After nearly two decades of trusting my family's care to Dr. Alexandra Pedro, I am devastated to share that I will never return. Following a harrowing ER visit for a ganglion cyst pressing on nerves and veins in my wrist (blood clot history), I scheduled a follow-up specifically for this acute issue. What followed was a masterclass in medical dismissal and lack of empathy.
Administrative and Clinical Failures:
Total Lack of Communication: Despite being explicit that this visit was for my wrist (not my usual hypermobile thumb issues), the staff ignored my intake. They ordered the wrong X-rays and then blamed me for not providing hospital records they claimed they couldn't access--records the ER confirmed were available to them.
Physical Insensitivity: While in the office, I was accidentally bumped into a doorframe, causing an agonizing flare-up of nerve pain (common with my classic EDS) that left me nearly fainting and vomiting.
Rough Examination: When the PA finally entered--visibly annoyed and refusing to even look at me--she ignored my explanation of the injury. She grabbed my protecting arm and "poked and prodded" the site, causing further excruciating pain.
The Breaking Point: When Dr. Pedro finally entered, she did not offer care; she offered judgment. She explicitly told me my pain was an "overreaction," citing her "thousands of patients" as a reason to dismiss my individual experience. Because they had failed to order the correct wrist views, she claimed there was nothing she could do, effectively ghosting me while I was in an active medical crisis.
The Verdict: Dr. Pedro and her PA were rude, condescending, and completely unprofessional. They reduced a 20-year relationship to a "sum of parts" and invalidated the very real symptoms of a patient with a complex connective tissue disorder.
If you have EDS or any condition where your body doesn't "behave" normally, stay away. No one deserves to be treated like rubbish or made to apologize for the pain they are in. I am hurt, I am angry, and I am moving my care to someone who understands the meaning of dignity and kindness. read more