would not refer this business. The product might be good but the people selling it or not.

i am a former employee of Aquascience I worked for the current owner, who has been the owner for…read moredecades., I was a technician that started out in the field at 21 years old. i came on board with no experience at all. I was lucky enough to know the owner's parents, and his Dad took me under his wing, and they insisted on me being nothing short of "Excellent". This is a business that cares, and they are understanding of people's needs, and their financial capabilities. I was always taught to excel, and learn . Being raised also to be your best, I got certified in being a Water Quality Association Certified Specialist, a Certified Salesman, and was a very efficient Installer. My call back record was like next to less than 2 % of every repair, install, service or troubleshooting call I performed. That was the type of knowledge and thoroughness that was expected, and I went on to learn in other areas of water, when i moved to other areas, such as Water well Drilling, Pump Service, Plumbing , Heating, Waste Water, and Appliances.- But my journey started and I built my foundation thanks to the Grandeau family, who treated me like their own. I can honestly say , 35 years later, that this company was the place that gave me the knowledge, the ability, the confidence, and a career in the Water Industry, and I remember many nights spent out at affilate groups, like the Orange County Association of realtors , and going to large functions to show the public who we were, and to invest our time in our community. I know that is who they are. I often think about Barry, and Pearl, who were Stephen's parents, and at one time, during my employment years, were involved in the business in their Southern Hudson Valley area. I learned to be confident team player, and to put the customer first. We were bound to ethical principles that I still adhere to today. I was welcome in Stephen's parent's home, and continued my relationship for most of the rest of their lives. I often would pick up a Professional Water Treatment Periodical at any stage of my own career, and see a showcase story on the amazing Education and Business Respect of Stephen Grandeau, who educated himself way beyond his usual scope of practice, so I bet if you would like to make Computer chips in your basement in your spare time, and need Dionized or water that leaves not a single micrometer of residue, water and Cooling tower treatment, he could even do that. You won't need that, but he could do that for you. Realistically, call Stephen up at AquaScience in Clifton Park, NY, and ask him how a water softener works. I promise you'll get a scientific lesson in Cation Exchange resin, water flow rates, and what most major brands of softener valves are capable of performing, and in what specific treatment needs . I guarantee you'll get taught information you'd need $850 a credit and acceptance to College to obtain. You'll probably make it to about the second minute when you decide that you only need to know that HE knows. You'll get much of the same from his employees, and I know because- I got my knowledge of Water Treatment there, and had customers tell ME I could stop my lesson in say , how chlorine has only 7 electrons in the outer ring, making it a great oxidizer, always looking to take on another electron.... LOL. See if you find THAT at a big box store, or I challenge you to show me ANY Big box store systems that last like the ones sold at Aquascience. I've pulled systems 35 years old, still working.. \ I think my point has been made. You can trust this business for your needs , whether you are in the Clifton park customer area, or in the Lower Hudson valley, where Laurie and Brian have worked for decades also. :-) Tim Kelly- Wappingers Falls, NY

I really want to thank the water treatment specialist team at Hawk Drilling for a fantastic job. I…read morehad lots of sand coming in from my well water which was starting to affect my washing machine ! Hawk gave me a fantastic water system which took care of everything! Thank you Chris Santilli and his team for a great job! Call them first for a free consultation

I had my well pump die on the 23rd of Dec. Thinking. We are going into the holiday weekend, and…read morethere is no way we will get service. I emailed Hawk's Drilling and told them I have no water. They called me back immediately. They came 2 hours later and replaced my tank and my water tank. The two gentlemen who came were awesome. I had water that day. Highly recommend. They were excellent. Thank you, Hawk's drilling. Jeffrey Vienneau

purchased a whole house water softener system as well as 2 drinking water filtration/purify…read moresystems, one for the kitchen and one for the basement bar. After they installed the drinking water purifier in the basement, the fitting blew and flooded the bar area with water. The owner came to my house to inspect what happened and acknowledged that it was installed incorrectly and it was their fault. He said he would do the right thing and pay for the damage to the one cabinet and moldings. The cost to fix/replace the damaged areas was less than $1000 but when time came for the owner to do the right thing, he stopped responding to my texts and stopped returning my phone calls. After giving this company so much business and then having them handle this situation so poorly/unprofessionally/disrespectfully, I would never be able to recommend them to anyone. I was a great customer who spent thousands of dollars over the course of 2 years and unfortunately, their handling of this matter tells me everything I need to know about them.

We were having issues with our water system that was installed by another company. We kew right…read moreaway to call H20 as they did work at our previous residence. We were afforded the best possible service quickly. We were offered solutions right away and with great explanation. The three gentlemen who came and installed the new system were courteous and professional. They spent time explaining the system and answered all questions. This business is the VERY BEST in the area. We highly recommend them to anyone looking for a solution to water issues. This is a second thank you from us to H2O solutions. Call them if you ever need help - you won't be disappointed!

I had a hot water heater issue leaking profusely had my heater changed replaced and other pipe…read moreissues James did a wonderful job I highly recommend excellent work thank you

I will start by saying James Leckonby has no moral integrity. I gave James 2 stars because he does…read moreknow how to put pipes together. However! I would not recommend James for any work beyond simple plumbing. Let me explain. Prior to Christmas, 2024 the water coil in our furnace burst shortly after having the furnace serviced (James did not do the service) , leaving our home without hot water and heat. We started seeking recommendations. An acquaintance of ours said he knew James and gave us James' phone number. I called and spoke with James. James came to our home, assessed the situation, and recommended a combi unit. Combi: meaning a combination of heat and hot water. James said he was familiar with combi's and had installed them for others. James prepared a quote to remove the old furnace and install a replacement. My wife and I thought the quote was too high ($12,000), but we felt having no heat or hot water and the fact that it was Christmas and with the weather below freezing we had no choice but to accept. We were afraid not starting the work immediately would cause our pipes to freeze. We signed the work agreement 12/19/2024. James hired two workers to remove the old furnace. Due to the old furnaces weight (cast iron) they decided to break it apart in the basement. In doing so, they left residue on the floor and the steps leading outside that will not cleanup with regular cleaning products. The floor and steps are now covered with cardboard. James installed the combi unit, but could not get it to run. James spent hour after hour trying to get the combi to fire up. Christmas came and went. We had no hot water or heat since mid -December. Due to the cold we were forced to purchase portable heaters to keep the pipes from freezing. On 12/27/24 we called National Grid and asked if they would check their gas feed. A service tech came and verified National Grids gas line was okay. The tech then asked James to check the gas valve in the basement that James installed. When James disconnected the gas line we found the valve was clogged with pipe dope. After removing the pipe dope and reassembling the gas line the combi was able to fire up. Forward , to spring 2025. The combi unit started to get occasional combustion errors. At the time National Grid had been working on the gas lines in the neighborhood. For that reason we considered their gas line work was causing air in the lines, thus the combustion errors. After National Grid completed the gas line work in September the occasional combustion errors continued. It was early October 1 when I contacted James Leckonby to let him know that the the combi was getting occasional combustion 003 errors. I told James they were occasional and we were able to reset the error code when necessary. I said he didn't have to rush over, but that I would like him to check it out in the next few weeks. We had an agreement. On October 16 I called James to let him know that the combi was getting 003 errors constantly and that we had no heat. James became a no show. He would make up excuses why he wasn't available. One time (October 30) telling me , "You"re not my only customer". Finally November 3 James shows up after 8:00p.m. The same time when the combi manufacturers Help Center closed for the day. It was quite obvious James had no idea how to trouble shoot or program the combi. At one point he disconnected a part without first shutting the water off and draining the unit, which resulted in water gushing all over. Well! That night was a bust, but James promised to return early the next day so he would be able to use the manufacturers Help Center. We had previously informed James that my wife had emergency surgery the week before and that I was going to have hip replacement surgery November 7. Therefore, we would not be able to continue to run down the basement to reset the combi. Here we are. As of this writing November 28, James has not returned, has not called and has not responded to text messages.

Would not recommend as he is not reliable. I was told my service call was going to be the middle of…read moreJanuary. After calling three times and two emails I tried calling again. Was told when he returned the office he would call with an exact day and time. Never called, emailed, texted. I had to find a new company to change me uv light, light, and filter on my whole house water system. Price was reasonable, but ready to spend time trying to get scheduled.

I arrived home on a Saturday at 5 PM to find a bad leak in my basement hot water heater. I got the…read morewater turned off and, on recommendation from my sister who had used Alberto to install their hot water tank, I phoned him. I explained the situation and we discussed options. He was an hour away but arrived at 8 PM with the appropriate hot water tank and set to work installing it. A couple of parts, not included with the tank, were needed so he went out and got them, returned and by 10 PM had finished installing the hot water heater. Shortly afterward there was hot water! Great, prompt service and the price was reasonable. Highly recommended.