I'm surprised I'm only getting round to reviewing TK Maxx in Cardiff, having visited around a month ago now in Mid-August but I'm pleased to make this a landmark review in my way, which is my 443rd this year of 1099th in total, finally beating my review total of what I conducted in 2015, just 270 days into 2016.
Moving on to my review now, away from all personal statistics, this TK Maxx store is located in The Hayes in Cardiff, one of the welsh capital's main shopping streets, really close to the St David's shopping complex.
This branch is set over 4 floors, but in some ways the layout is quite confusing, with the ground floor and a slightly raised level on the other side, accessed by a total different lift which is both quite unusual and confusing.
It is worth noting that the Men's section is on the top or second floor, with home in the basement.
As mentioned in other reviews, it is in a way like a "treasure hunt", with mainly one of every product in each size or at least very few, at least in the clothing, so if you see something you can only pray it is your size, which is really annoying.
I class myself as a lazy shopper, I like things being done for me so I strongly dislike the format of TK Maxx, and the staff didn't seem too helpful either, and other than on the ground floor, they basically were so few in number.
The store in general was quiet, it felt like a jumble sale due to the layout and didn't have a good vibe.
It was also frustrating one of two lifts was out of order, which would cause a slight delay if you needed to use it.
Another unusual practice used was that the store opened earlier than it should, I entered on a Sunday and I wanted to checkout and buy something, limited on time as I had a train to catch in a few hours, I was shocked when he said he couldn't serve me, probably due to the Sunday Trading hours (Big shout-out to the SNP who voted against Sunday trading hours being lifted in England despite being able to open when they want in Scotland) - This probably isn't the store's fault but there was no sign for this, and for someone who wants to get in and out of the shop, this was just a stupid policy to have, and with no prior warning was misleading.
Sadly due to unusual practices of both this store and the brand in general, I sadly feel this store deserves a single one star. read more