Not recommended for high-end homeowners
They dropped off their materials a day prior and walked through my white carpet with dirty boots.
Despite being warned the floor was oil-finished and needed protection, they left it completely uncovered. Within hours of starting their job, my chandelier was nearly ripped from the ceiling and placed directly on my black buffet, which ended up being scratched.
There were no daily updates, even though I left my home for three days to give them space. For two consecutive days, my Wi-Fi, Ring doorbell, camera, and security system were down because they unplugged everything without telling me. They only painted one coat when the contract clearly mentioned two.
After scrubbing my floors with soap and water, which anyone knows it is completely inappropriate for oil-treated wood, the finish was stripped, leaving white blotches and scratches all over, they also destroyed our staircase. Paint splatters were left on freshly painted kitchen cabinets, their paint waste was tossed in the compost bin, and eight of my coats were painted. I paid $400 to have them professionally cleaned (after agreeing with them that I preferred to bring them myself and this would be reimbursed, since they had offered to bring it but I had lost my trust in them at this point). Once at the cleaners, I called them to make sure the 400$ would be refunded, signed a waiver mentioning the coats may not recover (which 2 of them didn't) and they won't replace them nor pay me back the agreed 400$ cost.
The "compensation" offered is a refund of my deposit, which doesn't begin to cover the damages, time, or stress. If you value your time and you care about your home finishes, do yourself a favor and go elsewhere! read more