in October of last year I nudged a huge truck beside me while entering a parking space. the truck…read moreowner contacted my agent Chris Regal, State Farm promptly honored the man's claim and paid for the rear left panel to be repainted. the man then decided he wanted more cosmetic detail done which was denied since it was unrelated to the claim. fast forward to this October and I was served with court papers, this person is choosing to sue me personally for what was rejected on his claim. he somehow feels very entitled and if State Farm wouldn't pay for his "extra", he decided to sue me personally. State Farm immediately reassured me I would be legally represented, they would do the presentation in court. it is such a relief to know State Farm has your back, they are beside you and will respond to any liability claims against you. I would very highly recommend Chris Regal!!

BEYOND FANTASTIC! So, to start off, I'm a handful and sometimes I can be overwhelming. I've gotten…read moreto the point where I Just apologize to whomever I'm speaking when they answer the phone. I call the office at least once a week, sometimes more, and every single time I speak to Cindy she is so kind, considerate, helpful, and so knowledgeable I don't know where I would be without her. I do not have to explain myself or what I am trying to figure out, I've dealt with her so much and so long she absolutely knows what I'm talking about. It is so nice and refreshing to not have to explain and figure out what it is I actually am needing. I just call and say, "hi Cindy, I need to do that thing with the truck." and it gets done. She not only remembers me, she remembers my husband, kids, grandkids.....dogs and chickens. She's pretty incredible.

Cori Hannum is absolutely the best I have dealt with! took all of 5 min to get 3/4 things done!!!…read more need 10 Stars!! Thank You!! Brett Hockenberry

From the owner: Empire Insurance Brokers is an independent insurance agency specializing in business insurance and…read morepersonal insurance solutions. We’ve been proud to serve our communities through 13 office locations across Washington, Oregon, Arizona, and California since 2006. Not only do we enjoy assembling policies that help protect businesses and families, but we gladly get involved and give back to our local community through fundraising and charitable contribution.

Ginger and Krina are fantastic! Always available, always friendly and helpful in explaining things…read more I've had many different agents with many different companies and this office wins hands down. And no one can beat their rates! Thank you!

I am on a low budget, so I look for deals in everything I do. This office, Ginger, Karina, and all…read morethe staff make me feel special, like we are old friends. What business does that? I love the way they listen to me, they never interrupt me. I am so glad to be a part of the Statefarm family. All of you care deeply for your clients, thanks for being my insurance company.

Ethan is amazing! My total experience was marvelous! The customer service was superb, the time it…read moretook was super quick and painless, plus Ethan is very skilled in this work. He has a wealth of knowledge and a skill to explain it in a way easy for a consumer to understand. I'm very happy with my experience and I'm grateful to be assisted by Ethan. Thank you!

I've been a farmers client for almost 2 years. they raised my policy because of the signal app that…read morethey swore wouldn't affect my policy then after I told them to cancel my policy because I found an insurance company (Geico) that had a way better rate (600 vs 1300) Ethan tried to pull the 1300 out of my account through a card I gave him only to add another vehicle months prior. Thank god I had lost that card a month ago and had to cancel it and have it replaced other wise he would've gotten the 1300. I have never had this much problems with farmers in Nevada just here in Spokane since I've lived here. I also had an issue with him when he tried to sell me renters insurance he told me it would $80 then a month later tried to add $180 to the policy for it by charging my card I immediately called and freaked out and had the renters canceled. I do not recommend this scam artist in the least bit.

My family, cars, and property are all extremely important to me and I couldn't be more thankful to…read moreJamison Hook and his entire team for being there for us when we need them!!

Jamison Hook's and his agents are unreliable and sketchy. We tried fixing things with our policy by…read morecalling them and they said they would call back every time and never did. We will never do business with Allstate or Jamison Hook ever again.

Working with Connor Stephenson and Farmers Insurance has been an absolute pleasure. There comes a…read moretime in every young adult's life when they can no longer mooch from their parent's insurance policy, and I was dreading it. Thanks to Connor, the process was a breeze! He was very responsive, and he took the time to educate me and make sure that I fully understood what everything meant and what I was getting into. He walked me through both my renters and auto insurance policies, and even saved me some money! If you are in Spokane or the surrounding area and looking for an insurance agent that will go the extra mile for you, Connor is your guy. I highly recommend giving him a call to see what he can do for you!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Spokane Valley, WA area since 2019, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Christine Graham is AMAZING!!! I carried Gieco for over a year and after upgrading my car their…read morerates were too high. I sell cars for a living so I have a plethora of insurance friends. I know lots of brokers. So I shopped around. Needless to say I was stuck with the rates Gieco quoted. However, a friend of a friend gave me Christine's number. She came back and BLEW EVERYONE OUT OF THE WATER!!!! She hooked me up and I'll never look back!!! She makes it so easy and now she comes out and visits my lot!! Hands down my favorite insurance agent!! Thank you so much Velocity for having such a great rep!! 10/10 recommend to my family and friends!!!

Absolutely horrible customer service. Sign you up and quickly as they can. Even if incorrect they…read moreare unwilling to help. They just send you to 1800 numbers and couldn't make things more difficult.

In all my years of dealing with the shady, careless, and neglectful aspects of insurance companies,…read moretoday I received the grace of treatment and customer appreciation from Mina GioVanardi. She promptly dropped any prior distasteful stigmatic beliefs I had of the insurance business. Not only were her personable qualities more than reassuring and comforting, but she set out to go above and beyond in making my life simplified and less bearing on my finances! She assured me it may take a moment longer, and it did just slightly, but the ending results were well worth the effort she took upon herself rather than advocating the first readily available options. Theres only one reason for this... she actually cares about her position and helping people like me find a way. Because of her assistance and representation of Vern Fonk, I'll use this specific location AND Representative when it comes time of purchasing a new home. If everyone in this business demonstrated Minas significant quality in customer service and deliverance, promotions would be a difficult task. Thanks Again Mina for making my life easier!