I went to Penzance boots pharmacy today's to ask if they had the item on my prescription, was…read moreignored then when I said hello she spat out I can't help you, get to back of the queue, she was standing with a big sign saying help with prescriptions here, she shouted so everyone could hear it was very embarrassing for me. Come on boots you can do better than that, Train your staff to be kind Carol Brown.

This town centre Boots is well laid out and well stocked. It has a good size chemist in the rear,…read moreand a photo shop too. There is also a passport photo booth inside at the rear. It has a good selection of mens and womens perfumes and fragrances. Some good offers are usually just inside the front doors. There is also a small electrical section for hair straighteners, hair dryers and so on. Some food items are available, but not much. There are generally no clothes, although sometimes they have a few childrens things. All in all, it has most of everything you would expect to find in Boots, but only in smallish quantities!

Left a prescription on Saturday afternoon and was told I could collect it after mid-day on Monday…read more Apparently this was wrong and it wouldn't have been ready, but it was Tuesday when I went to collect. First they couldn't find the paper prescription - someone found it lying on top of a cupboard. Although the bag was sealed it was incomplete - the two boxes of eye drops I needed were missing - the prescription obviously had not been checked. After a search, one box was found. I pointed out for the gentleman serving me that this was wrong - there should be two - and staff concluded they had not ordered the right items. The manager wasn't in that day to complain to but staff thought she'd be in the next day! Eye drops, although important to me, are not a life or death item but next time their incompetence could have serious consequences. People should be told when a prescription actually WILL be available for collection, the correct items should be ordered, the prescription should be checked after being dispensed and it should be made ready to be picked up. This is shockingly bad.

Decent sized boots for the area…read more It's nice to see an outlet from a chain with a more local feel and a phone conversation I accidentally overheard between the pharmacy and a confused person, ending with the promise of a prescription delivered by taxi confirmed that it has a charm that few Boots stores do.