The services provided by this location were excellent. They took care of every detail. My son had…read moreto be transported from another state, and they made every effort to make sure the flight was taken care of. Once in El Paso, our assigned coordinator took care of every detail, and coordinated my son's eternal resting place in Ft. Bliss. She kept me informed of every detail, dates, times. The deacon gave a beautiful rosary. The catering service they offered was also very very nice, the food on the charcuterie trays were fresh. Thank you very much for a beautiful service.

Director was never available. They only care about the money. Vigil day my husband had to go…read morepurchase a TV in order for the video to be played because their system was not functioning or so that was the excuse. Needed some documents and director never bothered. Loosing a loved one unexpectedly is tough already then to go with this process with people that don't care just made it worse.

February 9, 2023…read more Sunset Funeral Home Rating : I realize that most rating systems only go up to 5 stars but Chris and the staff of Sunset Funeral Home was extremely good that they deserve the 6 stars. Chris, the manager, was very amicable , supportive and professional with us. His understanding and sympathy of the traumatic event of losing our mother made it easier to deal and handle with making the arrangements for our mother. He was able to accommodate us with a good plan for our mother's services. The staff there was very kind, friendly, professional and very helpful. They were very patient with us and Chris and his staff were all very informative and supportive. They helped us get our video and music working for the visitation service. Their chapel was beautifully decorated well prepared for the visitation service. The funeral mass service at St. Patrick's Cathedral was live streamed and was beautiful. Cantors were part of this service and the music chosen was excellent, very appropriate and beautiful. Chris and the staff at the west side location went what I would consider beyond their normal services. They assisted as pallbearers. They called us periodically to check on our well-being. They delivered items to the house on numerous occasions when I could've easily picked them up. Many extra services like this were not only appreciated but very welcomed. The website service they provided before, during and after the service was professionally designed taking into consideration and recognizing that they are dealing with the grief of family and friends. It was a beautiful memorial to our mother. They worked with our family in such a way that they felt like good friends making an extra effort to take care of our needs. They are a wonderful group of people. If you're in the situation as we were, I would not hesitate to highly recommend them. God Bless.

Do not use this funeral home. They get sucked into family drama…read more My mom was married to a man who had six figures in gambling debt when she died. Thus she left most of her money to me, her daughter, and some to her granddaughter. This upset her husband and he has gone around bad mouthing me to anyone who would listen, including throwing a tantrum during her actual funeral, and the funeral home got sucked into this. Even though my sister, the other daughter of the deceased, paid for the funeral and cremation (I reimbursed her for half privately), Sunset Funeral Home insisted on giving him all of the ashes and all 5 of the death certificates. Part of the arrangements for the ashes was that my niece, the daughter of the sister who used her credit card to pay for the funeral, was supposed to receive a Hummingbird necklace with some of her grandmother's ashes in it. Since they gave my mother's husband all of the ashes, he took the necklace, and told my brother-in-law he was going to keep it and not give it back. Again, he didn't pay for anything. He was just being spiteful because he was financially cut off and Sunset Funeral Home 100% enabled this. The only ashes the family got as a small box the husband was not able to carry out because he requires a walker. He couldn't use the walker, carry the larger urn and the smaller box of ashes at the same time so he left it and my brother-in-law got it. But my nieces necklace he was able to get into his pocket, so he took it. Even more inappropriately, ever since then, despite the heartbreak this man has caused our family, Sunset Funeral Home calls my sister to express their concern for him and ask if he's okay. This is after he stole the necklace she paid for for her daughter. If they are so concerned for him, I don't know why they don't reach out to him directly instead of harassing us. Also, because of the actions of Sunset Funeral Home, my mother's final wishes were not able to be carried out. Her final wishes were to be cremated and have her ashes taken somewhere specific. But because they gave the ashes to the husband, he buried them on Ft. Bliss as he is retired from the military. My mother was 70 years old when she died. She had only known her husband for five years in total and they were not even married for the total of those five years. These were not her final wishes. Not to mention, my mother was wife number eight for this man. None of his other wives are being buried with him. There is not enough space in that cemetery. He did that just to spite our family. Do not use Sunset Funeral Home.

Both of my parents are buried here and I really wish they weren't. The grounds have not been…read moremaintained in years. One of the news stations has an article about this place. https://kfoxtv.com/news/local/families-voice-concerns-over-neglect-at-santa-teresa-cemetery-new-mexico-nm-covid-19-pandemic-memory-gardens-valley-gary-aboud-jena-annabi-dennis-kim-bridges?fbclid=IwQ0xDSwKsiRFleHRuA2FlbQIxMQABHqAlLnEneU_5ComoZ9DgjJ8xSul59p3zcCkw-ZWNIZATYzbj2TI6UgQcD0iQ_aem_w4tUJjUQSdaNsRHU3TpjoQ

Customer Service, hidden charges, not guiding people into the church and out of the church, making…read moresure that everybody signed the book and giving everybody a card .

Excellent & Professional Services from Day 1,Martha helped Me with every issue and Beyond…read more Staff was very respectful and more. The experience of family member passing away is very Difficult , Martin Funeral will help Your Family get thru your situation, Beginning to End they will treat You Professional.

Absolutely appalled at the handling of the burial of our grandmother. Our family paid to have the…read moreburial "live streamed" on Facebook and not only was it filmed in poor quality on an iPhone, but the family watched and listened in utter disbelief as at one point the employees behind the camera laughed at and insulted our 93 year old grandfather as he attempted to release a box of doves. The funeral home has informed us that the limo driver is responsible for the comments, however he is employed by them and has not been immediately terminated! We are disgusted and not in any way impressed by their excuse of an apology.

The employees at Memorial Pines are very friendly and helpful. They made every decision easy to…read moremake and the location has been In good shape at every visit. The service was great the day of the service. Will update the review once the plaque and vase come in for the Niche.

I'd like to share the horrendous conditions in Memorial Pines Cemetery in Santa Teresa. My Mother…read moreis there in the cremation garden. Many people use this cemetery due to the lower costs. I'm ashamed she's there. I visited today and the evidence is of months of neglect. Two foot tall weeds. Fire ants are rampant. Tall grass, trash everywhere. A broken fountain full of algae and filth. The graves aren't in rows, they are dug randomly everywhere. They just don't care. Grave markers overturned. Exposed holes asking for broken legs. My heart is broken and I don't have the money to move her. I spent an hour today trying to work on the area around her grave, including treating it with ant poison. I've called to complain twice with no interest on their part. I've had to complain in the past as well to get them to do the most basic upkeep.