1. Pearland Ent

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Pearland, TX

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Pearland Ent

1.0 (2 reviews)

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8 years ago

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8 years ago

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Houston Ear, Nose, Throat & Allergy Clinic

Houston Ear, Nose, Throat & Allergy Clinic

1.0(1 review)
1.4 mi

Have fun even getting through. I just called (713)461-2625 to find out if my insurance was…read moreaccepted. Online, this number is listed for Houston Ear, Nose & Throat. The receptionist asked which clinic I would like to be transferred to. I told her I wasn't sure, as I wasn't a patient yet and just needed to know first if my insurance was accepted. I had no idea by the listing that this was a multi site facility. She barked back, "Well, I have 10 clinics and I need to know which one you want to be transferred to," and proceeded to rapidly rattle off locations - I couldn't understand her or get a word in edgewise. I asked her to "HANG ON!" no less than 5 times - just so I could take the phone away from my ear and look at the address for the location I thought I was calling. She was extremely hostile. At that point I said "You know what? Forget it. Your phone etiquette..." click! She hung up on me! I called back. The phone rang 9 times before she answered. She rattled off her intro and I said "I just want to know your NAME." She said "Excuse me?" I said "Your name. What is your name?" She replied "Brenda at the switchboard." Whoever manages "Brenda at the switchboard" should know she SHOULD NOT be the first point of contact for these office(s). Her phone manner is rude and condescending. I'm sick. I'm looking for a doctor. And my encounter with "Brenda on the switchboard" was not what I needed, but enough for me to look for a different clinic. If this is how an initial phone call is handled, I'm afraid to let anyone there touch me!

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Houston Ear, Nose, Throat & Allergy Clinic

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Aspire Allergy & Sinus - Dr. Thompson going over allergy drops with a patient.

Aspire Allergy & Sinus

3.0(2 reviews)
2.4 mi

Our visit to Aspire Allergy & Sinus in Pearland was fantastic! Our experience started with the…read morefront desk. We were greeted with a big smile and that makes all the difference. Really makes you feel welcomed. Everyone was so attentive to my 6 year old and did everything to make him feel at ease. Cristina PA was very thorough and provided us a wealth of information about the process and expectations. The nurse was great and did so well talking my son through the testing process. She also did an excellent job giving us instructions with the use of allergy drops. Definitely recommend Aspire Allergy & Sinus, we couldn't be happier with the service we received! They get a solid 5 stars from me.

My experience started well enough, but quickly turned south once I returned for a second visit…read more The options to order drops I was offered were inconsistent from person to person. I was offered an option to save money when ordering multiple bottles that wasn't available when I went to actually order the bottles. Frustrating, but I'll manage. Second, and most frustrating, the receptionist recorded my address incorrectly, resulting in my reorder to be delivered to the wrong house, causing me to miss several days of treatment. After contacting Aspire, they fixed the problem and tried delivery again, but the drops never came because they AGAIN recorded the incorrect address. Now I'm 6 weeks without treatment, no drops, and they refuse to rush deliver or provide in-clinic support due to their continued negligence. Extremely frustrating. I do not recommend working through Aspire. There are other companies that value customer care. It is clear they want to hook you for repeated billing like and disregard any follow up service.

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Aspire Allergy & Sinus - Dr. Silvers and one of our OIT graduates, Nathan!

Dr. Silvers and one of our OIT graduates, Nathan!

Aspire Allergy & Sinus - Celebrating one of our OIT patients, Joseph, graduating from his food allergy!

Celebrating one of our OIT patients, Joseph, graduating from his food allergy!

Aspire Allergy & Sinus

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Pearland Ent - earnosethroat - Updated October 2026

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