stay away!!!! terrible customer service!!! reserved truck a month…read morein advance!!! moving day go to get truck.....office closed !!! no truck!!! a shitload of excuses!!!! no apologies just excuses!!!!! got a brand new u-haul stay away!!!!

Great service, reasonable prices and convenient location. Customer service was very helpful.read more

My company needed to rent a refrigerated truck for a couple of weeks, and I was the *most* willing…read moreto drive the 16' truck from Tampa. My co-worker had emailed Ryder a few days prior but was told no trucks were available for the time period we needed. Then, after a cancelation, we were notified a refrigerated truck was indeed available, so we went to pick it up on a Friday afternoon. Conveniently located near both I-275 & I-4, Ryder Truck Rental was easy to find, and their rental office was well-marked. Picking up the rental was painless.... My co-worker & I watched a brief video detailing the important operational functions of the refrigerated truck, my driver's license was copied, I signed something, and off we went. And returning the truck about 18 days later was even simpler. The truck seemed to be in great functional condition throughout our rental, and although I saw minor signs of use (dingy seats), I was delighted to find the radio and A/C both worked well during the two times I drove it. Additionally, customer service was excellent during our pick up & return. I'm not sure I'll ever need to rent a refrigerated truck again, but should the occasion arise, Ryder Truck Rental will be my first choice.

Their service sucks. We went to Tampa for vacation. We picked a car online and paid for it, but…read morewhen we went to pick it up, they did not have that, or any other Gas car for us. We ended up getting an electric car for which we have to spend hours for charging. Waste of time on vacation. They really have to manage their online booking properly as people visit from far places. They can't just say its not their mistake and they cant help.

NEVER RENT FROM THIS FRAUDULENT COMPANY! Worst experience of my life! I have been going back and…read moreforth dealing with this corrupt company for the last 2 Days! If ANYONE PROMISES YOU ANYTHING, it's a lie. Do not take any price they offer or tell you is the correct price as true. They will jack up the price every time you talk to someone new and state that magically taxes and fees have changed...apparently state taxes changed 3 times in 2 weeks before I got my rental truck. I repeat, save your money and time and do not rent from this company. I even called corporate and the corporate manager (after being on hold for 30 mins) told me that I can go ahead and file a complaint against them, but according to them, it doesn't matter what an employee states or says, it's all lies and bull and they will charge you whatever they feel like.

Misunderstanding. Company made it right. All good. Worked fine for a parking spot for a few monthsread more

looks can be deceiving, would not recommend storing anything at this place, they price hike your…read morestorage after the deal they offer you ends, the unit price is double sometimes triple the amount of other storage units in the area, and the manager has horrible customer service, if you don't pay on time they will try and charge you for late fees that are extremely high, stay away from this place if you value your belongings.

We rented a small pod to have our personal things transported from Hot Springs Arkansas to Florida…read more 1700.00 for the smallest pod. Then on top of that a159.00 delivery charge to take the pod. Then arrives in Florida. 65.95 month. One month there. Then have delivered to our place middle of month, with another delivery fee of 159.00. And no prorated discount for having it delivered in the middle of the month. So they definitely do not want to please the customer. It's ridiculous what these companies can get away with. Rip off. Regrets using U-Haul or Probably any moving company. KRW.

Long story short: This location is INFESTED with Brown Roaches, German Roaches, and rats- and they…read morewill KNOWINGLY rent you a unit in such condition. Over $40,000 of belongings were COMPLETELY destroyed this unit due to their negligence and poor management. They have repeatedly ignored our attempts to rectify this situation. Also- BUYER BEWARE their "insurance" does NOT cover vermin. The longer version: Moving to Tampa from out of state in May 2018, we were in need of a storage unit until we obtained permanent housing, and unfortunately we chose this location. After packing our 10'x15'x8' unit to the brim, we returned after about a month to find it INFESTED with roaches and it showed evidence of rats via droppings, urine, and tattered clothes. After MONTHS of trying to reach management to address this issue, we had the pest control we use for our home to come to the unit. They found evidence of 2 types of roaches and informed us Uhaul had put rat traps inside the unit- drawing the rats inside instead of away. When we told Uhaul of our findings they met us to take pictures of the damage. We have on video the employee admitting THEY KNEW their units were INFESTED with multiple types of vermin for months due to a specific incidence several months prior, and THEY CONTINUED RENTING ANYWAY. After reaching out to the regional VP of Uhaul, a new rep from Uhaul was assigned to our case around October 2018. She contacted a cleaning crew who had to wear masks and gloves because dealing with rat urine can infect people with a deadly virus. We had over 2000 pictures of destroyed items- including ALL the yearbooks and school certificates & diplomas for everyone in my family. Since documenting the loss of over $40,000 in property loss, their mediator at their insurance company, the rep assigned from Uhaul, and the manager of the 56th St. location have yet to reimburse us for our loss. We have a letter from them claiming fault. After multiple letters, emails, phone calls and other attempts at contact, we have been brushed aside at every point. Our lawyer said due to Florida law, Uhaul is obligated to return our claim with either acceptance or denial of responsibility. They are even avoiding this. In the pics, you will see the dead rat left next to our belongings inside our unit. Then the image of our 10x15x8 filled as much as possible- including furniture, clothes, keepsakes, housewares, luggage, the family crib, many other items with significant sentimental value. Then you see the cleaning crew with the masks on and gloves. The rat trap(s) inside the unit. Only a few items highlighted in a circle were able to be salvaged with expensive refinishing processes (the chest) and a couple of other boxes- here you will also see the pictures of individual items being taken.

stay far away from this place it's nothing but trash. They clean the U-Haul trucks and throw all…read morethe trash, mattresses and bags and tires and throw it in the ditches around in front of the neighborhood that their business is in front of so that they have to pick it up. Stay far away.

Easy drop-off & really good staff! Only "bad" thing is the location made it difficult to bring the…read moretruck and car tow back... can't easily make a u-turn with those things so we had to figure out a different way in.