First I will start with the eye exam itself, The exam itself was extremely subpar. I opted to have the retinal scan as opposed to dilation. The doctor told me that had "some floaters" and that was as far as he went with that part of the exam. I have had this scan done numerous times back in the states and a much more in depth conversation with doctor as to what he saw on the scan. The second part of the exam consisted of me reading one line each eye on the eye chart and that completed the exam where I was discharged with my prescription. Next, I had already selected my frames and had the lenses updated with the "New" script. I picked them up and wore the new glasses for 2 weeks which I determined that I was not satisfied with the frame or the lenses. So according to the website they offered a 100% Satisfaction Guarantee, no questions asked. When I returned to the store and expressed my dislike of the new glasses the CSR had no idea what to do so she had gotten another representative to assist me where I was simply told that there was nothing they can do. When I questioned the 100% Satisfaction Guarantee he told me that is what it says on the web but they don't honor that because they are "Independently Owned and Operated". So I am now stuck with a pair of glasses that I will never wear but paid a heafty amount amount even with my insurance. I have reached out to my insurance carrier to see what can be done and waiting for their direction at this time. I rated them 1 star because I truely believe that was my expierence at this location. I will certainly be more careful next time in selecting the Doctor and Eye Care provider before scheduling an exam. read more