Brought our dog in for probable stroke. Waited 1 1/2 hrs in exam rm. Tech came in twice. We asked…read moreher questions and she said she didn't know anything. When Dr. Finally came in with lab results she had no answers. Wanted to do numerous expensive tests for cause of stroke. She never touched our dog or examined her. No treatment was offered except IV fluids for possible dehydration. No treatment was offered to prevent further damage or another stroke. We felt unimportant and ignored. We paid for a blood test and an exam which was not done. I feel like we should be reimbursed for the exam. We have 4 pets and have been coming there for almost 10yrs, we will not be returning.

They got me in promptly with my 18-year-old bichon. I love the care and the attention that Dr. B…read moregave my baby! I would highly recommend!

These folks here are ALWAYS so kind and treat our Hazel like one of the family. Indeed, one time…read morewhen we dropped Hazel off they said Cool! Hazel's here!!! They always give a bandana after a bath and they are the nicest people you'll ever hope to meet.

Sally, the pet groomer did not listen to my instructions when she groomed my dog! Very unhappy &…read morewill not return there ever again. I do not recommend this business!!!

I would not recommend Countryside Animal Clinic…read more My elderly dog broke a tooth on Saturday. I found the piece on the ground myself, and by Tuesday she was eating less, so I took her in for a consultation. The reception staff, vet techs, and Dr. Hayden were all wonderful, and I had no issues with them. The problem happened the next day during the scheduled dental procedure with Dr. Kirstin Bloss. After speaking with the vet tech that morning and clarifying why my dog was there, I got a call afterward saying the procedure went well. When I asked how many teeth had been pulled, Dr. Bloss told me none. I reminded her the entire reason for the visit was my dog's broken tooth. Instead of taking accountability, she argued that the tooth looked old and said she had not been told that part, even though that was the reason for the visit. Her solution was to offer to put my 13-year-old dog back under anesthesia after she was already waking up. As an owner, I was not comfortable with that. What made this worse was the complete lack of empathy, accountability, and communication. When I called back because I felt this had not been handled appropriately, I was directed back to Dr. Bloss. She apologized for the "lack of communication," but showed no real concern and even asked why I had switched vets, then suggested I should have gone somewhere else. That was incredibly unprofessional. When I picked up my dog, I asked to speak with Dr. Mike Bloss. Instead of hearing out my concerns, he defended everything that had happened and told me he saw nothing wrong with how I had been spoken to. He said they could have safely put my dog back under based on her bloodwork, but that was never properly explained to me beforehand. He also said removing the tooth may have been worse than leaving it in, which again was never communicated during the consultation. When I asked why none of this had been clearly explained from the start, I was basically told they were not going to make me happy. What disturbed me most was the tone and attitude I was met with when I tried to calmly address a valid concern about my dog's care. I was respectful the entire time. I did not curse, name-call, or act aggressively. I simply wanted answers about why the procedure I brought my dog in for was not done. Instead, I was met with defensiveness, dismissal, and behavior that made me feel very uncomfortable. Based on this experience, I would not trust Dr. Kirstin Bloss or Dr. Mike Bloss with my pets. The lack of professionalism, poor communication, and complete absence of empathy toward a concerned pet owner was extremely upsetting.

I took my girl Ellie to the Countryside Animal Clinic to see Dr. Hayden Naylor this afternoon. Dr…read more Naylor was very understanding about Ellie's situation with her vomiting, she was very gentle, patient, and caring with my 15 1/2 year old Ellie. Dr. Hayden did a complete health check and gave Ellie Top Notch Care and Ellie took it extremely well and did not get upset being handled by Dr. Naylor and her assistant. I highly recommend taking your beloved dog or cat to see Dr. Naylor. I felt that she actually cared and felt vert sympathetic to my situation. Thank you so very much for your amazing professionalism Dr. Hayden Naylor