Selection: 7/10: They had what they advertise but limited…read morequantity. Customer Service: 5/10: The little retail shop is just a few freezers that are self service. A few "kids" out front smoking cigs and jaw jacking. Nobody to help answer questions unless you go into the "office." Overall: 3/5 stars for selections, service, pricing. Can't tell you the taste of the $120 worth of selections yet.

Best smokehouse around. We especially like the brown sugar smoked salmon. We had our salmon smoked…read morehere & they shipped it to us in the lower 48. Will be back again summer for more.

Really great beef hot dog with a perfectly unique bun- I have chili w/beef, mustard , onion and…read morecheese sauce ! Perfect! I ate it so fast I forgot to take a picture- Owner is kind ,attentive and shows great pride in his business. Run don't walk to get your next HOT DOG fix!

The owner, Jim, is such a kind person! He explains the whole menu, which is mostly made from…read morescratch! High quality food in a super cute, cozy setting, by a very nice guy!

I used to work there. The views from the dock were enough to make me feel like I was in heaven.read more

I do not recommend this place to anyone. My reasons are as listed below. I worked at pacstar for 8…read moreyears, and in those years i have learned a few things. The product that comes out of pacstar isnt the best that it is said to be. Not much care is put into the quality of there product. Its all about how much is pumped out the door by the end of the day. Customers are never first on the minds of management or employees dealing with the product. I have personally seen the product being dropped on the floor, stepped on, annihilated and then put back in the packing box. Not only was the product mistreated, the workers were too. Dont buy from pacstar..

This place is now called Tanner's Alaskan Seafood - and a sign said new management…read more The two stars is for the horrible customer service - the guy who handle our fish is friendly, but the lady in the counter, Betty Jean (from the receipt), made the whole transaction bitter. She was angry with a customer on the phone when we arrived. Then she pretty look down on my friend and I - even before we utter a word (while she is on the phone). When we asked about the pricing, she just told us (again in angry tone) to come out with her with the cart. Then upon weighting the fishes we have, she was like "do you really want to pay that. much to ship when you are paying for 10lb?" I understand she is trying to be reasonable, but her tone make it sounds like our business is too little for her time. the shipment was fast and arrive just as expected - which save me from rating this a one star. I don't ever write reviews, but this attitude left me so bitter that I just need to tell the world that unless you have no choice - don't come here.

Staff was friendly but not very honest. Knew the last day of fishing was a thursday and knew…read moreflying out that friday afternoon. Well aware thursdays catch would need to be processed and ready for pickup sometime before noon friday. Always told, not going to be a problem. Come thurday, was told they could not process thursdays catch for friday and possibly couldnt have it done for a couple days. I didnt have a couple days which they knew it. When reminded I fly out friday and was already promised friday would not be a problem, they didnt care - said we cant do it. Ended up mixing the new filets in with the processed filets then vacuum pack them myself after getting back home. No matter if you ask ahead of time, they have no problem telling you one thing and doing another.

They did a great job processing our fish. Helpful employees, quick turnaround time. This was the…read morefirst time using this processor and definitely would use again.

It seems like ever since COVID, getting our fish processed in Kenai has become more challenging. We…read moreunderstand that fish processing is seasonal and good help isn't always easy to find however it just seems like the last 3-4 years of processing has been challenging enough to decide to just go back to doing the processing ourselves next year. Custom, like the other processors in town were honest and let us know right up front that they were very busy and on some days even stopped taking fish after certain times, even telling us one day they couldn't guarantee fish to be ready in less than 72 hours. We worked around their policy and availability and dropped off our catch. Like most anglers, we filleted our fish prior to bring it into Custom for sealing, freezing and boxing. We gave them our departure date and being we were flying out early morning, we were told we could pick up our fish the evening prior at 7pm. When we arrived to pick up our fish at the agreed time we were told that all the people who handled our fish had already gone home for the day. We argued that we were following their pick-up direction and one of their employees heard our concern stepped up and said she would help us with our order. After about 15 minutes some of our boxes of fish were boxed and ready to ship. After all that and getting our boxes of fish home is when our real problem began. When we arrived home and started dividing up our salmon and halibut it was very obvious that this was not the fillets that we dropped off. Both the halibut and salmon fillets were much smaller fillets than the fillets we dropped off. From that it appeared that we received someone else's fish and someone else got our nicer, bigger fillets. Both the halibut and salmon fillets we received were much thinner and smaller portion than the fish we dropped off and it was disappointing enough to just say "for the price we paid to end up with someone else's fish, forget it, we'll do it ourselves next year". Whatever their reason is whether their processors are short handed, over committed or maybe they just put everyones fillets in a general fund and when you come to pick up your 50 pounds, you get what they give you out of the stock? The fillets that we dropped off for processing look just like the ones on their webpage, but the ones we brought home weren't even close. Going forward, we'll do it ourselves to guarantee we go home with the fish we caught.

This business is the epitome of people who go above and beyond customer service. I highly…read morerecommend this family business. Spread the word!!

Excellent service. We caught 24 pounds of salmon on Thursday. Jolly Wallys cut, sealed and froze it…read morethen shipped to me overnight as soon as I got home. Very friendly and careful. Highly recommended.

Wonderful selection. Fresh clean meat market. The signature cheese dip is a must try as well as the…read moresmoked salmon dip. Staff service is awesome.

Top quality meats and fish products. Wide variety of all…read moreproducts with special types made only by Echo.

Service is below par. Their cheeses and meats are fantastic but their customer service lacks clear…read morecommunication with customers and among staff. By the reviews, I'm not the only customer that has received poor customer service. There's definitely room for improvement here and it starts with the owner and trickles down to the staff. When a business thinks they can't do any better because they're perfect and uses excuses instead of accountability for their lack of service, they're in trouble. This is my first experience with the new owner so maybe she needs to be reminded that the customer is always right.

Long time customer. Stopped by today for cheese. After dealing with the counter person and their…read moreoverwhelming lack of interest in customer service I'll never bother to go there again.