I love Franklin First! Wonderful people, excellent service, a real community bank. The best bank…read moreI've ever come across in 67 years of living. I do all my banking there, and so does the nonprofit I'm the treasurer for. When we experienced a major online scam earlier this year, they knew exactly what to do to guide us through it and safeguard the nonprofit. I am very grateful to them!

My fiancee and I applied for a solar loan at Franklin First in Greenfield, MA. For many years, we…read morehad both done little to nothing to use credit, because of our conservative personal views on finance. We didn't really want to get a loan, as we are both debt-adverse, but we REALLY wanted to go solar. So we viewed it as being for a good cause. To our surprise, we were approved for the loan. Subsequently, we put some of our own money and a LOT of our own labor toward getting ready to have solar installed on our barn. Four months later, when the solar installer was ready to take the first major payment, our loan was denied for reasons we had nothing to do with. I realize that all banks follow the credit system that our country is - to be blunt - enslaved to, but there is no law requiring banks to behave this way. Being a credit union, these people could have chosen to be better. They could have chosen to think, "we approved a loan for this middle-aged disabled couple, who then spent some of their own money in preparation for this project - which they will now never get back - and so we will do the honorable thing and move forward with the loan." But they didn't. They tried to offer us a HELOC, which we both found disgusting, to be honest. We are fortunate to own our home free and clear. Why on this earth would we put a mortgage on our home when we have none to begin with? The point is, you can't lay out a rug for decent, honest people - people who can provably pay their bills on time every month - and then when something changes beyond the control of those people, yank that rug out and send them tumbling. Not if they want those people to say something nice about the bank. This bank won't look out for you and treat you like a human being any more than the large corporate banks will.

Really nice bank all in all, like the belchertown branch the most. Never had any troubles with…read morefees, or anything really, friendly tellers and bankers.

Excellent service with polite people!…read more Support your local banks!

BEWARE!!!! I never give bad reviews. I just tend to not revisit any establishment however this is a…read morecautionary review. I cashed a check there and counted the number of bank notes I received before driving away from the outdoor teller believing all was in order. When I went to deposit the cash into my bank, one of the nine $100 bills was returned from the ATM. I tried a second time only to have the same result. I looked at the bill and determined it must have been counterfeit. I returned to Peoples United on King St in Northampton and the manager told me it was not their problem since I drove away. I never would have thought I would have had to verify each AND every bank note received from a banking institution wasn't isn't counterfeit. I presumed banks would have built in measures to ensure this doesn't happen. I feel thoroughly robbed by this bank. They assumed absolutely no responsibility for their negligence. Be careful.

This bank has a small-town, local feel. The tellers greet you by name when you come in, ask how…read moreyou've been, etc. It's a clean, spacious, very pleasant environment, never a long line, and convenient to get to. Despite the downtown location, I never have trouble parking - though be careful of the sidewalk bump when you turn into their driveway.

The new name is Peoples United Bank. Have been a member of this bank for many years. The employees…read moreat the branch on Northampton St in Holyoke are OUTSTANDING!!!! They are helpful and always pleasant, even in this recent change to PUB. BUT, and this is directed at whoever is in charge of the change over , did not do there job! No matter what day or time of day you go to the drive thru to do your banking you Wait one plus hour and it's pretty bad when u bring a snack and reading material to fill in the waiting time to get to window!!

I switched to United five years ago after receiving horrible customer service at Peoples Bank…read more Nothing but good experiences since then. They even waived a overdraft fee when one of my tennants wrote a bad check. Great bank.

Very reliable and honest person to help you with your taxes and what ever else that you need help…read morewith.

Wow! Frank and his team really took care of us. Incredibly knowledgeable and affordable. 10/10…read morerecommend.