We decided to pick this venue because of where it is located (on the river) and the beautiful grounds surrounding the venue.We had very few things go correctly with this venue and instead of being empathetic and understanding, our wedding coordinator was defensive and spiteful. During one of our scheduled phone calls 6 weeks before the wedding, our coordinator was unable to provide us with any type of update and told us that they are working on a plan but refused share their plan with us until they "finalized some loose ends". Instead, our event coordinator told us several times how many other couples that she had helped, which obviously left us feeling very frustrated and anxious. Over a year into the pandemic, I expected this venue to have some type of plan in place but they were anything but proactive. On the wedding day, things ran smoothly, however, I have to give most of this credit to my wedding planner, who made sure everything was being completed in a timely, organized manner. We were introduced to the matrie'd, who we never saw again the remainder of the night. We were also assigned our own wait staff who was responsible for making sure we had food and drinks throughout the night. Sadly, we ended up getting our own food and drinks as the person assigned to help us was nowhere to be found after cocktail hour. In my opinion, this reflects poorly on management as it was obvious that Pen Ryn was understaffed and employees were burnt out. In regards to the food, my meal was delicious as were all of the appetizers (so I heard). However, my husband had the filet as did most of our guests. Sadly, the feedback we received was that the rice was undercooked and the filet was extremely bland and dry. This was the most expensive item on the menu and was apparently the least appealing for many guests, which speaks to Pen Ryn's inability to provide quality food when the quantity increases. I will say Pen Ryn was accommodating to different food allergies including 2 persons who were vegan and 4 persons with celiac's disease (including my husband). However, at our food tasting, Pen Ryn did mistakenly serve him food that was not gluten-free and he was very sick following our tasting. While we did not have any dessert at our wedding, our guests raved about the desserts provided. Sadly, Pen Ryn was a step behind per usual and did not cut the cake nor did they place the cake in to-go bags, leaving us with a large quantity of leftover cake and guests leaving empty handed. Despite all of the abovementioned errors, I think the most frustrating part of planning a wedding at Pen Ryn was the lack of communication and how difficult it was to get in touch with anyone. A week before the wedding we still had not heard from them regarding a tent contract, which Pen Ryn offered to us as part of their plan to accommodate more guests. The tent was an additional $4400 according to Pen Ryn, however, last week they were requesting an additional $1000 and appeared to have no idea how much the tent actually cost. Sadly, we still have no idea how much the tent actually cost as we have yet to see the contract for this tent that we paid for. And, here we are.... My wedding was 1 week ago and I have yet to see this tent contract that they promised to send over "right away" 4 weeks ago now. We also had not heard from Pen Ryn regarding the seating chart, event timeline, or final payment until the day before our wedding; even though we had reached out several weeks prior with this information. At that time, we were informed that our event coordinator who had been our point of contact for the last 2 years was away in Nashville getting married herself. This took us completely off guard as no one had ever communicated this information to us so we had no clue that our original event coordinator was away the week of our wedding and that someone else would be taking over. Don't bother trying to call Pen Ryn, the chances that someone answers the phone are worse than the chance of being struck by lightning. Jokes on you if you were thinking about leaving a voicemail...their mailbox is full and when it is not full it cuts you off halfway through and ends the call. Email and scheduled phone calls were somewhat effective. However, it frequently took 1-2 weeks before we would receive a response, despite their email tag saying they will respond within 24 hours. My wedding planner had scheduled a details phone call 3 weeks before the wedding and our event coordinator never joined the call. She apparently was called into another meeting but was too busy to communicate this to us. This was one of the many examples of their poor communication and lack of professionalism. Save your time, money, and frustrations. Do not get married here! read more