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    Penske

    5.0 (1 review)
    Open • 7:00 am - 8:00 pm

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    U-Haul Moving & Storage of Fredericksburg South

    U-Haul Moving & Storage of Fredericksburg South

    (4 reviews)

    I have used UHaul a handful of times in the last ten years in a variety of locations. Small towns,…read moreD.C., New England, the South etc. This was a simple service. I go in near closing time to rent a truck for a local move. In the conversation, I asked if they would be open the next day (a Sunday) so my return could be easy and I would not have to pay for more than a day. The worker creating my contract explicitly stated that as long as I got the truck back before 5:30pm the next day that I'd "be good". Cool. I get the truck back around 5 the next day. Invoice comes in, charged for two rental periods. So on top of all of the things I'm balancing, I have to spend time calling to correct the issue. What do I receive? A woman telling me that it's my fault because I didn't look at the contract that said "2:30pm". A contract, mind you, that was created by the guy in the moment of talking about "drop it off before 5:30 and you're good". Not only that, but the woman readily refunds the second period that was charged with a snide remark about "well in the future make sure you look at the contract. People make mistakes". .....right. People make mistakes. People don't typically make mistakes in the moment of talking about the thing, though?? All together, it felt pretty odd (shady even) compared to other UHaul locations. Why would someone so easily refund something that they say is the customers fault? It felt as if they have a habit of that practice and they just fix it whenever a customer bothers to notice the invoice and take the trouble/time to call in and address it. I wouldn't use this location again. It's never about the money. It's about the principle and the time.

    Great value and service. Staff understand the self-hauling segment well. I highly recommend this…read morecompany. Well stocked variety of equipment and provides good common sense advice to customers that don't routinely haul household and/or business goods.

    Penske - truck_rental - Updated September 2026

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