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    Zachys Wine & Liquor

    Zachys Wine & Liquor

    2.5(107 reviews)
    3.0 mi
    $$

    From Bordeaux to Boring. This low rating is because Scarsdale has lost Zachy's in the worst way,…read moreafter decades of great wine in an amazing location. The new location leaves much to be desired. It's cold and uninspired. The selections not as broad, and the liquor section still super weak and lack luster. The balcony doesn't make sense. It's too small to walk around comfortably and safely, yet you cannot read any of the nostalgic articles from 10 feet below or three feet in front of you. Poor planning and design. It's small, and not cozy, or modern. It's just a space with wood fixtures and bottles of wine. In Scarsdale, you had architecture, and a "sense-of-place" shopping experience. Where it was a destination for shopping, eating, a quick run to Starbucks. The new location is in some warehouse backroad in the most uninspired area of Port Chester. Why would you choose to create a completely different and alien experience for customers who have built you and your business? Why not move laterally and improve the experience. This feels like a cheap fix. I'm not driving from upstate Connecticut to visit a little store with no personality, and nothing else to do once I get out of my car. Scarsdale provided an amazing walkable experience. Christmas time was magical and "English", charming and traditional. Now it's like "here, thanks for your tens of thousand of dollars, come visit us. Just drive past the dumpster, make a left at the abandoned building, and come to the back of the street next to our huge garage doors." No thanks, Zachy's. I'll go to some random Liquor Depot near me.

    Here's the summary: These people will yes you to death and do whatever the hell they feel like…read moredoing after they collect your money. I suggest that potential clients avoid doing business here. Here's a non-summary: I found this outfit by using winesearcher.com to locate a place to make a retail purchase of a particular wine I enjoy. Their customer service desk confirmed that they had a sufficient quantity of the wine in stock, so I ordered two cases and made arrangements to have them held in storage until temperatures in SoCal cooled off sufficiently to allow the wine to arrive without being boiled into non-drinkable vinegar. After about a month, I called and scheduled shipment of my two cases to happen on successive Mondays in November. Historically, I've found that wine shipped from the East Coast on a Monday usually arrives in SoCal the following Friday. Kayla T. assured me that once my wine was shipped, I'd receive an email with tracking info. That was the plan, but what actually happened was nothing - the shipment date we'd previously agreed on came and went, and nothing happened... Long story a little shorter - I called to try and find out what happened, and I got a very dubious story about how the wine had been shipped on schedule. Apparently Elvis had abducted the wine with his alien space ship, then Bill Clinton smoked the original invoice (without inhaling), and then the stories got even sillier.... Fast forward around six weeks after the original ship date came and went to last week. I finally managed to get Kayla T. on the phone, and received an actual tracking number! Needless to say, because they decided to do the shipment on a Wednesday (instead of on the previous Monday as we had discussed), the shipment took more than 10 days to make it to California, but it finally arrived, as did the 2nd case, which was likewise delayed with no explanation.... While I spent WAY too much time figuring out the shipping problems and waiting for my wine to arrive, if the above had been the full extent of my problems with Zachys I probably would have skipped writing a review and simply resolved never to do business with these people again. That said, the straw that broke the camel's back for me was the fact that they put me on several of their email lists and refused to remove me despite multiple requests. Adding insult to injury, these email lists don't have an "opt out" built in, so they only way to get their SPAM emails under control was to write filters for my email servers.

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    Zachys Wine & Liquor
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    Pepsico - beverage_stores - Updated May 2026

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