Although all the staff were friendly and my treatments were effective - I was treated very rudely by the owner/manager, Diana Murphy. I have never before been treated by a business owner, as I was by Diana. I wanted to warn consumers who may have gift certificates or coupons for this clinic that they may have very restricted terms. Diana had printed coupons / gift certificates for promotional usage, which did not indicate limitations or expiry, and when it came time for me to use the ones I had, she denied that I could get their full value. The bigger issue, however, was the lack of care she had for me as a person. Additionally, she did not seem to care or forsee that I would not continue to spend potentially thousands of dollars at her establishment. If you have to deal with the management at this establishment, beware. read more

Before I turned 40, I decided to get rid of my 18-year-old-silliness, the bane of my mother's existence - my TATTOO. I did my research and found that it is a painful and expensive process. No matter, my arm will be skin-coloured in my wedding photos which will be taken next year. Anyhow, I found only two licensed laser therapists in Ottawa who remove tattoos, and after meeting Diana Murphy, I felt a connection right away - she made me feel comfortable about my decision, and her knowledge and passion for this therapy was evident right away. Even the receptionist who took my calls was warm and welcoming! So I found out that yes, it is painful, and yes, it's more expensive than getting the darned tattoo in the first place, but this is what I want. Diana really took the time to explain every step of the process and was honest about the good/bad/ugly about the process (feels like a burn the rest of the day after the process, it blisters, it itches, and you have to come back for several procedures to completely remove it). My first treatment was not fun - I'm a bit of a wimp I guess, but I thought I was going to faint. Diana knew I wasn't well, so she stopped, as often as I needed, and iced the spot, tried to take my mind off things by talking about my upcoming wedding... very sweet lady indeed!). My second appointment wasn't as painful, probably because Diana suggested trying to get through the treatment in one fell swoop (quicker, get over it - like ripping a bandaid off!). I only asked her to stop once, and she was super accommodating and never made me feel like I was a high-maintenance client (even though I think I am! ;-) I would highly recommend Diana for any of the treatments she provides. She is knowledgable, genuinely caring and nice, and I believe her prices are less than half of what the other place was charging. They also offer free consultations so feel free to just call and ask questions, or make an appointment to visit. You might realize that it is possible to get rid of that aweful tattoo on your -------(wherever ;-) LOL read more

I had laser hair removal. The owner did the work and it was done well but it is over priced. If they could fractionate the face in 10 parts to charge you more, they would do. I find it is so ridiculous to pay $160 each visit just for neck and chin. (it is $100 for the chin and $60 for the neck, and if you want the upper lip, it is another $60) read more

I'll be turning 33 in a couple of months, so I'm definitely not getting any younger... I had been noticing my skin seemed a bit dull and had kind of a rougher texture this past year or so, so I decided to give microdermabrasion a try. I read up, googled around and ended up choosing Pearl Medica. I had never had anyone do any sort of procedure to my face, and I was a little nervous about the whole thing. Thankfully, Diana put me right at ease, was awesomely helpful in giving me tips on how to deal with my specific skin type, and did a terrific job - my skin is looking and feeling great. I also really appreciate that I wasn't at all pushed into committing to several treatments on the spot or buying products, which I had read sometimes happens with medical spas. All in all, the whole experience was fantastic, and I'll definitely be returning for follow-up treatments. Super pleased, I highly recommend them! read more