I regret having to write this review, but I feel compelled to share my experience to help others avoid the disappointment my family faced. We booked a horseback riding trip for three on Saturday, June 1, 2024. On the morning of our ride, Aaron, the manager, called to inform us that the trip was cancelled due to poor trail conditions following a rainy week. I understood and agreed that riding would be unwise under those conditions. Aaron asked if we would like to reschedule, and despite living more than two hours away from the stables, we initially agreed.
However, we did not reschedule immediately because we were unsure when we could return to Grafton. Their cancellation policy clearly states there are no refunds if guests cancel within two weeks of the reservation. Two days later, on Monday morning, I called the stables to request a refund, realizing that a trip to Grafton would not be feasible in the foreseeable future. Aaron informed me that a refund was not possible because I had not requested it during his initial call about the cancellation.
I found this policy confusing and unreasonable. The company cancelled the trip, not us, and since we did not reschedule at the time, the two-week cancellation policy should not apply. There is no mention of this specific scenario on their website or in their fine print. Despite numerous conversations with Aaron over the past three and a half weeks, I have not received a refund of $165 for a trip that will not happen. Each time, I was promised a call from the owner, which never materialized.
Even if we could reschedule, I would be hesitant to put my family's well-being in the hands of someone who has demonstrated a lack of patience, responsibility, and effort to resolve the issue. This is the first review I have ever written, but after giving the management of Pere Marquette Riding Stables ample time to rectify the situation, I feel compelled to warn others. Aaron informed me just 15 minutes ago that the owner would not be calling me back or issuing a refund and then hung up the phone.
While I'm sure the horses are great and the trails are beautiful, I strongly recommend considering other options and working with a business that values its customers. I also wish we had read other reviews before booking, as it appears we are not the first to encounter such issues with this company. read more