Posted on google but their office or google filtered. Been…read moregoing there about 5 years and Dr Lightfoot seems nice enough, but it's hard to tell because he spends about 8 minutes with me. My last visit in that time, I asked 2 questions that he answered within 30 seconds and I got a bill for each question I asked. Is this normal? Well after calling the office and hearing them say they'd check and call back because it "seems odd", I still don't know because this office NEVER calls back. I'm serious- they never call when they say they will. Bloodwork- "We'll call when we get it back" NOPE. I call weeks later. Sent for an x ray- twice... "We'll call as soon as we get the results". NOPE. I have to chase them weeks later, leave a message, they have to talk to someone, then they call with a vague, "it's normal"... and no alternative discussion or suggestions for the issues that sent me to the x ray in the first place.

I have to agree with Jason. It's hard to imagine not liking Dr. Lightfoot! He has always taken…read morethe time to listen to everything I had to say. He asks the right questions to make sure he can make the best diagnosis and he shares thoughtful suggestions to help you lead a healthy, balanced life. Fortunately, I don't need to see a doctor often, but when I do I know I will be well taken care of. I have never had to wait long and his staff is friendly and helpful.

Dr. Urbaszewski is outstanding and why I am posting a review. I have been in need of a primary care…read moredoctor and was dreading trying to find one. I feel so incredibly lucky that I am now one of her patients. She's incredible, listens, explains, and takes me seriously. She is thorough and recommended some diagnostic tests that really put my mind at ease! The rest of the staff are also incredible! Everyone has been so kind, genuinely helpful and knowledgable. I'm so pleased, impressed, and relieved now that I have a primary care doctor I have confidence in.

Changed to Dr. Askari based in an extensive search based on network, affiliations, reviews and…read moreproximity. Diligence was rewarded with a thorough and convenient doctor that I admire. Good service and location.

I have been going for regular check-ups with her for more than 10 years now, and she truly feels…read morelike a family doctor to us. She is extremely kind, polite, and patient, and always gives enough time during consultations without ever making you feel rushed. It's really hard to find a good doctor these days, but she is absolutely amazing. Her care, compassion, and dedication make every visit comfortable and reassuring. I am truly grateful to have a doctor like her.

Entire staff is super friendly ... Been coming here around…read more17 years.. Six month checkup today.... Dr B. Is very thorough ...answers all questions...really cares about his patients.... Reccommend 110% ....

My first annual exam here resulted in three recommended procedures immediately taken care of. At my…read morerequest, I got a print out of prelimary notes and am completely satisfied.

I love her whole office. Everyone is extremely kind and attentive. Sometimes she gets behind but…read moreI'm never upset and I plan for it because she truly spends quality time with each and every patient. I never feel rushed, she listens to my questions and needs longer than my husband! I trust her and value her opinion deeply. Her love for animals and people is refreshing. Office staff is also great. Amanda S.

Dr. Bryant - "Dr. B" to everyone-- was our Mom's primary care doctor for almost 25 years, from 70…read moreyears old until our Mom passed away at 94 years old. Our spunky & independent Mom loved Dr. B's refreshingly direct, blunt, and honest way of communicating with her. Because our Mom admired Dr. B's knowledge and appreciated Dr. B's sense of humor, Mom followed Dr. B's advice. As Mom grappled with dementia in her final couple of years, each of us 4 adult children interacted more and more with Dr. B. and her wonderful staff. The physical therapist on staff at Dr. B's office, Kevin, worked patiently with our Mom each week to keep her moving. At every step of the way, Dr. B. was responsive, compassionate, and helpful to all of us. During Mom's very last days, Dr. B. gave clear direction to everyone to make our Mom's passing as comfortable and peaceful as possible. Dr. B. is a great doctor and a great person.

I was a patient with Northwest Family healthcare of Van Wert for over a decade, for the most part I…read morefound their care to be marginal. However they were useful for maintaining my access to Baclofen and occasional minor support with my Cervical Arachnoiditis symptoms. A couple of years ago I was diagnosed with cancer, my Arachnoiditis symptoms were flaring off the scale simultaneously, I was suffering from extreme nerve pain and related symptoms which they were entirely unable to address or even recognize. I attempted to get them to refer me to a neurologist, I had to pester them for months, their refusal to permit access to this specialist was delaying my cancer treatments and they were aware of that. After months of foot dragging I still had to wait for a Nurse Practitioner to return from a 2 week vacation and then book an appointment with her to finally get the referral. I eventually discovered they refused to believe I had Arachnoiditis, would not even write my symptoms into my medical record at my appointments and they refused to do anything at all to help, nothing I could say would inspire them to help me. I have no idea of what they thought the Baclofen prescriptions were being written for, the nurse practitioner most responsible for my abuse had even signed for some of them. I eventually discovered that they had destroyed extremely critical medical records, x-rays and test results I had given them when I became a patient. They had done so without consulting me or even bothering to take notes from them before their destruction. I suspect their reports also damaged my relationship with with other healthcare providers because I was forced to replace them as well. I was entirely unable to make any progress with my conditions until I sought expert assistance on my own and switched healthcare providers. I filed a complaint with the state nursing board over my treatment by them. When I later obtained a copy of my medical records from Northwest Family Healthcare I discovered they had been purged of damaging content. The only effective record I now have from this period are parts of my files previously cut and pasted from my online access because I was forbidden to print them out. This is not something which can be entirely blamed on one individual, although one was more at fault, this was systemic within the organization. Take my word for it, Nightmares Be Here! Steve Rusk

I've been a patient of Dr. Choi's for a few years (since before the practice moved to their current…read morelocation). While I've been generally happy with the care, their telephone hold times are simply unacceptable. My wife and I used some of our mutual downtime to schedule our various doctor visits. In the time that it took my wife to schedule three appointments of her own (with virtually no hold time), I was still on the phone waiting for someone at this office to pick up their phone (and yes, they were open, and yes, I called during normal business non-lunch hours). In fact, only once (over dozens of calls) did I get through to the receptionist in less than few minutes. More often than not, I hung up due to the excessive hold time. In a few cases, I left messages that were never returned. Sitting in this office's waiting room, it's very obvious why this is the case: The primary gal responsible for answering the phone is also constantly running around the office fielding other tasks. This office needs either more staff answering the phone or a receptionist dedicated to only taking calls. I understand that the practice is small (two physicians), but it's not like their rates are any cheaper, so... yeah. The fact that their website is a Google Sites URL (with outdated info) and that there is virtually no other internet presence/reviews for the place I think says a lot. I'm going to have to find a new provider, as there's no point in having a good doctor if you can't get their office on the phone reliably to set up an appointment. Unfortunately, this just looks to me like a few doctors who branched off into their own practice but haven't yet gotten to a standard of service (website, phone, etc.) to be considered serious players. I'd suggest ponying up some cash and fixing a few things on your end... it will pay dividends later. (edit: Yelp would not let me provide a website for the business because the site is on Google Sites. The URL is https://sites.google.com/view/nw-family-healthcare/home).

I will say the change to Endeavor was not positive for NCH. It used to be such a wonderful…read morehospital. Had zero problems and only praise before Endeavor acquired NCH. But now under Endeavor, I can't quite recommend. The hospital food when you're a patient and require overnight stay has definitely downgraded. They used to actually make the food--baked real muffins, cooked real food on stoves. Everything now seems like it's prepackaged in a steam/microwavable bag. For our most recent L&D my husband thought "they can't ruin rotisserie chicken." It was like skinless, boneless chicken breast that they microwaved. Possibly seasoned. But that does not make it a rotisserie chicken--the rotisserie implies it's been spinning in a rotisserie oven. Literally after giving birth, the muffin and cottage cheese I ordered were prepackaged like something you buy at a gas station, and in a little tiny plastic 1/4 cup. After laboring and delivering a human. The hospital is pinching pennies. And after having called over the phone to pay our bills and ensure that our balance was paid, we are still receiving bills saying we have a balance. Every few months later we get new ones. What is this scam? We did have great nurses. That's probably the only good thing about the hospital--but even they have to change their care routines to fit into the expectations of a for profit hospital now compared to before. Such a shame.

Since Endeavor bought Northwest Community Hospital some things have changed. Since the purchase,…read moreI've used their lab and their emergency room. There have really been no changes to their lab. You can walk in with lab orders and they will take you in the order of check-in time. Their phlebotomists are good, and results come in quickly. As for the ER, they seem to have a lower staffing level. I think part of this is I heard they are no longer a trauma center. If that is the case, I understand their reduction in staff. As with most ERs, wait times can be outrageous. I brought someone in who was in terrible pain - 10 out of 10 on their scale. How much pain you are in doesn't seem to matter in their triage. We waited a very long time before we were finally taken back. Once in an ER room, the service was outstanding. The quality of the nurses and the ER doctor were top notch. When we left, the medical issue was resolved, and although it is cliche, we had service with a smile. Aside from the wait time in the ER, Endeavor seems to have kept the quality of care up to par.

The doctors are nice but to resolve any billing issues that are their error is a nightmare. Plus,…read moretheir posted number for the Palatine office is disconnected. When I received a copay bill that I did not owe because I had already met my deductible, the link that goes to the bill gives no contact info for the billing department (no phone number or email). You must go on their website which is a big chain and find the contact information. Then you call and contact someone and tell them you have a billing issue. The person I talked to first (after waiting for the call to pick up for several minutes) gave me the run around about my copay and said I had to talk to my insurance company. After standing my ground, she finally gave me the number to the actual billing department which is what I had asked for in the first place. After contacting that number, I finally got my issue resolved but I was also asked what my account number was as if that was a barrier. I received no paperwork after my visit and nothing on my bill that listed an account number. Fortunately, my bill is erased by I was not even able to receive any verification of that. I hate to waste my short time on earth on the phone with this kind of stuff. I also think it is just not right. I will, however, go out of my way to warn others.

what happened to this place ?? Sabeena gone - Dr Ali gone…read moreand only learned after recent appointment to renew prescription - wait in exam room for new Dr almost an hour From there really downhill 20+ years with Dr Ali and his departure not discussed by anyone time to find a new Immed Care facility - very disappointing

Many, many visits later I still have nothing but great things to say. Great doctor! Thank you!read more

What an excellent doctor! We really need more doctors like Dr. Stefanuik. My husband and I have…read morebeen going to him for years and the Northwest Community Medical Group in genera. He is very pleasant, talks to you very thoroughly making sure to answer ALL of your questions and concerns. My husband has went to him twice in a week sometimes for follow up care and the doctor has never made him feel rushed. He is very respectful and really gets to know his patients lifestyle, background and gives you the sense that he's listening rather than getting his prescription pad out, like more physicians do. The appointments are never rushed either. We plan to refer as many friends, coworkers and family to Dr. Stefanuik and plan to be his patients for years to come! :)

The absolute WORST care in my entire lifetime. Was kept waiting 3 1/2 hours on 1st initial apt…read more The Dr. spent only 15 minutes with me. Prescription refill was NEVER FILLED even after 3 phone calls, and was never able to get lab results call from 2nd visit blood tests. Never got ANY physical on either visit/apt. as advertised on TV like dancing black man!! No throat, ears or even temp on last (2nd) visit. Even took blood pressure on my RIGHT arm - not the left arm!!! Incompetence!! FRAUD - billed my insurance company for care and services I never received!! DO NOT GO THERE!!!

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