Good service with a helpful guy who took care of everything for me.
Good:
- The guy to whom I spoke was very knowledgeable about what I needed (electric breast pump). He was informative and told me what to expect insurance to cover.
- Worked with the insurance company directly to see what my plan would cover. After getting a handle on what I was looking for, he made some recommendations and was able to fill my needs while avoiding any copay.
- Didn't try to up sell me or get me to buy the accessories that a lot of other people purchase. When I explained the purpose of the pump (not for pumping at work, but rather at home on a sometimes basis), he told me which system would work best and what pieces of equipment I wouldn't need.
- Threw in the bottles for me so I wouldn't have to buy those separately. Didn't charge me for them!
- Told me exactly what my obgyn needed to fax over prescription-wise so that he could bill the insurance company properly, meaning I never had to hand over any money.
- Offered to ship the pump to me since I was so close to my due date. I said no thanks since he was only 12 minutes away, but appreciated that.
- Quick! I called around 11 am one morning, he had the exact system I wanted. My dr faxed over the Rx, and he called to say it was ready at 2 pm. Loved crossing that off my list so quickly!
Bad:
... There was nothing negative about this experience, which is unique and the main reason I gave it five stars.
I would definitely recommend this place! read more