over charging for services like cutting my cats nails...3 months ago $15....now $32....and did not…read moretell me until i queried the overcharge....checked 4 other vets...15-18 is standard for a small uninjured cat...Miss diagnosis by vet of Glaucoma...later referred to a specialist....who said it was just an infection....for that it cost me $1000...for wrong treatment.....DR LAU SOLD OUT HIS PRACTICE 3 YEARS AGO AND THEIR JUST ONE DAY A WEEK....this place owned by a syndicate....not Dr Lau

Hello, we had been customers for many years, getting everything from our two dogs shots and…read morecheckups to getting their teeth cleaned which was 2k each time. We bought all our dog food from them, they raised the price of dog food over 20% all at once. I asked for a call back from Dr Lau and manager christie would not get him to call me. The dog food is $126.99 at Petsmart the same food at All About Pets is $ 171.68. I said in an email to Christie I will not put up with gouging and we are moving on from you. We bought our food and got everything done with you and this is how we are treated lol. Anyways she sent an email today saying our pets are no longer welcome there. BE VERY CAREFUL WITH THIS PLACE.

We have gone to Brookwood Veterinary for at least a decade for our little kitty furballs. Each and…read moreevery time we have received the absolute best and compassionate care, from regular checkups, to emergency visits, all the way down to end of life. Oh, and our cats have always loved the vets and techs, especially when there are treats involved ;) Absolutely recommend them. Five paws up.

From the owner: Brookswood Veterinary Hospital is a proudly independently owned small animal practice providing…read morecare for dogs and cats in the Langley community. Since 1977, we have been committed to building lasting relationships with families and supporting the lifelong health of their pets. Our mission is simple: caring for your family pets as if they were our own. This is reflected in everything we do and guided by our core values of quality patient care, integrity, compassion, and community. We offer comprehensive veterinary services and thoughtfully designed wellness programs for every life stage, from puppies and kittens through to senior pets. Our team is dedicated to delivering personalized, compassionate care in a warm and welcoming, fear-free conscious environment, with a focus on helping your pet live a long, healthy, and happy life.

Our cat Willow, suddenly went from happy and energetic to suddenly very lethargic, vomiting with a…read moredisassociated stare. Apex Animal Hospital made time to see him immediately, without any emergency up-charges. Dr. Rana was incredibly compassionate and very thorough in his examination and found an obstruction in his small intestine. He made time to do the surgery within the hour and even took our boy to HIS PERSONAL HOME to monitor him over the New Years day holiday. The next day, Dr. Rana texted us a picture of our baby and told us he would be able to come home earlier than expected. What surprised us was he adjusted our final bill to reflect less hospital time. Truly,honest veterinarian Day after surgery and our ragdoll is purring up a storm and back to his usual self. Its incredible to think we almost lost him just a few days ago. I cant thank Dr. Rana and the staff at Apex Animal Hospital enough for their love and compassion for our Willow bear. We are forever grateful

Dr. Rana is the best veterinary surgeon I've ever been to. Our go-to vet for all our animals.read more

I am thankful that we were able to get an appointment on Saturday evening at last minute notice to…read moredeal with our dog in distress. Dr. Ridley was kind and gentle to our dog in obvious discomfort. While no obvious reason was discovered, we were sent home with pain meds that seemed to help. Front desk staff was helpful and friendly. Online booking system doesn't seem to work however.

Customer care is horrible and front desk ladies are condescending. Heartless people that don't care…read moreunless u have money. Don't recommend

Used them at least twice over the years; once when a cat scratched my daughter's chihuahua's eye &…read morean emergency euthanasia of a friend's dog. Highly recommend.

If you can go somewhere else, do yourself and your pet a favor and DO! This hospital is a major…read moremoney grab filled with incompetence. And make sure you check the charges On your credit card if you have no other choice than bring your pet there! they "forgot" to pay my 850$ deposit back and if I didn't call about it, they certainly wouldn't have chased me. Yikes

I chose this vet for my 3 pets because my amazing vet retired some years ago, and Comfort & Care…read morehad the highest Google rating of vets nearby. I should have looked at the Yelp reviews as well first, as some of these experiences align more closely with mine. I booked an appointment for a rash on my cat's face and later added a full exam so I can sign her up for pet insurance. The vet did a thorough exam, was gentle and kind and informative but the rash was not offered a solution and I agreed that it may just be stress-induced from some changes at home. I was told that they could not obtain a urine sample at the time (for the insurance exam) and given a kit to take home. I called the next day to say that I was having difficulty isolating my cat without adding to her stress to get the sample myself and they said I could bring her in to try again at no additional charge. I called again to say that her rash was worsening and asked to see a vet again at the same time. So four days later we saw another vet. They could not obtain a urine sample again. The clinic's procedure is to first try a urine extraction by needle through the abdomen, which seems excessively invasive. I asked why they didn't just manually stimulate her to pee, like a vet once showed me for a cat with an injured tail. She seemed a little surprised and offered to try that way. At this point, my cat was shaking and drooling in fear. She tried to put a cone on her for the rash, which she was not having. Dogs were barking loudly in the soundproofed exam room next door, which was clearly not sound-buffered (animals, especially cats, are so sensitive to sounds. I don't understand why all vets don't soundproof. It would make everyone's job so much easier.) No cat enjoys the vet, but this visit seemed particularly stressful for her so I said we were just ready to go home and I'd figure out the urine sample somehow on my own. Again, this vet was good and prescribed something that I think will help for the rash. My real issue is with the business practices of the owner. When the receptionist said she was going to "only charge half price" for the vet visit, I said I would pay it, but I made a point of mentioning that I had only brought my cat in 4 days earlier (for a very expensive visit) for the exact same issue which was not offered a solution, and I didn't think it was right to charge me again, no matter the discount. But I said I'd pay because the vet deserves to be paid for her time (by the practice, IMO). The owner overheard and stepped in. She opened our chart and started reviewing it. She then essentially accused me of lying about declining treatment for the rash, saying it was right there in the transcript. I told her that was incorrect and I had no memory of declining any treatments offered, because none were. Then she threatened to "listen to the transcript" to find out who was telling the truth. I looked her in the face and asked, "Were you recording me in the exam room without my knowledge or consent?". She immediately began to backpedal, told me that she wasn't going to charge me for the exam and blamed her staff for not informing me of the recording. She gave me what started to sound like an apology that turned into an apology on behalf of her staff, not actually taking accountability for the way HER business runs. Then she thanked me and said she was going to reprimand her staff and put signs up in the exam rooms for clients to be aware. Frankly, I think recording is a good idea for transcription, but it's very poor business practice to record someone without their knowledge. She immediately lost my trust, which is paramount in any medical relationship. Obviously, we will not be back. I will take any recommendations for an excellent vet in the Langley area, but if you're reading this you are likely searching for one too. So I give two stars, one for each vet who was good. But zero stars for the way this business is run and for the owner. The name of the clinic is not reflective of our experience. My cat was very uncomfortable and I left the same way too.

terrible. can never get a hold of anybody. always goes to voicemail. not comforting OR caring. cash…read moregrab. be careful!!!! We requested an appointment to see a vet regarding the declining condition of our dog, who has been under care of a few of your vets. These vets, except for the first, have added costly blood tests, and prescriptions while diagnosing conditions over the phone. The first vet didn't even check our dog's temperature on the first day we brought him in. These tests, which we were not advised of the costs in advance, were well over $500. A shock when we came in to pay. Instead of asking for the dog to come back in to be re-evaluated the next 3 times we called, instead we were offered different medications, additional tests to try and billed for virtual consults 2 of the 3 times. In my opinion, this was a cash grab. our dog took a turn for the worst yesterday and we asked to get in right away to see a vet. The receptionist said the first available appointment for our dog was next week (Tuesday August 12) due to a shortage of vets. I said it was urgent and we would need to call elsewhere to get in to an emergency vet. The receptionist said, ok, sorry. We are just short staffed, so the next appointment is Tuesday. She offered us no other options but to take our beloved family pet to an actual "animal hospital." Unlike your establishment, which is not a hospital, because if it was, you wouldn't turn away pets!!! We called Langley Animal Hospital in Walnut Grove (where our dog has been seen on a few occasions when we simply can't get a hold of your office), they dropped everything and told us to come in 15 minutes. I called your office back and requested that all test results be faxed over to Langley Animal Hospital right away because we were taking our dog there. Again, no questions, just - ok sure we will do that. We ended up taking our dog to this hospital and the ER vet who looked over his results, did an exam and advised he wasn't doing very well at all. He pointed out very obvious issues that would have been seen if one of your vets actually looked at our dog. This makes me very upset to know that Juno might have been suffering needlessly. After the vet consultation, we made the very difficult decision to say goodbye to our family pet yesterday. stay away from this place - if you can even get an appointment!!!!

Very nice staff. Dr. Dolphin isn't the friendliest doctor in the world, but he does a good job…read more He's not chatty or smiley. He just does the job and takes care of your pet. He always has good advice. I'll continue to use him because he's in Brookswood and close.

Dr. Dolphin and his wonderful staff have cared for my two cats, Ben and Jerry. They always…read morereceived the best care. Both have now passed on, and with Dr. Dolphin's help, they passed with dignity and less pain. If you live in the Langley area, I highly recommend this clinic for your small animals.

I took my extremely long haired 10 year old cat in for a shave due to her having mats as she can't…read moretake care of her fur herself, as I have a hard time too. Our groomer, Michelle, took exceptional care with her, and Ava wasn't traumatized at all because Michelle was so gentle. The price was half that of the vet who did her complete shave last time and was worth more than I could hope. This may be a groomer that focuses on dogs, but if you need your cat helped out, it's so hard to find. I have found an absolute gem with her. Thank you for your gentle care, I will 100% be back and recommend you M Snow BTW as they were booked, they put me on a waiting list in case of cancelation, and they called when someone did cancel...great service!

A great 1st time experience for our dog!! Highly recommend!!…read more Our dog has always been a nightmare to bathe at home so I didn't think she'd cooperate at a groomer Bernese mix with thick double coat - perfect trim Thanks

We took our dog there and unfortunately he had passed away on our way there in my arms. I was…read moresobbing as they put us in a room. The vet came in through a back door didn't even say a word, just listened to my dog's heart shook his head and left through the same door he came in. Not a word. Not even an "I'm sorry for you loss". Nothig. The assistants were all very nice but quickly started to tell us about the different prices of the different packages for cremation and things we can order. I felt so overwhelmed, and heartbroken and no one there could care. I wont ever go back there again. Terrible experience.

Stay away from this place if you love your pets. The stitches on my cat's leg looked like my 6 year…read moreold daughter did them. They only care about taking your money for the lowest quality of care possible. I can't recommend avoiding this place enough.

My pup is allergic to 11 pages of environmental & food items, he is 4. Since moving to Langely he…read moreis surrounded by a Red Level allergen in Mountain Ash tree's (I didn't have his DNA tested until after I moved ) and when the Mountain Ash leaves fall the past two years he gets a nasty skin infection. Dr Satwant is awesome, he is thorough and really cares about the animals, his staff are caring and Taz being a little scaredy cat GSD was held the whole time. We just went back for his check up and he was happy to go. A good sign. When the treatment I was interested in turned out to be a bit over my budget Dr. Satwant offered a more cost effective solution to try first so we will see how it goes. I wasn't pushed to vaccinate and I wasn't forced to pay for a Urinalysis or Blood work first & foremost like the other vets around here who are Corporately owned and only seem to be interested in generating profits over actual care. So happy to have found Aldor Veterinary Clinic and highly recommend them.

Poodle standard ear infection - the doctor and staff were amazing. My wife has a doctor for our dog…read moreand now I have mine. Highly recommend this place and doctor Lohat. Extremely kind, intelligent and informative. Don't go anywhere but here. -Jay