I have never been so offended in my entire life. We showed up at 3:30 for our appointment, waited 5-10 minutes to be called back, got vitals, the nurse left the room about 3:40 and said the doctor would be in shortly. We waited 20 minutes until 4:00pm before I sought out a nurse to check the status of being seen. She said she would check and be in. At 4:05 she walked in the room and said we arrived early for our appointment, that it was at 3:45pm and could we keep waiting. I said of course, yes. Now at this point it's important to note I have anxiety and adhd so it's very hard for me to sit still. She comes back at 4:10 (25 minutes past our appointment time) and said the doctors both got stuck in behavioral health evals and I was okay to leave. I said, "are you sure?" at least twice (anxiety) and said I didn't mind waiting. She assured us it was fine to leave.
A couple weeks later I get a letter rejecting us from the practice because "I wouldn't wait 15 minutes past my appointment time." As noted above, we didn't leave until 25 minutes past. I called the office manager to politely clarify the situation, mentioning I have anxiety and the nurse reassured me several times it was okay to leave. She said she would call me back that day or the next after speaking to the providers and she never called me back. A week later I called again, spoke to the office manager, and was told I waited impatiently. I asked what she meant. She said I seemed impatient because I was shifting in my seat. I reminded her I have anxiety and mentioned I have adhd... that it is very difficult for me to sit still and I again reminded her that the nurse/doctor okayed me to leave. She said it didn't matter, they weren't taking me back and promptly ended the phone call.
Here's my vent...Are you freaking serious? I have trouble sitting still because of a *medical condition* and you're ejecting my kids from the practice? You're punishing KIDS because I "Seemed" impatient!? I reassured several times we didn't mind waiting and that I wait 2+ hours for my cardiologist sometimes but that doesn't matter. I can't sit still so my kids can't see you?
Awful hateful people. The only reason I am giving 2 stars is because Dr. M is actually a really good doctor. read more
