We have tried for over 3 weeks to put in an add celebrating our parents 50th anniversary. Finally…read moresomeone reached out to us after multiple messages. They told us a price of $150. We accepted that and designed an add and submitted it. My wife looked at our bank account and they took out double the price. Then on top of that the add was not submitted for the day agreed upon. We asked for a refund and withdrew the ad. We were told the money would be back in our account by the end of the day. Now it would be nice to tell you that happened, but that was not the case. They are very inept, unprofessional, and unorganized. No wonder newspapers have started to go by the wayside. Thanks Herald Democrat for making our parents 50th wedding anniversary so special, and turning it into a nightmare.

I am in shock with the delivery change. I could adjust to the 5 days but not the delivery by the…read moremail. This was a very very bad decision. It was bad enough not to get a Monday paper, but now no Sunday and it being delivered between 4-5pm when I have no time to read it. And I feel sorry for the poor mailmen who have to deliver that my papers 5 days a week! I hope it doesn't take long for you to correct this.

There used to be two major Daily Newspapers in Dallas. The Dallas Times Herald which was an…read moreafternoon paper and the Dallas morning news. Then the owners of the LA times rolled into town in the 1960s with a ton O cash and bought the Times Herald. 15 years later and a newspaper war and the Times Herald closed its doors after 112 years! That left the Dallas Morning News which was traditionally a conservative paper read by the upper crust of Dallas(and those that wanted to be). I was a faithful reader of the Sunday paper for decades. I love chilling out on Sunday taking my time all morning with the paper. It was so thick It took 1/2 a day. Then the digital age arrived and newspapers have slowly gone the way of the dino. I quit reading the Dallas Morning news completely about 10 years ago. There just wasn't much in there and the price had increased to $2.00. Recently, my youngest daughter gave me a subscription to the Wall Street Journal for fathers day. It's an old school doorstep delivery and I love it. With that came the unexpected Sunday delivery of the Dallas Morning news. I was shocked when I opened it for the first time. It has actually kicked its game back up and seems relevant. Interesting news both locally and nationally. What? When did this happen? I've been very happy with it and glad I rediscovered the Morning news.

I have a missing or late paper all the time for home delivery. I have complained many times and it…read morewill get better for a little while, then back to the same old thing. Mostly late deliveries. Who wants to read a morning paper when you get home from work that evening. When I complained that my credits for missing or late papers didn't reflect the credits on my monthly bill, the paper's customer service told me that credits are applied to the end of the subscription life. I have received the paper for 9 years and have not canceled my subscription, so how does extending the subscription life do me any good. It is just lip service. If you can get your news another way I would look into that.

Came here for a book signing and discussion with Joey Graceffa and the employees here were amazing…read more I had a fan gift for Joey that was so special and the manager told the person taking our photo that I needed more time to show him my gift. Thank you so much to the manager that really helped me show my gift to Joey and to all the employees that were wonderful at this event.

Today was my first time to go to the Stonebriar Mall Barnes & Noble store, and I was impressed with…read moretheir selections. It's one of the biggest B&N stores I have been to so far. The children's area had the most toys I've ever seen at any of these places. And even thought it's large, I saw things that remind me of what a thoughtful bookstore should have in it. Children sitting on benches reading and laughing. Teens talking about the books they're buying and looking forward to reading that story. And adults having fun with their children. And I must say, isn't that what a bookstore should be about? Laughter, imagination, excitement to read. It truly made my heart happy to see and feel their joy as I walked through the book isles. There's a B&N store close to my house, and I never see or feel what I experienced at this store. That speaks volumes to me. And yes, I bought a book. Every year I look for that special Halloween book I can share with my granddaughter. Today I added the children's book, "We Are Already Haunting Here" by Gideon Stere. I can't wait to share it with her!

And now,the time has come when they must face,the final curtain ( in your best Sinatra voice)!…read more That's right, another one bites the dust. I remember when this shop was brand new. The year was 1994 and Plano was still in its initial stages of exponential growth. Everyone was so excited that B&N was opening one of their huge and well stocked book stores. I spent many hours in this store over the years. Not so many lately as it has declined in a significant way. On a positive note they have recently opened a smaller store in the area. But,it looks like the Giant bookstore is a thing of the past. Rest in Peace

Today is the last day for the Plano location. They are officially closing this wonderful store…read more How sad. There is one located in Allen. A little more difficult to get to, but it's there. I always enjoyed coming over here after I ate at Norma's. Yet another bookstore bites the dust. June 2025

I have been a customer (reluctant one at best) at this location for years…read more Not sure why I continue to come here, probably due to it being convenient. The staff here is condescending, rude and indifferent on most of my visits. I've been told the books I want to sell them are junk/garbage - yet they were purchased there for a lot more than the offer. The latest - ordered two booms that were not in stock locally only because the estimated receive by date was over the weekend. Today (Monday) I received notification my order was ready - drove over an hour to find it was not all there (my fault as I should have read the LATE email closer). The person checking me out questioned if I had paid, said "sounds about right" when I asked about the books not being there over the weekend. When I get notified of the 2nd book arriving I will once again make an hour drive to get it, then I will either go to other noon stores or go to the flagship store in Dallas.

I've been here a few times now and the selection is decent, the prices are good. I usually bring my…read moredaughter here to check for books she likes before we buy them new at Barnes and Noble or Amazon. The service is good, because if they don't have the book they'll check other locations or you can order them online. There isn't any seating.tontest read a book however. However they do sell other stuff bills8, like Comics, CDs, Records, etc.

Super cool art! Rachel is also really fun to talk to if are interested in picking up a new form of…read moreexpression. And just a great person to "talk shop" with.

From the owner: Rachel Reitan does fine art commissioned portraits in oils, watercolors, and sculpture…read more Finished paintings and sculpture are also available for sale.