Beware of this place. My Mother signed up in 2012, and due to work commitments, she had to cancel her membership a few months later. So her direct debit stopped. In Jan 2014, they started taking money out off her account again even though membership has been cancelled. My Mother called them about it, they said it was an "error" in their system, said they would take her details off the database and it wont happen again. Then in June 2015, they started the direct debit payments again. My Mother contacted the owner via email, his reply was rude and failing to acknowledge that they should not even have her account details at all by now. They then ignored her email, phone message and no mention of a refund. No one picks up when calls are made. She's now lodging an official claim with the ACCC and also the Police for frauds against them. We are now wondering how many other people are in the same situation, as because the direct debit amounts are not huge, most people would overlook it, and the fact that it happens so long after cancellation, people may actually not notice at all. Would not recommend to anyone. read more