This is a great store at the UTC mall in La Jolla I love coming here and trying out the equipment! It's like I've never done this before I love getting steps and the employees are so nice! I highly recommend coming in here read more

Peloton - One of the fun Peloton instructors online - Fitness/Exercise Equipment Near Me - San Diego, California

I miss doing Peloton so much! I used to attend a corporate gym where I was able to use these bikes and I never took any session for granted. So having this store to go and check the latest and being able to try things out in a very fitness-like atmosphere is great. I did not notice they also sell clothes, cheaper than the Lululemons and Vuoris but similar quality and more colorful. read more

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Phenomenal service firstly staff.a real pleasure to work with them. I would highly recommend them.

Within the last few years, I have visited a few Peloton locations and I have to say we do have one of the best. Mainly because the customer service is spectacular but overall, I think yesterday was the best experience we've had this far. I forgot the name of the gentleman we spoke to, but he was short a little stocky with glasses and curly hair. He had so much patience for my husband who was Undeck with the treadmills and just gave us all information on the differences between the two. Also, I do appreciate that they always have various sizes in stock of their clothing. I am a person that doesn't really like to buy online. I rather just go to the store so it's nice to see that there is a lot of sizes available. I highly recommend you visit this location if you're in the market for new bike or treadmill. read more

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I *totally* thought this would be the A-hole pretentious store at the revamped UTC. I mean, who has a showroom for spin bikes and a treadmill. I wasn't much of a fan of Peloton as I'm quite happy with my spin classes at a gym. I didn't even buy into the controversial commercial with the skinny-wife and sexist husband. But, I was dating someone who had a Peloton and thought it would be fun if I got him a gag A-hole gift from Peloton. I figured it would be great to get him matching Peloton shorts and Peloton sweatshirt to match his Peloton bike (you see where this is going right). I visited this location twice but didn't think much of the sales people. They weren't welcoming or helpful. Then I called one day to see if they carried the items I wanted and an amazing girl, Taryn, picked up. She said she could put aside some items for me. Their store front is located across from Tocaya. So I visited weekday before noon. The store was empty and I was greeted by Jud. I said hello to Taryn who brought out the items. We went through the apparel inventory to see if there were other items I might consider. Then Jud said they just received new inventory and went to back to show me another pair of shorts that he thought the friend would like. I was surprised to see items with Lululemon logo on them! I guess Peloton partnered with them to make some apparel. I was incredibly impressed by Taryn and Judd. I appreciated their patience as well as feedback with my purchases that day. Paying was easy - but note it's ALL PAPERLESS HERE. They will email you receipt. Jud and I were speaking and I asked if there were like spin classes here as I saw reservation options on their website. He smiled and asked 'ummm, you didn't see the back yet have you'. I was SHOCKED. He led me to the back where there's a PRIVATE ROOM with a Peloton Treadmill and a private room with a Peloton spin bike. You can set up a 20m private session to try out the equipment. I think they'll even provide spin shoes and running shoes! Plus, there's a private shower as well. Like, wtf. This is so pretentious but in such a non-pretentious a-hole way. So my gag Vday gift for friend turned out to be a major success. He loved the shorts and Lulu-Peloton pullover. Note, the items went on sale a few days later and Customer Service totally adjusted the price for me over the phone. Seriously - are all Peloton related sales and reps this great? So yeah - I ate crow , in a hilarious successful way, on that visit thanks to Taryn and Jud. I'd absolutely come back to check out more apparel or maybe even try out the bike and treadmill. read more

Peloton pretty much sells itself. If you do your research online for what fits your lifestyle, what Peloton offers (machines, accessories, tech), and want to then try out a machine... go here. That said, DO look online at the manuals before going in, it will help you understand the machines better. I was really interested in knowing the maintenance requirements of the new Tread, and because it's still quite new, the staff wasn't well read up on it. (That's not to say they weren't awesome, friendly, and fun to be around!) It took some digging to find the Tread manual, because on first glance, only the Tread+, Bike+, and Bike manuals come up. If you're wondering... the maintenance is pretty standard to any other tread based treadmill (different than slat based). It will require Allen wrenches, which I'm hoping is included in the cost of the Tread itself. We shall see! read more

I am going to give 2 reviews, one of the store and one of the bike. The store is easily 5 stars, great set up, staff is amazing and helpful, and a quick and easy process. Couldn't ask for anything more. The bike is 2 stars. I got the Peloton Bike+ and did not like it at all. It gave me major quarantine vibes, why would I want to workout at home again? I think this isn't really geared towards the majority of the Southern Californians. One, it's nice 90% of the time, we can go outside. Two, there are probably 5 gyms in a 10 mile radius anywhere in San Diego. The Peloton is geared more towards the East Coast and other countries. The live classes do not line up with our times. You would have to do your workout at 4 am, on your lunch break or 3 pm. I also thought the bike was cheaply made. Not great quality, and was such a hassle to lock in. This is geared towards people who don't have the flexibility or time to go to a gym and can not leave the house, whether it's lifestyle or weather. This is their only option to workout. Soul cycle bikes are much nicer to be honest. Anyway, it was not for me. I returned it within 2 weeks. If you love it, great, keep it up! For me, hard pass. read more

We own a peloton bike+ and were having issues getting a call back from customer service. We went in and staff definitely went above and beyond for us. read more

Very rude At the UTC store on 11/21 I left as soon as the man who was trying to make a sale came over and yelled at me for touching the rowing machine. I have had a peloton since 2019 love it. I was planning on buying a shirt and coffee mug and checking out the treadmill and rower. I will never go into that store again. My sister was with me and even she was surprised how rude the employee was. read more

Absolutely love my Peloton Tread. I had been thinking about getting a treadmill for home for over a year, but would stop myself from ever completing the purchase- I mean come on, it is is pricey commitment that's takes some thought. I researched all the different brands and what they had to offer vs. price point. What ultimately made me chose Peloton was having the ability to try it out at the UTC store. I made an appointment and they allowed about 30 minutes in a private room to try out all the features. They even had shoes for my daughter to try it, too. The woman was so nice and knowledgeable. She set up the delivery and the whole process was so smooth. The machine itself is fantastic. I've had it for about 5 months now and love it. It's smooth and I've had no problems. At first I was a little nervous cause it is expensive, but when I added up what I was spending in gas, gym memberships, time, etc., it is so worth it. The classes are great! They have so much more than just running; they have stretching, yoga, strength, HIIT, etc. The monthly price is only $39 and you can have as many profiles as you'd like. If you are into running, or cycling, and are tired of crowded gyms, or the back and forth with things closing down, or just need a easy to access, fun work out, I suggest you try it out. The Peloton store has everything you need to make the decision. read more

I love my Peloton Bike+! I ordered online and then realized I probably should get the mat to go under it to (to protect my hardwood flooring). I stopped in to see if I could pick up one, but found out that I needed to order. However, they immediately helped me get this down, quickly and efficiently and I had it at my door in just over a day. The associates are super helpful, very willing to help you find the answers you need, all in a no pressure environment. These bikes are super easy to setup, use and there are a ton of motivating classes to join. I also love that it easily syncs with my apple watch and AirPods. Even better that I can swivel the screen and enjoy yoga, strength and stretching classes. Super happy with my purchase and even happier to have a store location so close to stop by with questions and help. read more

Cannot thank the team at UTC enough for your patience and assistance with my Peloton order. Elisabeth was incredibly helpful in placing our original order and answering all questions to make sure we were all set. I've sent at least a dozen friends to buy bikes from the UTC location because I knew they'd be taken care of! I have also been in the store many times to shop for workout clothes and accessories - I have always received exceptional service. I appreciate how serious Peloton is about Covid safety - they strictly monitored the appointment line (not letting too many in the store) and also asked me to sanitize my hands before looking around. Being in retail during a pandemic is brutal - Peloton UTC has mastered how to still make it an enjoyable shopping experience. Thank you!! read more

I stopped in while walking around UTC, and the store was empty. There were two staffers. I was just looking around, but then one of the staff set me up quickly to test out the Tread. They weren't pushy at all. It was so nice! All the equipment looks great. Great location, and fun to test out. read more

I expected more after all the advertising I have seen. Arrogant and snooty sales associates were not helpful and made me want to leave the store. Products are high priced and not worth the effort. read more

Alex and Haley are always wonderful. Super friendly store w/very knowledgeable staff

The employees here are very helpful and will answer all the questions you may have. Yes it's a pricey bike but worth every penny. Love the range of classes and the instructors keep me motivated. I bought the accessories package too which is a must especially the shoes. If you want $100 off you accessories you can use this referral code WWEYXN. Enjoy! read more

Made an appointment... got there 10mins ahead. Was told they were running on time. I waited at the door for another 30 mins... no acknowledgement of running late or even that I was at the door waiting to come in.... I finally left. Not worth it with bad customer service for a $2000 product. I'll buy online and avoid the UTC store. read more

Like many, I ordered my bike at the beginning of lockdown & thankfully it was delivered in only 2 months. I played around with my settings, watched a couple of YouTube videos and asked around in the groups I am in... honestly nothing beats in person when it comes to things like this. Once I heard the store was back open, I immediately booked an appointment to go in and get my settings. It was quick and easy once on the bike. She was so helpful and it's made such a difference on my rides. I would highly suggest doing this if you have any questions about yours because I was totally off. Bonus is leaving with some cute Peloton gear! read more

I recently visited the UTC store to test out the new treadmill and had the pleasure of being helped out by Sheri. Sheri was extremely knowledgeable and walked me through the features of both treadmills. The store followed Covid-19 protocols and I felt very safe and comfortable throughout my visit. I can't wait for the new tread to be available and would love to pre-order if that's possible! read more

I made an appointment online to look at the bikes and treadmills and was able to get in the next day. Right now you can only visit the store by appointment. The sales person was great and he showed and explained all the products in detail. The products are expensive but seem to be of high quality. read more

Not great customer service. They said that I could get a discount by e-mail then they said I couldn't. Don't be fooled by their "rah-rah! yeah! peloton" cheerleading --they couldn't care less about their members. read more

The entire staff at UTC is exceptional. They have handled the crazy increased demand with skill and patience. Our delivery date was set, then postponed due to delivery issues. Elisabeth worked on making sure that we got the bike as soon as possible. She was extremely attentive and really understood how important the delivery was to us. Bike was delivered and has worked perfectly. I really felt taken care of! read more

Christian. El mejor , me explicó perfectamente y habla español,me encanto mi máquina . Son la mejor opción.

I absolutely love my Peloton and couldn't ask for better customer service than the staff at UTC. They answered all my questions, pointed me in the right direction and were super supportive. Thank you for making the buying process so easy! read more

First off, I absolutely love my Peloton bike! The staff at UTC was incredibly helpful and able to answer all my questions. I highly recommend the friendly and knowledgeable crew. Much better to shop through them then ordering online. You'll love the perks. read more

I would give NO stars! My review isn't about any store but about the company's customer service in general! I got the wrong bike after weeks of waiting and making payments on a bike I didn't have! And when it finally arrives it's the wrong one. Hours and several reps later, not one person cared to find an acceptable solution to the issue. I was told I would have to schedule a return of the bike that was delivered and go online and purchase the right one and get in line again behind brand new customers and wait several more weeks! WORST customer service ever! Too expensive a bike for this! read more

You cannot get anyone to pick up the phone over there! My husband and I were excited as eager to buy a bike but starting to have second thoughts if the customer service is not even bad, it's non existent. read more

When the pandemic hit and my gym closed I was incredibly upset and stressed. I'd always been interested in Peloton but quarantine peaked it! I had a great experience ordering my bike through the UTC store and it arrived exactly when and as promised. I LOVE my peloton. Thank you for a stress-free buying experience and a product that has kept me fit (and sane)!! read more

I had the pleasure of dealing with Elisabeth at this location when I purchased my Peloton and she provided excellent service. Even though I was initially disappointed to find out how long the wait was to receive my bike, once we finished the transaction, the delivery date given was sooner than expected. An additional bonus was the bike arrived a few weeks earlier than the date I was given when I placed the order. Elisabeth followed up once I received the bike to insure all went well. The delivery personnel were fantastic and followed Covid protocol, wearing masks and gloves. I couldn't be happier with my bike and the customer care provided by Elisabeth and Peloton. read more

I had a wonderful experience with this showroom. I worked with Elisabeth, who was friendly, knowledgeable and thorough. She gave excellent advice about the products, right down to helping me select just the right shoe size. I've referred several people to this showroom since and everyone has had a similarly great experience. We all are now obsessed with our Pelotons! Highly recommend. read more