I've searched for awhile for a dental clinic that didn't make me feel like just another appointment slot. I am SO GLAD my search is over! My experience was excellent through and through.
When I called to make an appointment, the young lady who answered the call was very friendly and sounded professional. I didn't get an automated line, I was able to speak to a live person right away. Scheduling the appointment was quick and simple. After scheduling an appointment, I received an email directing me to register for the online patient portal. You are able to fill out the new patient forms from there. About 5 days prior and leading up to the day before my appointment, I received text and email appointment reminders.
The location was perfect for me because it was literally a less than 5 min drive for me. It's a block away from USAA's home office and about a 10-15 min drive from the medical center. Front parking seems limited but there's additional parking at the back of the building.
The waiting room is small but very modern looking. Comfortable seating, flat screen TV on the wall, a mini fridge with cute mini water bottles, and a Kuerig for coffee. It made the short wait time very relaxing. The front desk girls, Eryca and Kim had smiles on their faces when they greeted me and actually engaged in a nice conversation. This adds to not feeling like another number.
As a new patient, I had to go through the x rays. Thank goodness that they had updated and newer technology! It made having to go through that process A LOT LESS painful! My technician, Grace was very welcoming and joked around with me. This helped ease the nervousness that comes with being in a dental clinic. She knew the kind of music I loved to listen to so she made sure to play it while I laid in exam chair. (By the way the chair massages your back while you're going through the exam and the cleaning!!!)
My dental hygienist, Norma is one of a kind! Very KNOWLEDGEABLE and INFORMATIVE! She made sure to explain everything that she was doing, the reasoning behind it all, and how to prevent problems in the future. She's passionate about what she does and you can tell she enjoys it. She definitely did not fit the scary dental hygienist mold the some may imagine. She's thorough, yet gentle enough to not cause horrible pain. And she was sensitive to my needs of having to swallow and making sure to keep my face clean.
Last but not least, Dr. Cherukadu is very personable! Shook my hand and greeted me with a smile even before I started my teeth cleaning. He took the time to listen to my concerns.
After my exam, I was given a financial breakdown of what was done during my appointment; And a plan for future appointments needed broken down per visit. (Ex: visit 2 - resin filings. visit 3 - deep cleaning, etc). The check out process was not long and drawn out like most.
I definitely recommend this clinic! Great team, great prices, great location! read more
