Worst experience I've ever had with a bookkeeper in decades of being in business. I used this service for over a year. The fees were easily 5 times what my small business has paid for greatly superior services provided by other bookkeepers. My prior bookkeeper said the books would take 2 - 3 hours per month but the owner of Penny Smart Girl routinely charged 25 hours of work per month. I thought she was just getting caught up. In addition to this, I got a late fee for a form I sent to her which she never completed. She expected to be paid in advance for work and would send late invoices for work that she had not done. I found this out when I switched my accounts to another bookkeeper. My new bookkeeper saw that I was billed over $1600 for a month in which only 10 transactions had been conducted which she said could not have taken more than an hour. Phone calls and emails were not returned, or returned late. She was frequently rude, she lied, and everything had to be done her way; the concept of customer service had no application here. In addition, she would get my completed taxes to my CPA on the 15th; the day they were due, which left the CPA scrambling to get something filed on time. This had never happened before. The reason she was able to get away with this was because I was distracted by health crises in two family members who died during the time I was her client. Before the last filing, I got a referral to another bookkeeper because Penny Smart Girl wasn't doing her job. My new bookkeeper was shocked at what I was being charged. I asked Penny Smart Girl to give me the log in information for Quickbooks accounts so the new bookkeeper could take over and it took her 5 days, during tax season, just to give over the log in information. She didn't want anyone to see that she hadn't been doing the work, and was billing for work that she hadn't done. I tried to resolve these issues with her but she was rude and blamed me for the problems. I will be filing a police report as well as a complaint with the BBB, for what its worth. I learned that bookkeepers don't have the same standards as a CPA, so from now on I will be having my books done by a CPA firm that also does bookkeeping. read more