Considering its size, this Peacocks store is great. The shoe and accessory section, especially, seems to be much better stocked than the other stores in Cardiff.
Unfortunately, while the clothes here are great and the location of this store is wonderfully convenient, customer service is seriously lacking, and it's definitely not somewhere to go if you're in a hurry.
On a recent visit, I wanted to try on a pair of shoes with a dress. As this is frowned upon in most shops, I thought it best to check with a sales assistant first before I got shouted at. Having tracked one down, I waited a ridiculously long time for her to finish what she was doing before she could answer my simple query. Multi-tasking is clearly not something they are trained on here.
The assistant was not at all bothered about what I took into the changing room with me, and all but said those exact words.
Now, despite being the smaller of the Cardiff stores, the actual shop on Albany Road is pretty big, so I was appalled to find that there was only one changing room for the entire store. I waited ages in a queue to try on my clothes, and when I finally got in, the state of the room was appalling. The changing rooms are not monitored by a staff member, so customers just pile all the clothes they don't want in a corner, and this changing room had clearly not been tidied at all that day. Not only was it not a pleasant experience for the customer, but it's also really careless of the staff who have no idea what goes in or out of the changing room.
Worth going to if you're a Peacocks fan and you live nearby, but not a good idea to visit during peak times, especially if you're planning on trying a lot of clothes on. read more