I've had a disappointing experience with the Pepperpot Nursery. My wife is temping, and only earns money for the hours she works. She just earns enough to pay for nursery care. On two snowy days around Christmas, I went to drop off my son only to find that the nursery was shut, with no prior warning by telephone or email. My wife had to leave work at no notice to look after our child at home and forego any pay. When I contacted the nursery, I was astonished to find that we wouldn't receive a full refund for the two days when the nursery was shut. (Note that we were also paying for Christmas day and New Year's Day, even though our son wasn't attending the nursey - something that we knew about beforehand, but we feel should have been taken into account.) In addition, I didn't receive an adequate explanation for the lack of warning that the nursery would be closed. read more