I have always wanted to fly. I now have the time and resources in order to make that happen. During my initial call to this company, I spoke with a gentlemen (whom I found out later was named "Jerome") and he seemed to be of little help to me when answering my questions. So, I decided to arrive in person, the next day. John and another gentlemen I spoke with, were very helpful. I left with the necessary paperwork/folder and was informed that I needed to fill it out and bring a COPY of my passport and DL. Before driving back down down today (from my home in Monument), I called to verify what documents I needed to bring in. I (again) spoke with "Jerome" and he informed me that all I needed was a copy of my passport and DL. I gathered up all of my paperwork and drove down to the office, from my home in Monument. When I walked in, I had to stand there and wait for "Jerome" to complete whatever he was doing on his computer, before he would even talk with me. When he did speak with me, I mentioned that I had some questions about the paperwork/signatures in the folder and that I was there to turn in everything. Immediately after taking the folder from me, he asked to see the (DL and Passport) "original documents", which he never made me aware (during our call earlier that day) that I needed to bring with me. I had just made the drive (from Monument) for nothing. His response, after I mentioned these issues, was "well, sorry". I am a little hesitant to continuing with this company if communication is gonna be this "forced" and unclear, which has made me feel as if I am going to have to "double-check" ALL information that is given to me in the future read more