My family's experience at ACNC was very frustrating and painful. The clinic (from admin staff to…read morethe supervisor to the owner of the clinic) made the process of getting my child properly assessed emotionally draining and expensive (as I had to go to a second clinic for a proper evaluation). During the ACNC evaluation process, the student evaluator and her supervisor minimized my reports regarding my experience with my kid and provided alternative reasons my child was presenting with ASD symptoms. These alternative reasons were completely debunked by the second evaluation I received, where the clinical psychologist I saw confirmed my son has autism. Most importantly- this is not a neurodivergent-affirming clinic. They do not seem to be informed about recent advances concerning the different presentations autism can have. I would strongly encourage ACNC to include recent advances and research in their practice and provide neurodivergent-affirming care.

Our son showed developmental delays and we were plunged into the world of finding a developmental…read morepediatrician to do a diagnosis (which takes forever) and researching ABA agencies and programs. This is really hard to do when you don't have a diagnosis yet and don't understand the world of ASD services. Which agencies are good? How do they differ? Should you do ABA, floortime, ESDM, discrete trials....? The Regional Center was a disaster to communicate with, so no help there. What you really need is someone who knows the available treatments and programs AND has the experience to understand your child to recommend where to begin and how to start intervention. Enter: Lina Fancy. We would have been absolutely lost without her, especially because we got things rolling in Feb 2020, and the world shut down the next month. Because of Jumpstart and Lina's help, we had a gameplan. We began our own version of intervention based on her recommendations (ESDM for the win!) and saw amazing results. Our little guy came back to us- looking in the eye again, attending, showing us what he was capable of. We've since moved cross country but we STILL talk to Lina periodically to get her counsel. Jumpstart is absolutely the place to go.

Our child was a late talker, so we did our research and found East Bay Child Development Center…read more(formerly PLTA). From intake to our final class, the staff made sure that the scheduling process was a breeze, and that visits did not fall short of expectations. They have an excellent staff dedicated to your child's development, and the office is pristine. Not just clean; very well kept. I noticed that there wasn't one tear on a book or broken toys. They put lots of effort into upkeep, knowing well that toys and books can take a beating with younger kids. East Bay Child Development Center has terrific speech therapists and therapists specialized in helping in all other types of child development, including but not limited to physical therapy, etc. We went through 2 different speech therapists and 1 or 2 therapy students which was a little harder for our son to grow accustomed to because it would take him awhile to warm up (which I've learned isn't unusual for any development therapy center), but each therapist tried their absolute best to ensure they were giving him the utmost care and attention.

They failed my son after 3 session. Excuses that he doesn't listen, he runs fast that worried about…read moreyounger children there. That speech is not a good fit for him, that his sister runs around the hallways exploring toys and opened doors of offices, about me get a phone call so they discharged him from services. This is racism and discrimination by the way ladies I want to give you suggestions, your office needs a new administration, organisation and functionality. Everybody there seems to go everywhere, I don't know if these people work here are they clients. The back door to the outside was open, this is called dysfunctional. The office receptionist was like his first day to work, confused and looked around like a lost boy. There four people by office were speaking loud and chatting. They failed my son years ago when he was younger because they said he was not ready for speech when I just changed my insurance to get accepted to come here. Now he's 12 years old saying he's not a good fit. Shame on you to say that to me. You can't discharge him that's illegal. My son is trying with his speech and he has rights in California to receive speech therapy any age. Discrimination by the ability, then age, what's next because his sister running around the office and also I was on the phone? For that lady who spoke with me today over the phone couldn't wait on me. And making me feel like I was being fired from the job, she sounded rude and said my daughter was running around the room and I was speaking loud on the phone so the excuse to fail my son. Then changed her words saying he's not a good fit and he runs fast and wants to push the kids. She needs to find more excuses for her to dismiss him. You don't know how hard and challenging to be a mother of autistic kid. I finally thought I have him his speech going and then you locked me up like shutting my mouth. Go see if your speech therapist is the one who has the problem. She too lazy to give speech therapy or has a lack of skills. This is Shameless and discrimination.

Gretchen Fluegel at The Amen Clinic is amazing. She is always on top of the clients' needs and…read moreis extremely timely in her responses to my (sometimes) desperate and untimely requests or questions. Whether it is refill for my meds or help with the patient portal; I can always count on her to get back to me quickly. She is upbeat, caring, and personable. I'm not sure what the clinic or I would do without her, but I hope we won't have to ever find out!!! Thank you and God bless you, Gretchen. Lynn M

I always knew my kiddo had a form of ADHD and for the first six years of school it went amazingly…read morewell. Then it didn't. I'm not a fan of throwing a bunch of medication at a kid and seeing what sticks. This is why we went to the Amen clinic. Their services have been life-changing and Dr Mendenhall I think is one of the top in her field. My kiddo is now very happy and thriving in school. I I absolutely recommend their services.

Cris is a wonderful cat sitter! It was clear when I used her services that my cat was happy and…read morewell taken care of. I have used her services several times and I know she will give my cat great care. Cris is very professional and responsive. She provided me with daily text and photo updates so I knew how my cat was doing. She also gave me practical tips to improve the relationship with my cat, who is somewhat difficult (rescue cat). I look forward to working with her again and will urge others to use her services as well.

I would definitely recommend Cris assistance. My little Simon has a lot of energy and it wasn't…read moreeasy for me to adapt. So Cris has taught me how to manage his routine. The first two weeks he hasn't slept all night and wouldn't let me sleep either. She came home and show me how to play with him properly, explained a lot about his meals, and the litter box was a big issue for me until she recommended me a different one. Now we're working on adapting Simon to go out and start traveling with me. I had no idea it would be possible with a feline. Thanks Cris!

Like the others, I wish I could give this place a zero star. I live next door to one of their…read morefacilities in San Martin. Last night, a young child ran over to our house from the street barefoot, (we have a 5 acre lot, mind you), balling their eyes out, shaking, and desperate for help. The child expressed that they ran away because they were SA'd. The child had not showered or eaten in days. The child shared more horrific details about their treatment at the facility, but I don't think it's necessary to disclose more. We took the child inside and took care of them. The sheriffs office came over to our house, but the organization did not report the child missing until 2 hours after we had called the sheriff!! There are ONLY 6 KIDS there at a time!! IT SHOULD NOT HAVE TAKEN 2 HOURS TO REALIZE SOMEONE IS MISSING. Unfortunately, about 5 hour after she had been at our home, it was decided that they had to send the child back, despite the fact that the child didn't feel safe and had been SA'd. (Please note, we strongly question whether the sheriffs enacted the correct protocol regarding the SA.) We were resistant to send the child back after hearing how they were treated but there was nothing we could do because of the legal restrictions. When we walked the child back, the staff treated the child, us, and EVEN THE SHERIFF with a cold, unwelcoming, and annoyed attitude. BOTTOM LINE: DO NOT SEND YOUR CHILD HERE. This is not the first time incidents like this have happened and we fully intend to report this to CPS to investigate the facility.

Although there were decent things I could talk about this place, the bad far outweigh the good…read more There are a few things that I truly hate about this place... - the discharge process was horrible. We live out of state and embark kept giving us different dates for discharge and could not communicate to each other about getting us a correct date. I got a flight the day of her discharge because, again, they wouldn't give us a consistent date. I got there the next day and had to pay for a hotel. - they were supposed to send referrals to several day treatments in our network the day we left. Which in itself is ridiculous to wait until a kid is discharged to send a referral that usually has several weeks of a wait list. turns out, they never sent the referrals, and the ones that they were supposed to send to weren't even in our network. - I emailed several times after she was discharged to ask about the referral and never got a response other that an initial response saying they were cc'ing the therapist. With me trying to follow up on this, still no response. - there was a staff member that told my daughter that her life goes against his (the staff member) beliefs. This was not relayed to me until after her discharge. My daughter was told that the staff member was fired, which I don't believe. I am sure he was just moved to another location to continue the trauma he causes to at-risk youth.