I went in the other day to the Stonechurch location, Ancaster and the young lady there was perfect…read more Her name was Jen, Jen was very helpful, polite and patient with us. It was at closing time as well and she didn't rush us or anything. 5 stars all the way.

Best customer service I've EVER experienced at a UPS store, most are rude, this experience was…read moreextremely positive. Andrea was very helpful, courteous and professional. Definitely worth the drive to Ancaster. Thanks Andrea.

have been using their service for years and have always had good service and deliveries on timeread more

I received outstanding customer service from Will very recently. I had a very awkward sized package…read moreto be delivered and Will found me an excellent solution. It then turned out that the place it was to be delivered had moved locations and had not updated their address on the website. Will called the place, got the new address and ensured my package was delivered. Thanks Will!!!

Awaiting a resolution…read more Shipped a package to the US on January 7th. Fully insured and properly packaged, a few days after dropping it off and the Burlington Mountain Grove Plaza store it vanished in the UPS system. It's now March 27th and after more than 5 hours on the phone over the course of 18 phone calls, have come to learn the package that was dropped TWICE and lost TWICE (once it arrived in the USA). After a month it was finally delivered damaged. I have done everything asked of me, online forms, photographs, phone calls, emails and still no resolution. The store has tried to be helpful, after a lot of cajoling, but this issue has been ongoing since January 7th and still no resolution My advice: Do not trust anything of any real value to UPS.

I found everything I need at this location and staff was very helpful I came in to send a special…read morevase to my grandmother they wrapped it very well with bubble wrap then filled the box with what they call peanuts!! which is the small pieces of foam that prevent the item from moving all in all it reached there safely and in one piece again Thank You Guys Very Much!!

As I have not heard back from your company at all I will continue to post on social media…read moreplatforms/leave reviews and reach out to any individual I can until this issue is resolved.  I waited a few months before posting this review to give myself time to process and decide whether or not I need to post a review, but after careful consideration, I decided that it is necessary to share my unacceptable, poor customer service experience from this company. I used this company and this specific store (#530) to ship out a package (this was on September 18th, 2020). I had paid a whopping $378 for all the shipping and duty fees.. which I had expected. The worker, Ben had said that everything is paid for and no additional shipping or duties would be charged as it was all paid in full on that day. Furthermore, Ben said that the recipient of the package would receive it on September 26th, 2020. To my surprise not only was the recipient charged additional duties, but the package arrived 3 months late. I understand that shipping may be delayed due to the pandemic, however it would have been nice to be informed of the changes. I had paid for expedited shipping for the recipient to receive this 3 months late. This package was full of essential non-perishable food, PPE, and clothing for a third world country. They needed these items asap which is why I expedited this order. After the 26th, I had contact UPS customer service to follow up with the status of my order as the tracking number was not providing me with any updates at all, it kept saying that it was shipped out but that the receiver and sender had "abandoned the package". When I contacted customer service all they had told me was that they cannot find my package or the invoice for the package and that they can give me a credit of $100..... a credit for $100 after 1. My package filled with over $1000 worth of items is nowhere to be found and 2. I paid almost $400 for expedited shipping. When the package finally arrived 3 months later I was shocked and embarrassed to hear from the recipient that they were asked to pay a few different fees (totalling 500 Canadian dollars). In addition, the package was first delivered to another part of the country because the postal code that Ben had inputted was incorrect - even though I provided the correct postal code at the store and the address is clearly labelled on the package. I am absolutely DISGUSTED at the courier service, customer service, and communication that this company provided. To this day I still have not heard back from the company about my concerns. I would NEVER recommend this company.. even for local deliveries, you get cheated out of your money and charged additional fees with no accountability from the company.