Never again. Ever.
We rented a truck from Penske and picked it up from this Home Depot rental center for our Colorado to California move. We had 2 blowouts along the way because of the poor condition the vehicle and tires were in when rented to us. It took over 4 hours for Penske's roadside assistance to help on both occasions and cost us an additional night in a hotel. The final straw was when I followed my husband to drop off the vehicle and I notice that a brake light is out on the car carrier we also rented from them.
Penske, your customer service throughout this was terrible. Your quality of product was terrible. Therefore, you get a giant FAIL in every aspect of your services. I HIGHLY recommend shelling out a few extra dollars and going with Uhaul. read more